Kyle Copeland Email & Phone Number

Stow, Ma, Us

San Jose, Ca, Us

I currently lead teams focused on AI Evaluation & Data Platforms, as well as providing the frameworks that power the Acrobat Assistant, which enables users to interact with their documents through Generative AI-driven chat and other advanced features. We develop systems used to both build and evaluate AI, providing critical insights by monitoring and analyzing large-scale data from our AI pipelines.Across Adobe Document Cloud, in products like PDF Services, Acrobat, and Adobe Sign, my teams have built features that serve both consumers and enterprises. We’ve been instrumental in expanding our platforms to ensure customers experience a quick time to value, thrive with the digitalization of their workflows, and maintain the visibility and control needed for these solutions to integrate seamlessly into their existing business structures.Operating in small, agile teams, we prioritize creativity, technical excellence, and customer focus. As full-stack engineers, we deliver the technology, network architecture, and tools that power global applications while meeting worldwide compliance standards. We leverage cloud providers such as AWS, Azure, and various CDNs, use open-source tools whenever possible, and address any gaps with custom services and automation. Whether we’re writing application code, extending APIs, or crafting engaging user experiences, we push the boundaries of what’s possible in document intelligence and management.SPECIAL PROJECTS: Member of the Boston site leadership council. Grant review panel member for the Adobe Foundation Employee Community Fund. Facilitator for Document Cloud Hack Week. Participated in office design and technology plan for new Waltham facility.

Mountain View, California, Us

Hired, directly managed, and worked on growth and career development with software developers, operations engineers, and early career engineering managers in support of the QuickBase, Connection Cloud, Brainstorm, Intuit Developer Network, and Intuit Partner Platform product offerings.Set strategy and drove execution hosting production and pre-production product offerings. Aligned business and engineering needs to budget and timeline constraints while ensuring reliability SLA of 99.9+% at scale.Defined and lead the incident management response process, allowing customer facing, business leaders and technical teams to work quickly, confidently, and transparently during an incident. Ensured long term product roadmap support for problem management follow-through.Delivered a high availability and disaster recovery capability and hosting improvement plans for multiple product offerings by collaborating with the data center, product management, and development teams. This work included technology transformations of monolithic hosted product architectures toward an array of loosely coupled web services.Improved customer experience by leading the selection and deployment of product monitoring solutions. Leveraged insight from data to drive engineering optimizations and CDN hosting of HTML, CSS, JavaScript and graphic assets improving responsiveness and load times by over 200%. Introduced and ran a project to define audit and compliance controls to meet a SAS-70 / SSAE-16 Type 2 audits to smooth the sales cycle and allow for more transparency with our customer base about our commitment to reliability, security, and scale.SPECIAL PROJECTS: Member of the Boston location site leadership team. Lead site wide developer conferences. Relationship lead between Intuit and Olin College for campus recruiting. Sponsor for many community fundraising opportunities. Participated in office design and technology plan for new Cambridge facility.

Us

First full time employee in US. Hired and lead a team of pre-sales engineering and technical support engineers to design, build, install and support deployments of cross platform application delivery platforms to a wide variety of MSO, Telco, and Cable/IPTV operators.Technical expert on voice, video, and data operator network architectures for sales initiatives throughout North and South America, supporting high profile customer meetings, pre- sales logistics, and conducting technical gap analysis for roadmap planning. Spearheaded integration efforts with third party technology partners such as CableLabs, Cisco, Scientific Atlanta, and Motorola.Generated product specifications and marketing requirement documents to examine and streamline the development process enabling Integra5 to quickly deliver new and innovative product offerings. This included instituting an agile development cycle with an Israel based engineering team to ensure fast feature turnaround and improved feature acceptance.SPECIAL PROJECTS: Designed and built mobile technical demo kits for entire converged services stack. Participated in conference panels and round tables. Spearhead the product demo of visual voicemail technology for industry keynote presentation lead by the CEO of Cisco.

Hoboken, Nj, Us

Co-wrote “Beginning TiVo Programming” ISBN: 978-0-470-05427-7, providing real-life code and examples to walk readers through the necessary steps to implement Java based applications that can take advantage of the power of the TiVo platform.

Designed and co-developed a Java application called AudioFaucet to remotely control & play music utilizing the Tivo set top box SDK.Contracted by Integra5 to design and deliver a Picture Caller ID on TV for the TiVo environment and hired full time by Integra5 to manage the growth and deployment of their entire product line.

Princeton, Nj, Us

Built and maintained staffing and career development for a dedicated 24x7 Network Operations Center of 30+ engineers who provisioned, proactively monitored, and resolved all technical escalations pertaining to custom high-speed Internet solutions for businesses nation wide.Simplified provisioning and product support infrastructure by integrating commercial network assets from the merger of UltraNet, Erols, JavaNet/NAI, Interport, DNAI, Brainstorm & 21st Century/Enteract internet service providers bringing a singular product set and predictable support experience to all markets.Enhanced cost efficiency and accelerated new service delivery capability across VoIP, digital video, and Internet delivery infrastructure platforms. This included leading research and development, vendor management and deploying technical field trials. Worked closely with leadership in core business markets to create and execute on aggressive go to market plans.SPECIAL PROJECTS: Coordinated Company wide best practices initiatives. Chaired weekly technical project and trouble coordination call. Served on field and workplace safety board. Project managed TiVo control for Motorola set top boxes.