Kyle Diplock Email & Phone Number

Hamilton, Ontario, Canada

Continuing role of IT Support Technician with clients while adding experience in administrating Microsoft 365 environments including Entra, Exchange, and SharePoint for various clients, implementing full network migrations, audio/video room installations, AD domain management, network security recommendations and implementations, and server procurment and installations.

Hamilton, Ontario, Canada

Aid clients over remote desktop support and at their businesses. Working in a managed services and ticket support environment, documenting, and network monitoring. Assist with hardware and software installations, office setup, diagnosing connectivity or data access problems, network development, and helping users access shared drives and devices.

Hamilton, Ontario, Canada

Responsible for the initial sign-in and organization of customers entering the pharmacy to receive their COVID-19 vaccine. Ask pre screening questions, and schedule follow up appointments for 2nd doses. Ensure organization and completion of all appointments, and the tracking of doses administered for both the pharmacy and the province. Use CRM tools (MedMe App and Salesforce), to complete above tasks.

Burlington, Ontario, Canada

Responsible for supporting Cogeco's vision for the Residential Sales channels, to help enhance the Sales and Retention skills of new and existing employees and teams, with the main goal of maximizing ARPU.Analyze Sales statistics to ensure agents and teams are hitting their KPIs and targets. Develop plans with the Training Department to aid them, based on this data.Act as a support for all Sales and Retention channels to hit corporate objectives.Develop and facilitate workshops, job aids, training, and huddles based on channel needs.Provide the strategic direction to Sales Operations for incentives and blitzing while establishing tracking and post mortems.Track and communicate all Marketing communications (DM/UM/email/VMB’s etc) to all sales channels, to ensure agents understand and gain the skills to sell and retain our products.Assist channel affiliates as it pertains to events, incentives, reporting, and channel visits.

Burlington, Ontario, Canada

Solved the requests of escalated customers looking for assistance with billing and products. Expanded responsibilities, including being the interdepartmental communicator responsible for coordinating intermediary resolutions between departments, trialled real time escalations and call back support, and aided junior agents with problems.

Burlington, Ontario, Canada

Managed real time billing and sales related customer inquiries in a fast and professional manner. Adapted quickly to change in a constantly evolving call centre sales work environment, with quickly changing metrics.

Ottawa, Ontario, Canada

Responsible for assisting the professor in editing and grading assignments for 1st year university undergrads. Created my own PowerPoint presentations and facilitated classroom seminars with students. Held office hours and proctored exams.

Oshawa, Ontario, Canada

Organized and produced content for the company’s Facebook and WordPress. I also designed advertisements, helped coordinate community events, and created email campaigns with MailChimp.

Server And Network Support, Computer And Information Sciences And Support Services

Master Of Arts - Ma, Communication

Activities and Societies: Communication Graduate Caucus, Carleton Communication Graduate Caucus 10th Annual Graduate Conference Volunteer.

Bachelor Of Arts - Ba, Communication

Activities and Societies: Research Assistant, PCA/ACA Conference 2013I worked as a research assistant for Canadian Research Chair, Dr..