Kylee Arnold, M.A. Email & Phone Number

Greater Seattle Area

High-level administrative and project manager supporting the Interim CEO and VP of Revenue and Marketing. Drove task management, key information access and retrieval, organized inboxes, prioritized and drafted communications, and accurately completed specialized projects, travel, and event logistics to ensure timely and smooth operations for the Marketing and Revenue Teams under the VP.

Greater Seattle Area

Tacoma, Washington, United States

Administered annual tasks for the academic affairs offices, providing detailed direct assistance to the Chief Academic Officer while balancing competing and emerging priorities. Additionally tasked with heading special projects focused on data management, human resource initiatives, communications, and cross-cut initiatives to construct and streamline processes to enhance cross-departmental policies and procedures. Key Accomplishments: • Managed and improved the faculty performance… Show more Administered annual tasks for the academic affairs offices, providing detailed direct assistance to the Chief Academic Officer while balancing competing and emerging priorities. Additionally tasked with heading special projects focused on data management, human resource initiatives, communications, and cross-cut initiatives to construct and streamline processes to enhance cross-departmental policies and procedures. Key Accomplishments: • Managed and improved the faculty performance management processes, evaluating past procedures to redesign data management and tracking practices, advising on policy changes, which decreased errors and reduced redundancies for faculty performance management activities. • Acting project manager for cross-departmental team evaluating data gaps and errors in PeopleSoft, resulting in increased data accuracy for timing of performance evaluations, leaves, and promotions going forward five years.• Key drafter of appointment letters, annual contracts, and addendums, ensuring timely and accurate distribution of new-hire documents and communiques to reduce candidate recruitment cycle timeline. • Effectively initiated, designed, and performed all troubleshooting for the first virtual Dean’s List Celebration in the University’s 100-year history, coordinating project timelines and delegating deliverable requirements with multiple departments to ensure prompt completion and quality assurance of deliverables. Show less

Tacoma, Washington

Responsible for the creation, design, implementation and troubleshooting for all aspects of program components and logistics for an eight-month study abroad program traversing ten countries in East Asia for 32 participants.Key Accomplishments: • Traveled independently to eight countries in East Asia to formalize logistical elements, expanding global partnerships in six countries, increasing partnerships and program capacity.• Initiated and maintained the first partnerships… Show more Responsible for the creation, design, implementation and troubleshooting for all aspects of program components and logistics for an eight-month study abroad program traversing ten countries in East Asia for 32 participants.Key Accomplishments: • Traveled independently to eight countries in East Asia to formalize logistical elements, expanding global partnerships in six countries, increasing partnerships and program capacity.• Initiated and maintained the first partnerships with organizations and universities in Japan, South Korea, India, Turkey, Uzbekistan, and Vietnam in the program’s 50-year history. • Developed and piloted the most accurate budget tracking and data management tool in the 50-year history of the program, effectively eliminating reconciliation errors while laying the foundation for new programmatic budget practices. • Created and led first year-long training course for 25 participants in logistics, community-building, and country-specific regulations, setting precedent for all iterations of future training programs. • Authored two secondary program proposals with comprehensive risk management reports, logistical timelines, and yearly budget forecasts, sharing timey program status updates and recommended actions to leadership under strict deadlines in response to COVID-19 health and travel risks. Show less

Evaluated international student academic profiles, transcripts, and test scores, generating reports on recommended actions to align students with universities that met their academic, personal, and professional goals to help them gain admittance to international universities.Key Accomplishments: • Advised Nepalese students, negatively impacted by revoked scholarships from the University of Texas at Tyler in 2018, with transfer admission into alternative universities in the US with… Show more Evaluated international student academic profiles, transcripts, and test scores, generating reports on recommended actions to align students with universities that met their academic, personal, and professional goals to help them gain admittance to international universities.Key Accomplishments: • Advised Nepalese students, negatively impacted by revoked scholarships from the University of Texas at Tyler in 2018, with transfer admission into alternative universities in the US with 100% success rate.• Prepared briefs and reports for students, families, and academic advisors based on in-depth research of universities in a timely manner to ensure students were matched with multiple educational opportunities to pursue their goals. Show less

Researched literature in the field of international education to draft a chapter focused on the history and types of lateral careers aligned with international education, academic exchange programs, and higher education administration.Key Accomplishments: • Directly contributed to research and drafting of text for a chapter in The International Education Handbook: Principles and Practices of the Field. • Researched current areas in international education for the publication… Show more Researched literature in the field of international education to draft a chapter focused on the history and types of lateral careers aligned with international education, academic exchange programs, and higher education administration.Key Accomplishments: • Directly contributed to research and drafting of text for a chapter in The International Education Handbook: Principles and Practices of the Field. • Researched current areas in international education for the publication of an educational text, accurately referencing and storing documents with attention to detail. Show less

