Assisted in implementing and building relationships with an outsourcing company for after-hours phone calls. Structured Outbound Sales Department to increase company sales goals. Created a pipeline of well versed valuable candidates. Qualify/Interview candidates. Onboard and train new employees. Offboard employees. Structured telemarketing role to capture opportunities from non member customer base. Monitor customer success metrics, KPI’s, and performance of DSRs & CSRs to develop actionable insights to improve efficiency and performance of the Customer Success team. Helped build processes and procedures for team members and Outbound Sales.Conduct training and mentoring for team members to promote productivity, efficiency, and accuracy.Created and implemented hotkeys for text auto-fill to improve efficiency in notations, customer contacts, etc.

Created and implemented hotkeys for text auto-fill to improve efficiency and structure in CSR notations. Manage numerous marketing lead sources to ensure call capacity and highest ROI.Assisted in managing and retaining a membership base of over 1,200 members.Take incoming calls, generate leads, book appointments, adhere to required booking percentage, help technicians create a WOW customer service experience via: IT assistance, booking installs, dispatching for profit. Performing Outbound calls on self managed lead sources and members and non members, forecast and fill the schedule for service technicians. Follow up with missed calls to capture all opportunities.

Index and enter direct deposit info for clients to ensure membership continuity. Contact clients to correct necessary information

Fill out applications and enroll retirees into health care over the phone, answer questions using multiple resources, provide excellent customer service, often contact AARP to enroll retirees in membership.

Provide cashier duties. Run the fitting room and keep it managed and in orderly condition. Help put away new arriving product from the freight trucks. Keep store clean and tidy. Put away out of place product. Answer the phones. Provide customer service and help customers. Stock the shelves. Process returns. Stage product. Close the store and fulfill night time duties. Clean the restrooms.

Run the drive thru. Provide cashier duties. Operate fryer. Make and assemble food. Provide customer service. Clean and stock the restrooms. Clean the lobby. Help put away food truck orders. Wash dishes. Refill soda and ice machine. Won an award for excellent customer service.