Kyle Williams Email & Phone Number

Charlotte, Nc, Us

Detroit, Mi, Us

Detroit, Mi, Us

Charlotte, North Carolina, Us

• Collaborate with business and IT leaders to understand the value of iterative and continuous delivery • Organizational design for value stream based product teams to enable transition from Waterfall projects to Agile product delivery with long lived, self organized teams • Coach leaders and teams on Lean Agile practices, analyses, and concepts to find improvement opportunities in their processes, technologies, and culture• Assist teams with learning and adopting multiple Agile methods including Scrum, Kanban, XP, SAFe, Scrum at Scale, Lean practices, and Lean Startup• Recently focused on Digital Transformation and Innovation center teams to bring agility to their delivery to increase value gained to customers• Collaborate with business owners to show the value of Digital technologies like Machine Learning, AI, and API services in their solutions• Directly coach the Machine Learning and API teams to show how agility and user centric design can increase value delivery to their customers• Utilize Lean and Design Thinking techniques like gemba walks, empathy maps, and customer interviews to ensure the user always comes first• Cultivated an environment of continuous improvement and continuous experimental thinking • Create content to teach all levels of the organization through classes, webinars, podcasts, and direct team sessions• Utilizes excellent facilitation skills to assist teams with big room planning, value stream mapping, discovery and problem solving sessions, as well as large group informational presentations• Lead transformation projects across the IT & Service Company including both large transformation projects and rapid kaizen events.• Helping teams get started with Jira to visualize their work

Charlotte, North Carolina, Us

• Managed the Application Lifecycle Management process• Worked with Architects and Planners to ensure application lifecycle were updated• Collaborated with Project Leads and planners to identify dependencies on technology initiatives• Ensured the team was following the scrum process to delivery iteratively

Charlotte, North Carolina, Us

• Served as Project Manager for multiple projects across the Customer area including outage notifications, call center applications, customer billing updates, and payment interface compliance• Ensured projects are delivered on time, within budget, and meets the agreed scope by removing roadblocks for the team and creating continuous collaboration• Maintained project budgets including creating estimates, forecasting and tracking actual spend• Created project schedules and refine as project lifecycle progresses• Effectively communicated status and changes to commitment to all sponsors, team members, and management• Ensured project teams stay compliant with PMO methods and required documentation• Led Lean Initiatives to reduce wasteful processes

Charlotte, North Carolina, Us

• Operational Readiness Testing (ORT) Lead• Created ORT work plans• Coordinated testers across multiple teams to test the setup and functionality of environment’s architecture • Produced summary findings document to be presented to management and the PMO• Disaster Recovery (DR) Testing Lead• Project Manager for Windows Server upgrades• Production Deployment Lead• Developed work plans and scheduled resources for three consecutive dress rehearsals for the environment management team during Maximo 7.5 Upgrade• Created high level design diagrams for EAM environments• Reported status of tasks to project team and management• Knowledge Transfer Lead for Maximo 7.5 Upgrade• Environment lead for CAPS Vendor Portal (CVP) project• Primary security contact for Delivery team• Developed new strategy to setup production and delivery team security processes

Charlotte, North Carolina, Us

• Served as research coordinator for all of Duke IT• Conducted RFP and contract negotiations with research firms • Developed process to quickly and effectively provide weekly research to CIO• Managed contract through content tracking and license delegation• Influenced project direction and technology procurement by gathering requirements from requester to fulfill research needs• Worked with Product Line Managers to keep the Enterprise Technology Plan and 5 year roadmap up to date• Ensured all standard architecture exceptions were up to date• Served as secretary for the Architecture Working Team (AWT)

Charlotte, North Carolina, Us

• Supported all Production SQL environments for Duke Energy• Worked with application teams to schedule and perform maintenance of production databases• Provide customer service with Incident and Change Requests during 24/7 on-call rotations• Provided backup and database assistance to environment teams during upgrades• Helped to solve critical issues with other IT Operations teams during Service Disruption Events• Aided owners in the retirement of legacy SQL 2000 servers

Charlotte, North Carolina, Us

• Supported numerous Financial applications including: Peoplesoft 8.9, Hyperion Financial Management (HFM), Delivery Ware, Corporate Accounts Payable (CAPS) Online and others.• Served as Project Lead for both the Windows 7 upgrade project and the SQL Server 2008 upgrade for the Finance area• Provide customer service through Incident and Change Requests during 24/7 on-call rotations• Served as team asset manager for the Remedy system• Assisted management with coordinating interviews and choosing candidates for summer interns• Supported architects by building activity and data flow diagrams• Assisted with Proof of Concept for IP based surveillance software project• Developed work plans for SOX compliance efforts

Boone, Nc, Us

• Provided excellent customer support through one-on-one help for students and faculty • Repaired, maintained, and rebuilt computers/printers• Contributed with lab/network setup (cabling, imaging, updates, etc.)

Setting up for Redbull sponsored college events and parties associated with ASU. Cleaning and maintaining Redbull equipment.

Time management of preparing, cooking, and serving food for large banquet events(Weddings, business meetings, Golf outings, Senior PGA tournament, and many other formal occassions). As well as preparing gourmet meals for the restaurant. I also worked as a banquet server while at Rockbarn.