Kylee Hill Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

My responsibilities included supporting the I.T. infrastructure and devices for Elevance’s Health network and nation wide network of pharmacies. I also led the team responsible for server and desktop refresh of their subsidiary company (BioPlus).• Microsoft Office 365 & Azure Administration.• On-site and Remote Desktop support.• Asset Management, Provisioning and deployment of desktops, laptops, Printers, iPhones, iPads, Android and BYOD devices.• Intune and MDM deployments.• Resolving Tier II escalations via Service Now.• Advanced Network Troubleshooting.• Configure and maintain on-site and remote pharmacy print queues.• Traveling to establish new pharmacy locations, and support new location onboarding.• Assist with maintaining IT infrastructure and performing regular patching. .• Conference support for Audio/Visual, Apple TV, and network connectivity.

Orlando, Florida, United States

Leading a core team of 10 Quality Control Analysts in a multi-regional implementation of the EPIC EMR.- TDR Support and issue resolution for over 34,000 devices.- Managed a team of 223 software testers for EPIC implementation.- Implemented issue resolution process and documentation.- Remote software testing for over 30,000 users.- ServiceNow proficiency and queue management. - Enforced ITIL standards within an ongoing EPIC implementation and Go-Live. - Printer Class Mapping and Print Class Mapping Training.- Generate project reports and status for executive leadership.- Issue triaging for the technical and analytical branches of the Advent Health IT support structure.

30 W Gore Street

Part of the Software Asset Management team integrating multiple new software acquisitions and license renewals for over 130,000 users. Including the implementation and Go-Live of the EPIC EMR.- Managed user permissions and licenses via Active Directory.- Asset management via SNOW inventory.- VDI / VMware Access via CVAD Director. - Fulfilled elevated tier 3 service desk requests. - EPIC TDR Service Desk and Cherwell queue manager.- Software testing for EPIC Hyperspace and LRS Output Management. - Remote support for tele-health users via SCCM, RDP and Dameware.- Configured tele-health hardware for Covid-19 projects and efforts.- Licensing administration for over 130,000 users.- Managed and approved POs via Lawson software.

820 E St Rd 434, Longwood, Fl 32750

Provided technical support for the Longwood community and the greater central Florida small business and sales associate for a variety technical and business needs.- PC Troubleshooting and diagnostics.- Critical data recovery.- Virus, Malware and RootKit removal- Server deployment and configurations for small business. - Remote Desktop support.- Onsite support services.- Desktop, Laptop, Mobile and Server hardware sales. - Cash register management and accounting. - Curated and designed custom PC builds.- Help desk support for telecom customers.- Mobile phone refurbishment and Recycling. - Logic board repairs. - Inventory Management.