Dr. Kyle B. work email
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Dr. Kyle B. personal email
Dr. Kyle Brooks is Head of Modern Retail Strategy and Operations at CDK Global, the premier SaaS company providing technology solutions for the North American automotive industry. Kyle has over 10 years of experience in leading operations, customer success, product & technology portfolios, and holding P&L responsibility for some of the most innovative offerings in market. He is a seasoned product and operations executive focused on creating exceptional user experiences while delighting customers by applying the latest technology to industry-leading processes.Kyle is a passionate people leader with administrative expertise and command/executive leadership in industry and government service through the United States Army Reserve, where he currently serves as a Company Commander. He holds a Doctor of Business Administration (DBA) with specialties in Strategy & Innovation and a Master of Business Administration (MBA) with concentrations in International Business and Project Management. Kyle has multiple certifications in artificial intelligence (AI) for business, process improvement, change management, quality management, and AI design & applications. He is published in business process improvement, change management, organizational growth, and customer purchase intention. Kyle is a volunteer with the American Red Cross and serves on the executive committee of two nonprofit boards. He loves to travel, trains in Brazilian Jiu-Jitsu (BJJ), and is fluent in English and Spanish with elementary proficiency in French and Arabic.
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Head Of Strategic PartnershipsCdk GlobalUnited States
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Head Of Strategy And OperationsCdk Global 2021 - PresentAustin, Texas, Us* Responsible for multiple business units and product teams at an industry-leading multinational software company with duties including P&L responsibility, strategic vision-casting, and day-to-day operational leadership* Oversee organization responsible for strategic product roadmaps, financial analysis, marketing, sales, customer care, service, and fulfillment* Drive organizational change initiatives through engagement with executive leadership on best practices and areas of opportunity relating to their areas of operational and strategic environments* Own business partnerships, execute agreements and maintain executive working relationships with key stakeholders in the tech space and auto industry
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Director, Customer SuccessCdk Global 2019 - 2021Austin, Texas, Us* Recruit, Train, and Lead a team of 40 of the industry's top CRM and Digital Retailing performance managers* Develop 5 direct report managers to more effectively lead their teams and conduct leadership training for Customer Success Division consisting of 150+ team members* Provide expertise and experience to executive leadership on best practices related to account management processes and procedures
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Enterprise Customer Success ManagerCdk Global 2016 - 2019Austin, Texas, Us* Develop and maintain partner relationships with enterprise / major accounts while keeping attrition to less than 1% annually and increasing revenue 150 - 175% on average. * Cultivate partnerships and establish strong working relationships with key stakeholders in various strategic positions.* Provide training for, and lead, onsite and remote seminars on management techniques, sales process improvement, productivity, software utilization, benchmark setting, and organizational effectiveness/efficiency within the client organization. * Consult senior client management and executive leadership on best practices relating to various areas of the operational environment. Assist in forecasting and business planning through custom metrics to reach performance milestones.
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Brand ManagerCdk Global 2015 - 2016Austin, Texas, Us* Develop brand and statistics tracking systems, review marketing plans, and provide strategic consulting, including business plan and sales strategy development for a strategic, one of a kind partnership between an automotive manufacturer and customer relationship management company.* Support comprehensive software solutions and navigate migration from varying customer relationship management (CRM) and dealer management systems (DMS) while engineering a "white glove service" to the end user. * Provide training for, and lead, onsite and remote seminars on sales process, train the trainer, productivity, and effectiveness within the internal organization, partner organization, and the client base. * Manage and train a team of Product Specialists to oversee day-to-day operations and client relationships, provide guidance on KPIs and various metrics, and build value in software and service offerings while increasing product depth.* Lead Account Management, Operations, Training, and Sales initiatives for large projects pertaining to ELEAD1ONE and its partners both at corporate and client levels.
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Customer Care Specialist | Project ManagerCdk Global 2014 - 2015Austin, Texas, Us* Maintain open lines of communication between clients and account management teams.* Assist clients with immediate concerns in both on-site and remote capacities.* Utilize knowledge of front-end application and back-end software configurations to solve problems that impact operations.* Serve as internal lead for training and process improvement for account management and client base.
