Kyle Cheung Email & Phone Number

New York, Ny, Us

New York, New York, United States

• Developed and maintained user accounts, permissions, and access rights.• Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.• Monitored server performance metrics to identify areas of improvement or optimization.• Provided technical support to end-users on a variety of computer software and hardware issues.• Coordinated with engineering teams to report software bugs and request new features based on customer and data feedback

Iselin, New Jersey, United States

• Facilitated daily stand-up meetings to discuss progress, impediments and plan for the day's tasks.• Provided guidance on Agile Scrum principles, best practices and processes to ensure successful delivery of projects.• Mentored junior team members on Agile Scrum concepts, practices and values.• Maintained positive working relationship with fellow staff and management.• Resolved technical problems reported by customers via phone calls or emails quickly and accurately.• Documented processes related to IT services provided by the company.• Conducted user training sessions to ensure that all users were able to use new technology efficiently.• Utilized Agile methodology to manage sprints, prioritize tasks, and track progress throughout the project lifecycle.

Dayton, Nj

Contract bought out and hired as first line of defense engineer responsible for managing multiple servicing server clusters for internal and external operations to address issues with active job flows and data across more than 12,000 servers. Serve as scrum master leading three teams on product enhancement, remediation, noise reduction, and developing scalable automation architecture for in house maintenance.• Provided technical assistance to internal clients experiencing problems with their computers or network connections.• Developed disaster recovery plans for critical IT infrastructure components and implemented them when needed.• Performed routine maintenance tasks such as patch management and software upgrades on existing servers using schedule automation tools such as BMC Control-M and SaltStack.• Responded quickly to service outages and worked diligently towards restoring normal operations in minimum time.• Responded to escalated issues and implemented successful resolutions to resolve conflicts and maintain a stable environment.• Developed scripts for automation of system administration tasks using Bash, and Python languages.• Automated system maintenance using YAML/JSON files via scheduling system for over 12,000 Linux and Windows based servers.• Maintained version control of source code using Git repositories.• Maintained documentation related to system configurations, software installations, policies and protocols for future reference and training purposes.

Dayton, Nj

Hired as contractor to Bloomberg to create and implement Control-M Remote scheduling for machine maintenance. Provide training and documentation for operators to remediate and maintain product.• Led training sessions for team members and developers on new tools, standard procedures, and basic YAML scripting.• Constructed automation tasks for over 18,000 development and production servers using YAML and Python scripts.• Collaborated with engineering team and stakeholders on robust standard procedure documentation.• Consolidated scripts using internal packaging distribution services for company wide use.• Assisted developers and programmers in QA work to meet expectations.• Liaised with clients to research company and development needs.• Troubleshoot issues/bugs being recorded, tracked and resolved.• Researched viability of product lifecycles.

Parsippany, New Jersey

An Environmental Analyst on the EDC Hurricane Sandy Project to evaluate the proposed plan by the NYC government to rehabilitate and reconstruct homes damaged by the storm Hurricane Sandy, which impacted the City in October, 2012. Many houses will be elevated to situate themselves away from flooding damage after their homes have been repaired or reconstructed. Using ArcGIS, we analyzed the location of the home in its floodplain and assess its damage report from their to determine its federal funding procedure. This included:▪ Interpret environmental and population data to evaluate damage created by Hurricane Sandy.▪ Maintain and evaluate a revision model for the company to evaluate distinct applications in historical places or natural hazards.▪ Confer with team members to continually amend the analysis process to adjust to new obstacles.▪ Worked diverse positions to polish the transition between teams and the client.

New York, New York, United States

▪ Create and host information sessions to educate visitors weekly on wildlife and their impact on environmental systems.▪ Tailor information delivery to various target audiences of industry experts through zoologists research.▪ Prepare and organize public speaking events for visitors during holiday seasons to promote preservation of wild life.

Nyack, New York, United States

▪ Correlate client data point entries to reveal trends and calculations for company use.▪ Conduct research on client’s industry to relate to their experiences during meetings.▪ Maintain and monitor client activity via database and engaged with potential and current client contacts to maximize service.▪ Attended client meetings and documented sessions based on needs and inquiries to better understand and support relationships.