• Abstract data for cardiac registries, CathPCI and ICD. Function as subject matter expert during version and technical updates to these registries. Coordinate with Cath Lab staff and physicians to ensure accuracy of registry data for quarterly submission.• Conduct review/audit of patient hospital charts and abstract data for Sepsis Care Core Measures. Help prepare Core Measures data for quarterly data submission to CMS. Collaborate with nursing lead and physician champion to make recommendations for process improvements regarding Core Measures. Monitor specifications for changes that affect reporting requirement or processes.• Work closely with nurse leads to create standardized and automated practices to increase efficiency. • Experience with supporting the department and hospital through Joint Commission surveys. Including setup and coordination of Command Center activities. • Managed the Hospital Transformation Performance Program (HTPP), a quality improvement program sponsored by the state of Oregon and CMS. Managed data submissions for the program and collaborated with multiple departments (IT, Infection Control, Nursing, Physicians, Senior Leaders) to ensure all requirements for each of the HTPP measures were addressed. HTPP successfully earned $2.4 million for KPNW Hospitals for the baseline year of the program. Created and maintained HTPP dashboard for review monthly by the hospital’s Quality Council.• Provide technical support to staff regarding Core Measures and the Hospital Transformation Performance Program specifications and requirements.• Attended the Kaiser Permanente Associate Improvement Advisor Workshop. This course focused on the Kaiser Permanente Performance Improvement Model, a blend of the Model for Improvement, Lean and Six Sigma.

• Responsible for migrating patient information from Centricity EMR into Epic.• Collaborated with team members to create and implement tools used in daily migration and training.• Conducted quality assurance activities verifying the accuracy of previously migrated patient information.• Worked closely with specialty clinics to ensure the desired information was migrated into the patient’s new chart within Epic.• Helped prepare and abstract patient charts that were ready for migration.• Led an on-site data migration project, successfully meeting the go-live date.• Monitored and managed employee timecards in Kronos time keeping system. • Prepared employee timecards for supervisor approval and sign-off.

• Coordinated care for patients with asthma, diabetes, and heart disease.• Worked closely with providers to ensure patients were following through with office visits and lab work.• Responsible for documenting all pertinent information regarding patient follow-up in Centricity EMR.• Helped develop new care management workflows to be used department wide.• Identified patients that were overdue for services and helped them to overcome barriers to accessing services.• Closely monitored patients that were currently taking warfarin and their next PT/INR due dates.• Acted as customer service/technical assistance for patients that were due for services.

• Coordinated the implementation of the IMPACT depression care model.• Developed policies, and protocols for depression and diabetes care management.• Worked directly with patients in Depression Care Manager role.• Responsible for monitoring contracts/grants for disease management programs.• Worked closely with primary care providers to coordinate patient care in disease management programs.• Responsible for coordinating disease management team agendas, team building sessions, and meetings.• Provided technical support to staff and patients regarding disease management programs.• Reported and communicated monthly with CareOregon to ensure compliance with NCQA requirements/goals.

• Performed outreach for the syringe exchange program at a local homeless shelter.• Created and implemented half hour education sessions on health issues for the homeless.• Helped pilot new HIV testing programs at a local homeless shelter and recovery center.• Conducted HIV testing and counseling for diverse populations including the homeless and injection drug users.• Provided healthy vein and safer injection education.• Entered reportable information into SHARE, a statewide database.• Provided HIV education to high school freshman according to the KNOW curriculum.