Kyle Diplock Email and Phone Number
Kyle Diplock work email
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Kyle Diplock personal email
I'm an IT and Communication professional, with the unique skillset to not only setup but help others understand the technology they use. I'm a technological enthusiast and a teacher at heart, and love to help solve problems. Currently working towards my Server and Network Support certificate from Mohawk College.
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It Support SpecialistThe Dunham Group Inc May 2023 - PresentHamilton, Ontario, CanadaContinuing role of IT Support Technician with clients while adding experience in administrating Microsoft 365 environments including Entra, Exchange, and SharePoint for various clients, implementing full network migrations, audio/video room installations, AD domain management, network security recommendations and implementations, and server procurment and installations.
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It Support TechnicianThe Dunham Group Inc Sep 2021 - May 2023Hamilton, Ontario, CanadaAid clients over remote desktop support and at their businesses. Working in a managed services and ticket support environment, documenting, and network monitoring. Assist with hardware and software installations, office setup, diagnosing connectivity or data access problems, network development, and helping users access shared drives and devices.
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Manager Of Customer ExperienceSutherland Pharmacy Apr 2021 - Sep 2021Hamilton, Ontario, CanadaResponsible for the initial sign-in and organization of customers entering the pharmacy to receive their COVID-19 vaccine. Ask pre screening questions, and schedule follow up appointments for 2nd doses. Ensure organization and completion of all appointments, and the tracking of doses administered for both the pharmacy and the province. Use CRM tools (MedMe App and Salesforce), to complete above tasks. -
Sales Effectiveness CoordinatorCogeco Connexion Nov 2019 - Nov 2020Burlington, Ontario, CanadaResponsible for supporting Cogeco's vision for the Residential Sales channels, to help enhance the Sales and Retention skills of new and existing employees and teams, with the main goal of maximizing ARPU.Analyze Sales statistics to ensure agents and teams are hitting their KPIs and targets. Develop plans with the Training Department to aid them, based on this data.Act as a support for all Sales and Retention channels to hit corporate objectives.Develop and facilitate workshops, job aids, training, and huddles based on channel needs.Provide the strategic direction to Sales Operations for incentives and blitzing while establishing tracking and post mortems.Track and communicate all Marketing communications (DM/UM/email/VMB’s etc) to all sales channels, to ensure agents understand and gain the skills to sell and retain our products.Assist channel affiliates as it pertains to events, incentives, reporting, and channel visits. -
Retention SpecialistCogeco Connexion Jul 2016 - Nov 2019Burlington, Ontario, CanadaSolved the requests of escalated customers looking for assistance with billing and products. Expanded responsibilities, including being the interdepartmental communicator responsible for coordinating intermediary resolutions between departments, trialled real time escalations and call back support, and aided junior agents with problems.
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Customer Service And Sales RepresentativeCogeco Connexion Oct 2015 - Jun 2016Burlington, Ontario, CanadaManaged real time billing and sales related customer inquiries in a fast and professional manner. Adapted quickly to change in a constantly evolving call centre sales work environment, with quickly changing metrics.
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Teaching AssistantCarleton University Sep 2013 - Apr 2015Ottawa, Ontario, CanadaResponsible for assisting the professor in editing and grading assignments for 1st year university undergrads. Created my own PowerPoint presentations and facilitated classroom seminars with students. Held office hours and proctored exams. -
Communication CoordinatorHarmony Health & Well Being Jan 2012 - Feb 2013Oshawa, Ontario, CanadaOrganized and produced content for the company’s Facebook and WordPress. I also designed advertisements, helped coordinate community events, and created email campaigns with MailChimp.
Kyle Diplock Skills
Kyle Diplock Education Details
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Computer And Information Sciences And Support Services -
Communication
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Communication
Frequently Asked Questions about Kyle Diplock
What company does Kyle Diplock work for?
Kyle Diplock works for The Dunham Group Inc
What is Kyle Diplock's role at the current company?
Kyle Diplock's current role is IT Professional | Customer Relations Expert | Communications Specialist.
What is Kyle Diplock's email address?
Kyle Diplock's email address is ky****@****oup.com
What schools did Kyle Diplock attend?
Kyle Diplock attended Mohawk College, Carleton University, Ontario Tech University.
What skills is Kyle Diplock known for?
Kyle Diplock has skills like Research, Communication, Social Media, Microsoft Office, Writing, Communication Skills, Editing, Critical Thinking, Advising People, Resolving Conflicts, Experienced Speaker, Written And Oral Presentation Skills.
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