Kyle Cummins Email & Phone Number

Santa Clara, CA, US

• Serve as the main point of contact across the organization for contingent labor onboarding, best practices, and industry knowledge
• Partner with internal teams (Legal, Procurement, IT) to lead the end-to-end Contingent Workforce process and drive opportunities for improvement to keep the tools, policies and processes relevant and effective
• Advise, influence, and provide thought leadership on the current Contingent Workforce program
• Leverage industry best practices and user feedback to continually evolve the program
• Partnering with IT to onboard 300+ contingent workers globally on a quarterly basis
• Manage the relationship between Pure Storage and the MSP partner for various staff augmentation needs

San Francisco, CA, US

• Sr. CSC will handle first line escalations and problem resolution, utilizing independent judgment and critical thinking skills.
• Consistently exhibit professional customer service and problem resolution skills.
• Follow, maintain and update the SOP “Standard Operating Procedures” for day-to-day procedures. Ensure that team is following operational procedures per the SOP.
• Sr. CSC will assist PM in staff development, new staff orientation and training as well as providing input into and delivering performance reviews.
• Manage all assigned daily desk operations and as appropriate recommend new processes and enhance current process to strengthen efficiency.
• Identify and resolve employee relations issues ensuring that timeliness and adherence to appropriate laws and regulations.

• The Resource Manager is responsible for managing the relationship between the client, vendor community, and contingent workforce to ensure the proactive support and attention is given to the account. Responsibilities.
• Builds rapport with client end-users/departments; develops working knowledge of account and tours facility and meets with departmental staff regularly.
• Obtains job orders that clearly indicate key responsibilities, requirements, environmental conditions, compensation, etc.; utilizes process to demonstrate quality orientation and the on-site manager's professionalism.
• Handles all requests for rate changes, initiated either by the client or by a Staffing Partner; understands and assists with proper procedures for receiving approval for requested changes
• Coordinates with staffing services to fill client staffing needs.
• Meets with client end-users to review qualified candidates; forwards applicant materials respecting any matters of confidentiality; follows-up with client supervisory personnel and schedules interviews as appropriate.

Concord, California, US

• Develop and facilitate recruitment plans to ensure staffing levels are appropriate to meet customers’ business needs. This entails planning and monitoring the recruitment, selection, and placement process of temporary.
• Address and resolve employee and client relations issues.
• Recruiting, interviewing, and hiring candidates for open positions.
• Develop and refine procedures necessary to run the staffing program.
• Review existing processes for improvement opportunities. Recommend and develop new processes as needed.
• Participation and ownership of short term and long-term goals for the program.

Jacksonville, Florida, US

• Critical member of Pontoon’s program delivery team supporting Google onsite in Mountain View, CA.
• Managing all stages of requisition activity through the use of VMS technology.
• Partnering with Google hiring managers and staffing agencies to fill various temporary roles within Google.
• Building strong relationships across Google as a point of contact for managers with questions or concerns about the program.
• Educating and training Google managers about the MSP's policies, procedures, and best practices.
• Helping managers determine the requirements of various positions and assisting with creating job descriptions.

• Currently the Lead Recruiter / Primary Point of Contact for the Verizon Wireless account at TeamPersona.
• Managing a team of recruiters to successfully source for candidates for Verizon Wireless nationwide.
• Recruiting for various positions including Administrative, Call Center, Retail, Managerial, Professional, Marketing, Financial, and Network / Telecommunications.
• Communicating with the client on a daily basis via e-mails and phone calls.
• Working with the client to determine skills, requirements, and rates for various requisitions.
• Distributing open requisitions amongst team members.

• Provide clients with legal information regarding employment issues
• Clients issues include unemployment, wage disputes, and wrongful termination
• Take detailed notes about each clients questions and concerns
• Perform research in a variety of legal resources
• Present clients with information in a timely manner