Led multiple teams in the development and delivery of high-quality software products while adhering tobest practices. With excellent communication and leadership skills, I have fostered a collaborative andproductive work environment, where team members can excel and contribute to the overall success ofthe project. During my time at Citybase my teams were in charge of the web payments platform and theCMS platform.

Providing PSR services to School District 171, working with K-12, while learning computer programming in order to change careers.

Reporting directly to the CEO, CMO, CTO, COO, and CFO.Oversight of Customer Service and Purchasing Departments. Head analyst within the cross-departmental Business Intelligence team, providing data-driven analysis for data-based initiatives, solutions, and decisions with a focus on profitability and growth.Company Profile:Motion Global powers the SBG Optical Group, one of the world’s largest designer eyewear e-commerce companies. With operations across Asia Pacific, Europe and the Americas, Motion Global’s portfolio of domain properties are market leaders in over 30 countries & 15 languages worldwide.Motion Global combines an international culture of best practice with in-house management of key operations including: Information Technology, Design, E-Marketing, Supply Chain, Merchandising, People Development and 24-hour multilingual Customer Service. Our global team encompasses over 150 staff from over 15 different countries dedicated to bringing our customers a new and enjoyable experience in e-retail. Motion Global also works together with some of the world’s top NGO’s to alleviate poverty in the developing world.

Focus on the development and structure of the Customer Service team during a period of 100% growth per year, as well as numerous secondary tasks as needed.Responsibilities included Online Reputation, Traditional Reputation, Workforce Allocation and Projection, Staffing, Website Content Development, Customer Service Infrastructure, and Development of Internal systems including an internal wiki-based knowledge base, cross-departmental ticketing system, and Customer Service Contact Software.

EDM Campaigns, ERP Requirements and Testing, Product Range Pricing and Analysis

The Moffitt Angling System is a fully patented revolutionary new fly-fishing method that uses hookless flies tied on flexible synthetic cores instead of hooks, which can be looped on and off the leader above a uniquely designed barbless circle hook. The Moffitt System offers several advantages over existing fly-fishing methods. The flexible, hookless flies look and feel more realistic than traditional flies so they're more appealing to fish. Multiple flies can be fished with a single hook resulting in fewer tangles. The unique barbless circle hook is specifically designed to cause minimal damage or disfigurement to the fish. And, fish can be quickly and easily released without removing them from the water.

PFNC stands for "Por Fin Nuestra Casa." Translated in English this simply means "Finally, a home of our own." These words are the foundation of PFNC, whose goal is to provide housing to those who most desperately need it around the globe.PFNC utilizes surplus shipping containers resulting from the United States' consistent trade deficit. These containers serve as the building block of PFNC housing, but go through an extensive conversion process to make them a home. PFNC offers an affordable housing solution that is scalable and fully portable. Each PFNC unit includes 1st world amenities for a price of less than $15,000 (US)*