To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A.

Drive lifecycle of portfolio/program/project management from initiating, planning, executing, monitoring, and closing the project. Focusing on financial impacts to each program.• Manage domain specific portfolio product planning sessions to ensure the program is implemented, accepted and accomplished within a set deadline. • Collaborate with multiple cross-functional teams using Agile methodologies to deliver programs on time and within budget monitoring capex vs opex impacts.• Advise and align executive leadership (C-level) through weekly/monthly status reports & governance meetings on expected financial impacts, forecasts, and ROI for multi-year contracts within portfolio.• Work directly with Product Owners and development leaders to clearly define requirements definitions, scope and schedule• Assist IT development leaders with managing team delivery commitments and removing any obstacles preventing progress.

Led a team of global program managers and technical solution consultants to on-time delivery of the TSYS suite of products. Responsible for providing end-to-end program management using consultative approach to define scope, provide technical solutions, manage risk, eliminate obstacles, and deliver product solutions that meet our customer’s needs.Responsible for developing long-term relationships with top financial institutions throughout the world to provide product solutions for their customers. Developed vision for future product enhancements and created roadmap for future improvements.Increased revenue by over $400k per month within first 6 months by transforming the implementation process across program management, IT and product. Engaged with product and IT to support multiple phases of client migrations from legacy products to the modernized communications platform, using Agile methodology, while ensuring uninterrupted service for clients.Collaborated with multiple cross-functional executives to drive process improvements and deliver products to meet the customer’s needs.Presented to C-Suite executives weekly on progress of programs Escalation leader to help eliminate roadblocks and keep program on track

Led Global Program Management & Operations team for Honeywell Connected Enterprise organization within Honeywell. Responsible for driving process improvements across multiple organizations to ensure SaaS products are designed seamlessly for our customers.Led team of Program Managers and application engineers responsible for providing L1/L2 support for the Honeywell SaaS offerings.Collaborated with multiple cross-functional teams (CSM, SA, Product, IT) using Agile methodologies to drive process improvements and deliver products to meet the customer’s needs.Provided customer insight to CSM,PMO, IT & Product Management organization to help drive usability and customer experience with SaaS application.Responsible for overseeing products through pre-production readiness process using Jira & Confluence to ensure quality of products meet & exceed customer demandMet weekly with C-suite executives to communicate strategy for increased adoption of current programs and growth for future programs.

Drive lifecycle of portfolio/program/project management from initiating, planning, executing, monitoring, and closing the project. This role requires communication and stakeholder engagement across client and technical development organizations to balance cost and timeline constraints.• Collaborated with multiple cross-functional teams using hybrid approach with waterfall and Agile methodologies to deliver programs on time and within budget.• Advised and aligned executive leadership (C-level) through weekly status reports & governance meetings on expected financial impacts, forecasts and ROI for multi-year contracts within portfolio • Collaborated to define scope, create work breakdown structures and define scalable solutions for global and domestic complex projects.• Developed relationships with lead connected car contacts such as Ford, GM, SXM, Rivian, and Chrysler, to ensure current scope requirements were met and future ideas can be openly discussed.• Led initiatives in IoT and connected car programs with budgets ranging from $100k to $20M over multi-year contracts.• Collaborated with technical teams to ensure migration (IaaS) to cloud platforms (AWS) were successfully completed prior to launch of programs • Led a cross functional teams of 8+ members to ensure $20M+ programs and change requests were delivered on schedule and on budget.

Managed Global IT Application teams responsible for supporting AT&T Point of Sale (POS) systems across the nation. Applications included point of sale, inventory, payment, and fulfillment functionality.• Helped design and develop digital applications on iPad and kiosks for sales reps to use in retail stores tosimplify the buying experience for customers.• Responsible for leading a team of 25+ IT consultants in release management and project delivery.• Worked with IT, Product, Project Management, and Solution Architects to constantly improve thecustomer experience (CX) and usability within our digital applications.• Provided weekly reports to Executive Leadership Team (ELT) on application issues and root cause analysis.• Managed the relationships between AT&T and contracting vendors to ensure vendor resources wereachieving the highest level of support.