Kylee Dobbelaere Email & Phone Number

Texas, United States

• Track long term sales and customer success data.
• Implement new processes as needed to support the account management team.
• Train staff on new technology and software.
• Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our account management team, customers, partners, markets, and products/services.
• Work with our leadership team to define and implement tracking for key business and operational metrics.
• Identify reporting issues and gaps in processes, and drive a timely resolution.

• Expert knowledge on the Front Rush product offerings to college athletic departments.
• Develop and execute retention plans to deliver on renewal revenue goals, and provide accurate forecasting.
• Manage a strategic renewal cycle: prospecting, qualifying, managing, and retaining accounts within the southeast region.
• Negotiate contract agreements to ensure retention of current clients.
• Achieve retention goals by understanding key business drivers, potential customer challenges, and relevant industry knowledge and trends.
• Maintain and update account information in CRM (Hubspot).

Fort Worth, Texas, United States

• Primary athletics contact for NCAA Certification Process for 500 student-athletes in all sports
• Maintain positive connections working relationships with department deans, university departments, professors, staff and FAR
• Lead liaison between campus, Compliance and Academic Services
• Assisted with creating a new online certification process due to the coronavirus pandemic to ensure proper documentation of PTD and continuing eligibility while maintaining safety parameters

Fort Worth, Texas

• Mentoring, guiding and supporting football student-athletes in the academic advising realm
• Specialize in working with the academically under-prepared and high-risk student-athlete populations, including student-athletes with learning disabilities
• Maintain positive relationships with student-athletes through my counseling background with goal-setting, scaling and coping strategies with a student-athlete focus
• Create, implement and develop detailed report of grades, credits earned, degree declarations and issues impacting eligibility for student-athletes, coaches and athletic administration

Fort Worth, Texas, United States

• Provided a holistic student-athlete experience through mentoring, guidance and support for the men’s football team
• Partnered with the Learning Specialist Team to create academic success plans for students that are deemed at-risk
• Completed transfer and incoming freshmen evaluations to ensure eligibility upon arrival
• Experienced in working with NCAA academic rules and continuing eligibility
• Representative for Academic Services in the SAAC monthly meetings

Mount Pleasant, Michigan, United States

• Provided guidance to student-athletes on their coursework with a focus in accounting
• Assisted student-athletes as an academic enhancement coordinator to help manage and organize their schedules
• Worked with over 25 students in their courses to help them develop knowledge and time management skills
• Applied different learning strategies such as reading and literacy practice, for student-athletes with learning disabilities

Mount Pleasant, Michigan, United States

• Worked with Student- Athlete Services in academic advising to gain experience for future careers
• Responsible for daily management of student worker payroll and budgeting
• Managed academic tutors as the Assistant Tutor Coordinator including payroll, scheduling and training
• Created an Intern Handbook for future interns in this department
• Organized and coordinated various academic activities such as Exam Jam for stress relief, prior to finals

Master'S Degree, Counseling

Bachelor'S Degree, Sport Management

Activities and Societies: Student-Athlete: Women's Track and Field Sport's Management Association Member