Kylee Christensen

Kylee Christensen Email and Phone Number

Call Center Manager @ Beehive Plumbing
Salt Lake City, UT, US
Kylee Christensen's Location
Salt Lake City Metropolitan Area, United States, United States
Kylee Christensen's Contact Details

Kylee Christensen personal email

About Kylee Christensen

Kylee Christensen is a Call Center Manager at Beehive Plumbing. She possess expertise in child development certification, computer technology certification, wpm 40, president of high school's gsa club, excellent phone etiquette. She is proficient in American Sign Language.

Kylee Christensen's Current Company Details
Beehive Plumbing

Beehive Plumbing

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Call Center Manager
Salt Lake City, UT, US
Employees:
7
Kylee Christensen Work Experience Details
  • Beehive Plumbing
    Call Center Manager
    Beehive Plumbing
    Salt Lake City, Ut, Us
  • Beehive Plumbing
    Call Center Manager
    Beehive Plumbing Jan 2022 - Present
  • Friendly Home Services
    Customer Service & Call Center Manager
    Friendly Home Services Sep 2019 - Jan 2022
    Salt Lake City, Utah, Us
    Assisted in implementing and building relationships with an outsourcing company for after-hours phone calls. Structured Outbound Sales Department to increase company sales goals. Created a pipeline of well versed valuable candidates. Qualify/Interview candidates. Onboard and train new employees. Offboard employees. Structured telemarketing role to capture opportunities from non member customer base. Monitor customer success metrics, KPI’s, and performance of DSRs & CSRs to develop actionable insights to improve efficiency and performance of the Customer Success team. Helped build processes and procedures for team members and Outbound Sales.Conduct training and mentoring for team members to promote productivity, efficiency, and accuracy.Created and implemented hotkeys for text auto-fill to improve efficiency in notations, customer contacts, etc.
  • Friendly Home Services
    Outbound Lead Coordinator
    Friendly Home Services May 2017 - Sep 2019
    Salt Lake City, Utah, Us
    Created and implemented hotkeys for text auto-fill to improve efficiency and structure in CSR notations. Manage numerous marketing lead sources to ensure call capacity and highest ROI.Assisted in managing and retaining a membership base of over 1,200 members.Take incoming calls, generate leads, book appointments, adhere to required booking percentage, help technicians create a WOW customer service experience via: IT assistance, booking installs, dispatching for profit. Performing Outbound calls on self managed lead sources and members and non members, forecast and fill the schedule for service technicians. Follow up with missed calls to capture all opportunities.
  • Willis Towers Watson
    Direct Deposit Data Specialist
    Willis Towers Watson Dec 2016 - May 2017
    London, England, Gb
    Index and enter direct deposit info for clients to ensure membership continuity. Contact clients to correct necessary information
  • Willis Towers Watson
    Application Data Processor
    Willis Towers Watson Jul 2016 - Dec 2016
    London, England, Gb
    Fill out applications and enroll retirees into health care over the phone, answer questions using multiple resources, provide excellent customer service, often contact AARP to enroll retirees in membership.
  • Tj Maxx
    Sales Representative
    Tj Maxx Oct 2014 - May 2017
    London, Gb
    Provide cashier duties. Run the fitting room and keep it managed and in orderly condition. Help put away new arriving product from the freight trucks. Keep store clean and tidy. Put away out of place product. Answer the phones. Provide customer service and help customers. Stock the shelves. Process returns. Stage product. Close the store and fulfill night time duties. Clean the restrooms.
  • Arby'S Restaurant Group, Inc.
    Customer Service Representative
    Arby'S Restaurant Group, Inc. Dec 2013 - Aug 2014
    Atlanta, Georgia, Us
    Run the drive thru. Provide cashier duties. Operate fryer. Make and assemble food. Provide customer service. Clean and stock the restrooms. Clean the lobby. Help put away food truck orders. Wash dishes. Refill soda and ice machine. Won an award for excellent customer service.

Kylee Christensen Skills

Child Development Certification Computer Technology Certification Wpm 40 President Of High School's Gsa Club Excellent Phone Etiquette

Kylee Christensen Education Details

  • Salt Lake Community College
    Salt Lake Community College
  • Hillcrest High School
    Hillcrest High School
    General

Frequently Asked Questions about Kylee Christensen

What company does Kylee Christensen work for?

Kylee Christensen works for Beehive Plumbing

What is Kylee Christensen's role at the current company?

Kylee Christensen's current role is Call Center Manager.

What is Kylee Christensen's email address?

Kylee Christensen's email address is ky****@****ail.com

What schools did Kylee Christensen attend?

Kylee Christensen attended Salt Lake Community College, Hillcrest High School.

What skills is Kylee Christensen known for?

Kylee Christensen has skills like Child Development Certification, Computer Technology Certification, Wpm 40, President Of High School's Gsa Club, Excellent Phone Etiquette.

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