I am an EUC Engineer at Serco ASPAC, bringing a strong foundation in Microsoft technologies and extensive experience in technical support and customer service. Previously, I served as a Senior Administrator at Microland Limited, a leading IT solutions provider, where I supported a wide range of clients by managing and optimizing Microsoft Endpoint Configuration Manager, Microsoft Intune, and Microsoft Defender solutions, enhancing system performance, security, and compliance. With over seven months in that role, I led multiple successful projects, driving improvements and ensuring system stability. Before Microland, I was a Help Desk Technician at C3 Group, a respected IT consultancy, where I built skills in troubleshooting, networking, and system maintenance. Additionally, I have a background as a Team Leader at Bunnings, a major retailer, where I led a high-performing team, demonstrating strong leadership, communication, and problem-solving abilities.My diverse experience across industries reflects my dedication to learning, adapting, and delivering results in dynamic environments.