Kyle Dolch Email & Phone Number

Virginia Beach, VA, US

Little Egg Harbor, New Jersey

• Work as part of a team to provide excellent patient care requiring a high degree of accuracy and adaptability within all facets of the pharmacy to include data input, filling and measurement, and dispensing patient.
• Monitor the privacy and sharing of Private Health Information between doctors, insurance, or third parties ensuring HIPAA compliance is followed.
• Ensure timely resolution on denied insurance claims by reaching out to insurance companies and the doctors to find a solution to the situation whether it be the availability of a medication or brand verse generic.
• Establish and maintain relationships with local doctors and their office staff to troubleshoot ambiguous directions. ensure Medicare B requirements are met, and inform the office of controlled substance regulations.
• Develop medication orders through a third-party vendor and process medication deliveries to ensure inventory accuracy.
• Utilize databases (LexisNexis) to verify the prescriber's information when data does not align.

Little Egg Harbor, New Jersey

• Implemented and advanced the program to be the highest rated in the region of approximately 2000 stores for customer satisfaction, wait times, and fulfillment.
• Published and disseminated reports to other managers presenting areas of opportunity.
• Developed and executed training plans for new associates.
• Supervised and led the daily team of 15-20 staff with vastly different skill sets.
• Provided customer service by resolving customer issues that arose while using the eCommerce program, listening to their point of view, and working towards a compromise.

• Executed business goals by streamlining processes to decrease consumer wait time, introduced a paging system for when the desk was unstaffed and increased efficiency by allowing personnel in that department to work on.
• Provided superior customer service by reconciling eCommerce and in-stock inventories, allowing for more efficient purchasing experiences.

• Ensured deliveries were correctly received within the store’s inventory by cross-checking merchandise against the invoice paperwork and notifying the backroom supervisor of discrepancies.
• Ensured cart bays were full and provided customer assistance with other tasks as needed.

Washington, District Of Columbia

• Assisted senior researchers by conducting background research to support internal evaluations, identified relevant literature, and compiled salient findings.
• Utilized designated applications to create data collection tools (Survey Monkey, ExpertScan, Access) to further assist research regarding internal projects within the District of Columbia Courts and execute other.
• Assessed information, utilized social psychological concepts, and conducted research on domestic violence within the District of Columbia in lower socio-economic-status areas (opportunity zones) utilizing numerous.
• Generated heat maps and graphics to support findings of data and hypothesis.
• Compiled a database regarding domestic violence cases, inserted data, and defined criteria for the research study.
• Conducted data analysis then organized and relayed results to my supervisor verbally and in writing.

Galloway, NJ, United States

• Assisted the psychologists in group therapy sessions of 20 to 30 participants.
• Prompted questions that facilitated and contributed to discussion, leading to client breakthroughs in their therapy.
• Monitored client’s self-assessments and ensured forms were accurately filed in accordance with HIPAA.
• Collaborated with the team and assessed client participation in writing as a part of a treatment file.

Bachelor Of Arts - Ba, Psychology, Cum Laude: 3.83

Academic Internship Program, Psychology

Interned with the District of Columbia Courts as a data/system analyst while enrolled in two courses, Criminal Procedure and Lead.