*Formulate comprehensive business plans tailored to the unique needs of diverse communities within the organization, driving strategic growth and development.*Devise and execute innovative strategies to expand membership within existing communities, collaborating closely with property investors to identify and capitalize on opportunities within current and future communities.*Provide expert guidance and support in implementing strategic plans, overseeing their progress, and conducting meticulous market analysis to uncover new growth avenues.*Spearhead the referral process from DHS, streamlining the identification and onboarding of new members for communities within Crest Services, and ensuring a seamless intake process with dedicated support for supervisors and managers, culminating in thorough training and readiness for incoming members.*Prepare and deliver insightful reports for upper management, including the Director of Crest Services, to provide a comprehensive overview of progress and key insights.

• Own store’s overall business to drive efficiency and grow sales• Leverage reports (financial, operational, team and guest) to understand the business and make decisions.• Understand sales trends and lead the team to drive sales growth in core businesses (Style, Beauty, Electronics, Food & Beverage) by leaning into key seasons, events and weekends.• Know and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice for our guests.• Lead an efficient operation to fund the sales culture.• Follow all safe and secure training and processes.• Address store needs (emergency, regulatory visits, etc.).• Demonstrate a culture of ethical conduct, safety and compliance. Lead and hold the team accountable to work in the same way. Cultivate a guest-centric and engaged team• Develop a team and culture that is committed to guest loyalty and shares services and rewards like REDcard, Drive-up, Order Pick-Up, Shipt and Wallet to improve convenience and frequency.• Lead a confident and knowledgeable sales force that delivers a differentiated experience for our guests, prioritizes the guest over task and delivers a welcoming, inspiring rewarding and easy guest experience.• Recruit, hire and retain a passionate team for area-specific knowledge and expertise.• Invest in training to enhance skills and capabilities• Evaluate and manage individual impact through a total store contribution.• Create sustainable talent strategies to fuel continued team growth.• Own and implement exempt and hourly schedules that align to guest and business needs (including weekends, mornings, evenings, overnight, and appropriate seasonal adjustments).

Accountable for revenue, margin, and NOP budget across all channels including P&L analysis and action planning. Maintain labor management, brand and merchandising standards, and inventory integrity throughout the entire store. Manage partnerships and 3rd party programs to ensure seamless experience for customers. Motivate and inspire the team to perform to their full potential and rally around the company mission, vision, and values. Conduct regular store meetings, attend District/Territory meetings, and participate in special projects / initiatives as assigned. Recruit, hire, and retain a diverse workforce. Act as an active participant in the community as a role model representing the Best Buy Brand.

Provide direct supervision, coaching, training, development, and performance management of supervisors and associates.Share accountability with other store leadership to develop talent and build a sales culture where employees clearly understand what is expected to deliver business results.Deliver on all aspects of the sales experience through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).Drive positive outcomes of key sales indicators in support of Revenue, Margin, and NOP goals.Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.Motivate, coach, recognize, and performance manage employees to reach their full potential.

Accountable for revenue, margin, and NOP budget across all channels including P&L analysis and action planning. Maintain labor management, brand and merchandising standards, and inventory integrity throughout the entire store. Manage partnerships and 3rd party programs to ensure seamless experience for customers. Motivate and inspire the team to perform to their full potential and rally around the company mission, vision, and values. Conduct regular store meetings, attend District/Territory meetings, and participate in special projects / initiatives as assigned. Recruit, hire, and retain a diverse workforce. Act as an active participant in the community as a role model representing the Best Buy Brand.

Provided direct supervision, coaching, training, development, and performance management of supervisors and associates. Shared accountability with other store leadership to develop talent and build a sales culture where employees clearly understand what is expected to deliver business results. Delivered on all aspects of the sales experience through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.). Drove positive outcomes of key sales indicators in support of Revenue, Margin, and NOP goals. Integrated partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience. Engaged customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service. Motivated, coached, recognized, and performance managed employees to reach their full potential

As the Geek Squad Supervisor, I was tasked with turning around an under-performing Geek Squad within a Best Buy location. I worked with the store leadership team to coach and train sales employees as well as Geek Squad employees on best practices and selling techniques. Through my leadership, the Geek Squad Precinct at my location was able to increase their Renew Revenue (sales) from 1050th in the company to top 15, Net Promoter Score (client surveys around services provided) from 1050th in the company to top 400, and build a culture within the department that centers around providing an exceptional client experience, every time.

As District Manager I worked directly with Store Managers at 7 NAPA Auto Parts store locations to improve profitability within the stores. I helped the Manager develop a plan to reduce excessive spending in the individual stores by training each Manager how to fully understand their P&L Statements and training the store management teams on ways to be more efficient through training of their staff and recognizing wasteful practices within their stores. I worked with each store’s Outside Sales Person on sales growth opportunities and promotions. We performed account reviews to locate opportunities and then focused on specific needs of the customer. I presented sales promotion material to the customers with the Outside Sales Person on a regular basis and helped the customer determine what would work best for their shop. I successfully helped to grow the auto body/paint and heavy duty business at multiple locations through education, training and coaching with the sales teams. In addition to working with 7 locations on increasing profits, I worked with 15 stores on Asset Protection practices.My group of 7 stores had a Profit increase of over $300,000 from 2012 - 2013.

Monitor store sales performance on a daily basis. Identify problems and solve them effectively. Work daily with the Area and District Managers to establish initiatives and business plans for the store and to resolve store issues.Work with outside sales representatives in the identification, development, and maintenance of new and existing accounts.Identify new customers and revenue opportunities for store, and implement strategies and initiatives to take advantage of those opportunities.Build a store team that consistently delivers high levels of customer service and business results.Insure that proper processes and procedures are utilized to minimize inventory shrinkage.Create a safe work environment.Plan and assign employee work schedules on a daily/weekly basis.Ensure overall cleanliness of the store, stock room and outside areas.Skills: Employee management, sales, customer service, Human resources, business developement, Loss PreventionAs a Store Manager with NAPA Auto Parts, I worked to build a team that increased Monthly Store sales at one location by over 55%, and set multiple sales and profit records at two locations.I have a proven track history of implementing and enforcing Safety and Security Policies with NAPA Auto Parts. My Store consistently scored high in the areas of Safety and Asset Protection.

As the Assistant Manager, I was responsible for increasing and monitoring productivity of all employees. This job had a wide range of job duties. Some of these duties were new employee training, progression monitoring of all employees, and tracking of every employee's daily output. I was responsible for coming up with ways to be more efficient in the warehouse and then implementing them. In my time as the Assistant Manager, my team increased productivity in the warehouse with the implementation of our ideas and at the same time made the warehouse much cleaner and safer. I received a Letter of Recognition from the General Manager and Operations Manager for my efforts and accomplishments.

As a driver my main responsibilities were the loading and delivery of building supplies. I was responsible for the unloading of supplies and loading of the supplies before the delivery and the loading of any supplies being returned at the job site. When not on delivery, I worked in the lumber yard setting up loads, handling windows, doors, trim and other building materials and was also responsible for helping customers.

My responsibilities as a Manger included scheduling of equiment rentals, delivery of equipment to customers, setting up of tents, tables, chairs, and other party equipment as needed. I was responsible for book keeping and other aspects of management. Employee training played a large role in this position.