Manage incident tickets assigned, ensuring maximum issue resolution in minimum time with excellent customer service. Provide end-user problem resolution with remote desktop tools, over the phone and in person. Image, install and maintain computers and devices. Active Directory user account management. Printing environment installation and maintenance. Virus/malware protection and remediation. Software installation and support. Network troubleshooting and support. Plan and implement various IT projects as assigned.

Maintain radio and data distribution systemsPerform signal support functions and technical assistance for computer systemsProvide technical assistance and training for local area networksMaintenance for equipment, terminal devices, assigned vehicles and power generators

Provided technical support in the installation, operation, maintenance and repair of computer equipment, peripherals, software and networks at school sites, district facilities and computer laboratories. Mobile device management. Assisted with technology-based state testing in classrooms K -12.

Performed troubleshooting, diagnosis, and ensured repairs/fixes of PC hardware/ operating systems. Supported large campus network to include offices, laboratories and off site users. Active Directory administration. IP phone management.

Project technician