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Customer Success Manager | National AccountsCdk Global 2012 - 2014Austin, Texas, Us* Maintain high billable corporate software accounts while keeping attrition to less than 5% annually.* Responsible for more than $6 million in annual revenue based on a monthly, no-contract basis.* Consult client leadership on industry best practices, gross maximization, and risk mitigation.* Through monthly checkpoints, evaluate KPIs to generate revenue and increase client usage of eLEAD1ONE and partner products and services.
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Company CommanderUnited States Army Reserve 2023 - PresentFort Liberty, Nc, Us -
Group S1 Officer-In-Charge | Personnel OfficerUnited States Army Reserve 2020 - 2023Fort Liberty, Nc, Us* Serve as the Group Personnel Officer, S1, for HQ & four detachments dispersed throughout the National Capital Region.*Responsible for all administration, personnel, & policy actions for 5 units & over 100 personnel.*Establish policies & procedures for Group/Command Team, Supervise the Personnel Section & assigned full-time staff, manage administrative actions, create & deploy automation projects in coordination with command staff, and oversee group transition to the IPPSA system.
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Platoon LeaderUnited States Army Reserve 2018 - 2020Fort Liberty, Nc, Us* Supervise platoon consisting of 60 soldiers and ensure that staff and supporting units are in compliance with training, safety, and health requirements.* Plan, coordinate, monitor, evaluate, and advise commanders and staff in medical and non-medical areas of patient evacuation and treatment, organizational administration, supply, training operations, intelligence, transportation, and maintenance.
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Battalion Healthcare SergeantUnited States Army Reserve 2014 - 2018Fort Liberty, Nc, Us* Maintain accountability and ensure serviceability of medical equipment valued in excess of $1,000,000 comprising vehicles, technology platforms, and equipment kits* Administer first aid treatment or emergency life support care to sick or injured persons in prehospital settings under supervision of medical providers*Directly supervise 8 medical specialists at the battalion level and ensure that 500 soldiers and 4 supporting units are in compliance with safety, training, and medical requirements
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Healthcare Specialist | Combat MedicUnited States Army Reserve 2009 - 2014Fort Liberty, Nc, Us* Provide emergency medical treatment, limited primary care, force health protection and evacuation in a variety of operational and clinical settings from point of injury or illness through the continuum of military health care* Administer emergency and routine medical treatment to battle and non-battle casualties* Assist with outpatient care and treatment and supervises field and clinical medical facilities under the supervision of a physician, nurse or physician's assistant
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ProfessorWilliam Jessup University 2020 - PresentRocklin, Ca, Us -
ProfessorTrinity Baptist College 2020 - PresentJacksonville, Fl, Us -
Chief Executive OfficerKc Enterprises Usa 2016 - Present
Dr. Kyle B. Skills
Dr. Kyle B. Education Details
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Capella UniversityStrategy And Innovation -
Liberty UniversityInternational Business
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Trinity Baptist CollegeInterdisciplinary Studies
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Salesforce Military
Frequently Asked Questions about Dr. Kyle B.
What company does Dr. Kyle B. work for?
Dr. Kyle B. works for Cdk Global
What is Dr. Kyle B.'s role at the current company?
Dr. Kyle B.'s current role is Head of Strategic Partnerships.
What is Dr. Kyle B.'s email address?
Dr. Kyle B.'s email address is ky****@****crm.com
What schools did Dr. Kyle B. attend?
Dr. Kyle B. attended Capella University, Liberty University, Trinity Baptist College, Salesforce Military.
What are some of Dr. Kyle B.'s interests?
Dr. Kyle B. has interest in Six Sigma, Project Management, International Business, Emerging Markets, Consulting, Automotive, Marketing, Lean, Baking, Literature.
What skills is Dr. Kyle B. known for?
Dr. Kyle B. has skills like Account Management, Team Building, Crm, Leadership, Training, Customer Satisfaction, Management, Customer Retention, Customer Service, Sales, Team Leadership, Process Improvement.
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