Kyle Donovan Email & Phone Number

St. Louis, MO, US

New York, NY, US

• Transformed a 32-member team into a unified, agile technology group within 18 months, enhancing IT service delivery and fostering innovative project collaboration.
• Built relationships with executive leaders to establish vision, influence, and develop the service delivery strategy for a $1.5 billion revenue stream within Omnicom's Public Relations Group.
• Focused on continual service improvement, promoting end user productivity while implementing governance controls and self-service architecture.
• Aligned business, security, and technology service strategy through the deployment of ISO27001, SOC 2, and SOX regulations.
• Increased client billing capabilities by 13% within 6 months by equipping new employees with access to essential technical tools and streamlined platforms upon hiring.
• Reduced IT ownership costs by leading consolidation projects of SaaS platforms including Slack, Zoom, Miro, Google, Adobe, Greenhouse, and Microsoft 365.

New York, NY, US

• Represented a highly visible position in a newly remote workforce, deploying new reporting metrics and operational dashboards while augmenting teams to meet project demands.
• Optimized ticket response timeline by 32% by developing new operational dashboards, service operating procedures (SOP's), and through distributed knowledge management practices.
• Drove the successful implementation of Identity and Access Management (IAM) controls within 4 months, leading to improved data protection and adherence to regulatory requirements without compromising operational.
• Standardized the operating model for new user provisioning, HR and finance processes, IT asset procurement (ITAD), and change control management.

New York, NY, US

• Designed and deployed the COVID service delivery response plan within 30 days, successfully supporting business operations while coordinating IT procurement demands despite global supply chain disruption.
• Led the incident management team in developing best practices, improving overall response efficiency and fostering a proactive culture that minimized disruptions and maximized service continuity.
• Analyzed and re-engineered IT business processes to optimize service delivery and efficiency while fostering alignment between security needs and business demands.
• Designed and implemented new IT service management (ITSM) controls, including incident, request, risk, knowledge, and asset management - successfully reducing asset loss by 14%.
• Managed third party service providers, establishing service agreements and expectations while identifying and closing service delivery gaps.

New York, NY, US

• Successfully streamlined North American IT operations for Omnicom's leading PR firm, FleishmanHillard, within 12 months.
• Drove a service delivery transformation initiative within 6 months that seamlessly integrated multiple IT systems and geographic regions, improving cross-departmental collaboration and aligning with business goals.
• Traveled and performed extensive discovery, mending business relationships establishing the knowledge management process.
• Led recruitment and department restructuring efforts, stabilizing and securing IT service offerings.
• Developed strong relationships with technology vendors, enhancing service level agreement compliance and ensuring the effective integration of service delivery solutions within 8 months.

Saint Louis, MO, US

During my time at Saint Louis University, I oversaw endpoint administration utilizing Microsoft SCCM, jamf, combined with a variety of full disk encryption products. As the technical product owner for University wide enterprise print solutions, I designed and deployed a cost saving platform allowing students and staff to pay for printing on campus through.

Saint Louis, MO, US

Successfully led a data migration project from Novell to Microsoft systems, serving as a subject-matter expert (SME).Championed the internship process, delivering value for the organization while developing new staff into promising technical experts - proving success with numerous graduates moving into full-time technology roles.

Saint Louis, MO, US

Provided Tier III technical support, serving cross-functional teams across the University.

Collinsville, IL, US

• Designed and deployed help desk support ticket systems and warehouse inventory management systems with product invoicing.
• Configured Novell desktop administration components through Console One and iManager.
• Built, tested, and deployed standard images and deployed using Novell Zenworks and Norton Ghost.
• Consolidated physical servers and workstations into virtual computing environments.

Master Of Arts - Ma, Leadership And Organizational Development

Bachelor Of Science - Bs, Organizational Leadership & Technology

Associate Of Science - As, Network Design & Administration