Kylee Gutmann Email & Phone Number

• Manage and maintain all contracts, regulatory, certifications, grants, etc.• Organize proper communication of the company policies and legal guidelines to the personnel.• Lead the onboarding process for all new hires.• Identify and resolve issues through resolution processes.• Delegate responsibilities and supervise the work of management providing guidance and motivation to drive maximum performance.

Pittsburgh, Pa (Remoted Based)

• Determined and defined the project scope and objectives. • Tracked project costs in order to meet the budget.• Developed and managed a detailed project schedule and work plan.• Managed contracts with vendors and suppliers.• Measured project performance to identify areas for improvement.• Designed, developed, and distributed content marketing deliverables.• Monitored online marketing and social media trends and best practices.•… Show more • Determined and defined the project scope and objectives. • Tracked project costs in order to meet the budget.• Developed and managed a detailed project schedule and work plan.• Managed contracts with vendors and suppliers.• Measured project performance to identify areas for improvement.• Designed, developed, and distributed content marketing deliverables.• Monitored online marketing and social media trends and best practices.• Coordinated the creation of graphics and illustrative copy.• Conducted market research and monitored industry trends and behaviors. Show less

• Developed service procedures, policies and standards.• Recruit, mentor and develop customer service representatives.• Supervised the daily operations of the customer service department.• Created a customer care loyalty program.• Managed Domestic and International distributor accounts.• Created and maintained social media content for all platforms.

Tannersville, Pa

• Managed staff personnel within the Call Center through performance management and on-going training/development for optimal success.• Trained personnel on safety standards and enforced those standards on a consistent basis to meet business standards. • Conducted daily pre-shift meetings to ensure staff were fully aware of operational objectives to enhance customer satisfaction. • Performed uniform inspection prior to opening shift and make necessary corrections… Show more • Managed staff personnel within the Call Center through performance management and on-going training/development for optimal success.• Trained personnel on safety standards and enforced those standards on a consistent basis to meet business standards. • Conducted daily pre-shift meetings to ensure staff were fully aware of operational objectives to enhance customer satisfaction. • Performed uniform inspection prior to opening shift and make necessary corrections immediately.• Effectively operated the resorts computer system and maintain a knowledge of the hotel reservation system (300+ in group sales/reservations on average) per day.• Developed and implemented a team building program focused on experiential learning. Show less

Farmington, Pa

• Managed all front desks operations such as: customer service inquiries, data entry, accounts payable, billing, contract management, and client relations.

Yosemite National Park, Ca

• Responsible for greeting customers, enforced rules/regulatory guidelines, and participated in special park programs.

Pittsburgh, Pa

•Responsible for answering the phones, receives/distributes incoming correspondence, organizing and prioritizing a large volume of information.•Responsible for data entry, filing, and coordination of information.•Assisted management team with daily activities as well as special projects.•Served as a liaison with other departments and customers (internal and external).•Processed billing through data entry.•Reviewed and cataloged contracts.•Filed for accounts payable… Show more •Responsible for answering the phones, receives/distributes incoming correspondence, organizing and prioritizing a large volume of information.•Responsible for data entry, filing, and coordination of information.•Assisted management team with daily activities as well as special projects.•Served as a liaison with other departments and customers (internal and external).•Processed billing through data entry.•Reviewed and cataloged contracts.•Filed for accounts payable department.•Assisted with other projects as assigned. Show less

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Hospitality Administration/Management

Bachelor Of Science - Bs, Hospitality Administration/Management

Bachelor Of Science - Bs, Hospitality Administration/Management

Bachelor'S Degree, Bachelor Of Science In Resort Recreation/Tourism Management; Minor In Business Administration

Activities and Societies: President and member of Gamma Sigma Sigma, a National Service Sorority.

Master Of Business Administration - Mba