Kylee Dobbelaere Email & Phone Number

Texas, United States

Texas, United States

• Track long term sales and customer success data.• Implement new processes as needed to support the account management team.• Train staff on new technology and software.• Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our account management team, customers, partners, markets, and products/services.• Work with our leadership team to define and implement tracking for key business and operational metrics.• Identify reporting issues and gaps in processes, and drive a timely resolution.• Assist account management team in determining customer outreach methods.• Organize weekly customer success team meeting agenda and training objectives

● Expert knowledge on the Front Rush product offerings to college athletic departments.● Develop and execute retention plans to deliver on renewal revenue goals, and provide accurate forecasting.● Manage a strategic renewal cycle: prospecting, qualifying, managing, and retaining accounts within the southeast region.● Negotiate contract agreements to ensure retention of current clients.● Achieve retention goals by understanding key business drivers, potential customer challenges, and relevant industry knowledge and trends.● Maintain and update account information in CRM (Hubspot).● Respond to client frustrations and provide solutions to lessen risk of lost revenue.● Work with all personnel and outside contacts to ensure client satisfaction and achieve customer success quarterly goals.● Identify areas of improvement in the company and assist in creating and implementing solutions.● Manage new account training and customer onboarding for accounts across all products.● Provide consistent, prompt support to accounts as assigned to ensure customer satisfaction.● Maintain relationships with existing customers in the southeast region – including conducting phone and email customer support, regular check-ins via email, phone and webinars.● Conduct regular “health scoring” of accounts to identify high risk clientele, and create action plans to mitigate risk.● Recommend product improvements to the product team as needed.● Organize quarterly action plans that encompass company’s OKR’s and ensure all quarterly targets are met.

Fort Worth, Texas, United States

• Primary athletics contact for NCAA Certification Process for 500 student-athletes in all sports• Maintain positive connections working relationships with department deans, university departments, professors, staff and FAR• Lead liaison between campus, Compliance and Academic Services • Assisted with creating a new online certification process due to the coronavirus pandemic to ensure proper documentation of PTD and continuing eligibility while maintaining safety parameters

Fort Worth, Texas

• Mentoring, guiding and supporting football student-athletes in the academic advising realm • Specialize in working with the academically under-prepared and high-risk student-athlete populations, including student-athletes with learning disabilities • Maintain positive relationships with student-athletes through my counseling background with goal-setting, scaling and coping strategies with a student-athlete focus • Create, implement and develop detailed report of grades, credits earned, degree declarations and issues impacting eligibility for student-athletes, coaches and athletic administration

Fort Worth, Texas, United States

• Provided a holistic student-athlete experience through mentoring, guidance and support for the men’s football team • Partnered with the Learning Specialist Team to create academic success plans for students that are deemed at-risk • Completed transfer and incoming freshmen evaluations to ensure eligibility upon arrival• Experienced in working with NCAA academic rules and continuing eligibility • Representative for Academic Services in the SAAC monthly meetings

Mount Pleasant, Michigan, United States

• Provided guidance to student-athletes on their coursework with a focus in accounting• Assisted student-athletes as an academic enhancement coordinator to help manage and organize their schedules• Worked with over 25 students in their courses to help them develop knowledge and time management skills • Applied different learning strategies such as reading and literacy practice, for student-athletes with learning disabilities

Mount Pleasant, Michigan, United States

• Worked with Student- Athlete Services in academic advising to gain experience for future careers • Responsible for daily management of student worker payroll and budgeting• Managed academic tutors as the Assistant Tutor Coordinator including payroll, scheduling and training• Created an Intern Handbook for future interns in this department• Organized and coordinated various academic activities such as Exam Jam for stress relief, prior to finals

Master'S Degree, Counseling

Bachelor'S Degree, Sport Management

Activities and Societies: Student-Athlete: Women's Track and Field Sport's Management Association Member