Kylee Gutmann Email & Phone Number

• Manage and maintain all contracts, regulatory, certifications, grants, etc.
• Organize proper communication of the company policies and legal guidelines to the personnel.
• Lead the onboarding process for all new hires.
• Identify and resolve issues through resolution processes.
• Delegate responsibilities and supervise the work of management providing guidance and motivation to drive maximum performance.

Pittsburgh, PA (Remoted Based)

• Determined and defined the project scope and objectives.
• Tracked project costs in order to meet the budget.
• Developed and managed a detailed project schedule and work plan.
• Managed contracts with vendors and suppliers.
• Measured project performance to identify areas for improvement.
• Designed, developed, and distributed content marketing deliverables.

• Developed service procedures, policies and standards.
• Recruit, mentor and develop customer service representatives.
• Supervised the daily operations of the customer service department.
• Created a customer care loyalty program.
• Managed Domestic and International distributor accounts.
• Created and maintained social media content for all platforms.

Tannersville, PA

• Managed staff personnel within the Call Center through performance management and on-going training/development for optimal success.
• Trained personnel on safety standards and enforced those standards on a consistent basis to meet business standards.
• Conducted daily pre-shift meetings to ensure staff were fully aware of operational objectives to enhance customer satisfaction.
• Performed uniform inspection prior to opening shift and make necessary corrections… Show more
• Performed uniform inspection prior to opening shift and make necessary corrections immediately.
• Effectively operated the resorts computer system and maintain a knowledge of the hotel reservation system (300+ in group sales/reservations on average) per day.

Farmington, PA

• Managed all front desks operations such as: customer service inquiries, data entry, accounts payable, billing, contract management, and client relations.

Yosemite National Park, CA

• Responsible for greeting customers, enforced rules/regulatory guidelines, and participated in special park programs.

Pittsburgh, PA

• Responsible for answering the phones, receives/distributes incoming correspondence, organizing and prioritizing a large volume of information.
• Responsible for data entry, filing, and coordination of information.
• Assisted management team with daily activities as well as special projects.
• Served as a liaison with other departments and customers (internal and external).
• Processed billing through data entry.
• Reviewed and cataloged contracts.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Hospitality Administration/Management

Bachelor Of Science - Bs, Hospitality Administration/Management

Bachelor Of Science - Bs, Hospitality Administration/Management

Bachelor'S Degree, Bachelor Of Science In Resort Recreation/Tourism Management; Minor In Business Administration

Activities and Societies: President and member of Gamma Sigma Sigma, a National Service Sorority.

Master Of Business Administration - Mba