Kyle Carrig Email & Phone Number

United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London Area, United Kingdom

Booking.com B.V., part of the Priceline Group (Nasdaq: PCLN), owns and operates Booking.com™, the world leader in booking accommodations online. Each day, over 1,000,000 room nights are reserved on Booking.com. The Booking.com website and apps attract visitors from both the leisure and business sectors worldwide.Truly international, Booking.com is.

Cambridge, United Kingdom

• As a Customer Service Team Leader my core responsibilities were:
• Manage, develop and motivate a team of Customer Service Executives
• Conduct weekly 1-2-1 meetings with Customer Service Executives to maintain focus and motivation on Customer Service standards and targets. Feedback the outcome of these meetings to the Customer Service Manager to.
• Track and monitor performance levels. Performance management.
• Conduct end-of-year performance reviews
• Effective change manager responsible for handling periods of change and lead a team through such periods, displaying motivating and encouraging behaviours

Cambridge, United Kingdom

• Provide on-going management support to the office in terms of motivation, coaching, mentoring and best practice and advisory guidance on a daily/weekly basis whilst adapting your communication style to meet the.
• Provide effective and motivational coaching in order to drive performance improvements within the team including highlighting any high achievers;
• If necessary, replace and carry out activities of Team Leader in their absence and as directed;
• Contribute to creating a positive atmosphere within the team and within the company by displaying a professional and proactive attitude on all matters;
• Manage any escalated cases from either guests or hoteliers and ensure the situation is handled as effectively as possible within reasonable timeframes;
• Ensure CSEs are meeting expectations, by addressing unmet expectations as and when they occur in a professional manner. This is inclusive of both performance and behavioural issues.

Cambridge, United Kingdom

Customer facing role, offering support to our Partners and Guests via Email, and phone.This included dealing with simple requests and acting as a mediator between both parties, to more complex complaints, driving for a positive solution with a win-win mentality.