Kyle Cummins Email & Phone Number

Santa Clara, Ca, Us

• Serve as the main point of contact across the organization for contingent labor onboarding, best practices, and industry knowledge• Partner with internal teams (Legal, Procurement, IT) to lead the end-to-end Contingent Workforce process and drive opportunities for improvement to keep the tools, policies and processes relevant and effective• Advise, influence, and provide thought leadership on the current Contingent Workforce program• Leverage industry best practices and user feedback to continually evolve the program• Partnering with IT to onboard 300+ contingent workers globally on a quarterly basis• Manage the relationship between Pure Storage and the MSP partner for various staff augmentation needs• Educate managers on policies and procedures involving the contingent workforce population and program• Provide ad hoc reporting around contingent workforce to key stakeholders via Workday

San Francisco, Ca, Us

• Sr. CSC will handle first line escalations and problem resolution, utilizing independent judgment and critical thinking skills.• Consistently exhibit professional customer service and problem resolution skills.• Follow, maintain and update the SOP “Standard Operating Procedures” for day-to-day procedures. Ensure that team is following operational procedures per the SOP.• Sr. CSC will assist PM in staff development, new staff orientation and training as well as providing input into and delivering performance reviews.• Manage all assigned daily desk operations and as appropriate recommend new processes and enhance current process to strengthen efficiency.• Identify and resolve employee relations issues ensuring that timeliness and adherence to appropriate laws and regulations.• Utilize PRO’s proprietary software, WAND, to facilitate all processes including contractor requests, financial approvals, timecarding, renewals, offboarding, invoicing, reporting etc.• Lead Supplier management activities including Supplier Forums, Scorecards, recruiting phone calls with hiring managers etc.• Facilitate regular meetings/discussions with client hiring managers regarding PRO’s program and delivery procedures.• Engage in and lead Business Development activities. When appropriate introduce new PRO service lines to client managers. Work with PM to identify opportunities to grow PRO’s business.• Assist in the drafting and presentation of Quality Business Reviews along with Internal Account Reviews.• In conjunction with the Program Manager, ensure that all deliverables outlined in the SOW are met consistently.• Generate all required weekly reports to both client and PRO on a timely basis.• Follow all required client and PRO mandated procedures and policies.

The Resource Manager is responsible for managing the relationship between the client, vendor community, and contingent workforce to ensure the proactive support and attention is given to the account. Responsibilities and Duties: •Builds rapport with client end-users/departments; develops working knowledge of account and tours facility and meets with departmental staff regularly.•Obtains job orders that clearly indicate key responsibilities, requirements, environmental conditions, compensation, etc.; utilizes process to demonstrate quality orientation and the on-site manager's professionalism and capabilities; calculates bill and pay rates at appropriate levels, and utilizing guidelines as set forth in client contract.•Handles all requests for rate changes, initiated either by the client or by a Staffing Partner; understands and assists with proper procedures for receiving approval for requested changes•Coordinates with staffing services to fill client staffing needs.•Meets with client end-users to review qualified candidates; forwards applicant materials respecting any matters of confidentiality; follows-up with client supervisory personnel and schedules interviews as appropriate; coordinates offers of temporary/regular employment as appropriate.•Follows-up with client regularly to ensure satisfaction with the performance of newly placed individuals for temporary and regular work assignments; maintains contact with recently placed applicants; promptly addresses any issues either party may be having; provides appropriate feedback/counsel to staffing vendors; terminates temporary assignments in accordance with policy set forth in client contract.•Focuses efforts on client retention/satisfaction; continually works to enhance relationships.•Produces utilization, productivity and other reports for the client end-user as requested; performs administrative support for client end-user, as appropriate.

Concord, California, Us

• Develop and facilitate recruitment plans to ensure staffing levels are appropriate to meet customers’ business needs. This entails planning and monitoring the recruitment, selection, and placement process of temporary employees for assignment.• Address and resolve employee and client relations issues. • Recruiting, interviewing, and hiring candidates for open positions.• Develop and refine procedures necessary to run the staffing program.• Review existing processes for improvement opportunities. Recommend and develop new processes as needed.• Participation and ownership of short term and long-term goals for the program. • Conduct employee evaluations and client surveys.• Conduct pre-employment screening procedures.• Interfacing with payroll and facilitating the client invoicing process.• Ongoing communication with client supervisors regarding employee progress as well as program satisfaction.

Jacksonville, Florida, Us

• Critical member of Pontoon’s program delivery team supporting Google onsite in Mountain View, CA.• Managing all stages of requisition activity through the use of VMS technology.• Partnering with Google hiring managers and staffing agencies to fill various temporary roles within Google.• Building strong relationships across Google as a point of contact for managers with questions or concerns about the program.• Educating and training Google managers about the MSP's policies, procedures, and best practices.• Helping managers determine the requirements of various positions and assisting with creating job descriptions.• Reviewing candidate resumes before shortlisting to the manager for review. Upwards of 50+ resumes reviewed per day. • Fostering and maintaining positive relationships with MSP suppliers through constant, quick, and precise communication. • Mediating conference calls between Google managers and staffing partners to go over the requirements of various requisitions.• Creating requisitions, work orders, and assisting with scheduling interviews in Fieldglass.• Assisting with the training of new team members.

• Currently the Lead Recruiter / Primary Point of Contact for the Verizon Wireless account at TeamPersona.• Managing a team of recruiters to successfully source for candidates for Verizon Wireless nationwide.• Recruiting for various positions including Administrative, Call Center, Retail, Managerial, Professional, Marketing, Financial, and Network / Telecommunications. • Communicating with the client on a daily basis via e-mails and phone calls.• Working with the client to determine skills, requirements, and rates for various requisitions.• Distributing open requisitions amongst team members.• Providing guidance, recommendations, and insight in regards to sourcing strategies for open job orders. • Participating in weekly conference calls. • Quality Assurance – ensuring team members are completing tasks correctly and accurately. • Assisting with the training of new recruiters.

• Provide clients with legal information regarding employment issues• Clients issues include unemployment, wage disputes, and wrongful termination• Take detailed notes about each clients questions and concerns• Perform research in a variety of legal resources• Present clients with information in a timely manner