San Francisco Bay Area

Responsible for onboarding, visa procurement, and document preparation for 43 program participants from the East Asia geo. Independently led the training, mentoring, and supervision of four medical fellow leaders. Managed programmatic logistics, crisis management, and established and maintained partner relationships with program constituents and organizations.• Supervised four staff, organizing and leading individual and group meetings to build rapport and implement new communication… Show more Responsible for onboarding, visa procurement, and document preparation for 43 program participants from the East Asia geo. Independently led the training, mentoring, and supervision of four medical fellow leaders. Managed programmatic logistics, crisis management, and established and maintained partner relationships with program constituents and organizations.• Supervised four staff, organizing and leading individual and group meetings to build rapport and implement new communication practices, leading to higher morale and lowered amounts of conflict resolution. • Planned and implemented onboarding activities for 40 program participants and four student leaders, leading and assessing programmatic activities with a focus on leadership skill-building and community-building.• Served as a 24 hour on-call crisis manager, responding quickly and effectively to unprecedented emergency situations, eliminating participant and partner grievances for the entire program cycle. • Managed medical shadowing program encompassing participants and partner outreach, site visitation, and troubleshooting, maintaining positive rapport with partners to ensure future program involvement. Show less

Leiden, Netherlands

Spearheaded and managed individual and collaborative cross-cutting initiatives focusing on: Intercultural communication training, program design and evaluation, workshop development, learning outcomes assessment, student retention, competitive market research and analysis, academic exchange initiatives, and restructuring of university policy and procedures.Key Accomplishments:• Designed an academic advising and data tracking system centered on autonomy and retention, assessing ease… Show more Spearheaded and managed individual and collaborative cross-cutting initiatives focusing on: Intercultural communication training, program design and evaluation, workshop development, learning outcomes assessment, student retention, competitive market research and analysis, academic exchange initiatives, and restructuring of university policy and procedures.Key Accomplishments:• Designed an academic advising and data tracking system centered on autonomy and retention, assessing ease of use with beta groups, training staff on utilization before implementing organization-wide in 2016. • Planned, designed, implemented, and evaluated intercultural training for orientation and onboarding, created and responding to post-program surveys by planning and facilitating a microaggressions training. • Developed targeted marketing and outreach strategies via competitor analysis to evaluate programmatic strengths and weaknesses in relation to surrounding academic institutions to raise student enrollment. Show less

Monterey, Ca

Independently and collaboratively developed local assessment tools to evaluate international student usage of academic support services, identifying core academic needs of international students. Key Accomplishments: • Produced training manuals for faculty and academic exchange students focusing on intercultural communication, best practices for referrals, and increasing knowledge of US higher education culture.• Created a training module for international student… Show more Independently and collaboratively developed local assessment tools to evaluate international student usage of academic support services, identifying core academic needs of international students. Key Accomplishments: • Produced training manuals for faculty and academic exchange students focusing on intercultural communication, best practices for referrals, and increasing knowledge of US higher education culture.• Created a training module for international student orientation to facilitate engagement with academic support services and encourage community-building among international and domestic students.• Performed data analysis and produced reports to engage stakeholders across campus under a common cause for improving academic support services for international students. Show less

Monterey, Ca

Targeting university students in East Asia, worked within a multinational team to create and pitch a marketing and recruitment plan for a customizable pilot program in Silicon Valley.Key Accomplishments: • Designed a comprehensive marketing and recruitment plan containing recommended actions on website and branding strategies, promotional strategies for outreach, and recruitment with concrete timeline and budgets.

Osaka, Japan

To increase the effectiveness of English language education in Osaka city: Piloted the planning and execution of all classroom materials and lesson plans for seven Japanese public junior high and elementary schools under the new English Innovation Program.Key Accomplishments: • Developed English language and cross-cultural curriculum and lesson plans which replaced the Ministry of Education’s curriculum content in two public schools in Osaka.• Led a teacher and leadership… Show more To increase the effectiveness of English language education in Osaka city: Piloted the planning and execution of all classroom materials and lesson plans for seven Japanese public junior high and elementary schools under the new English Innovation Program.Key Accomplishments: • Developed English language and cross-cultural curriculum and lesson plans which replaced the Ministry of Education’s curriculum content in two public schools in Osaka.• Led a teacher and leadership staff intercultural and instructional training workshop, laying the groundwork to create more English language engagement initiatives outside of the classroom.• Performed classroom observations to evaluate faculty and leadership engagement, contributing to professional development and cross-cultural initiatives. • Led a team for the creation of the first annual English Day programming, recruiting 500 students, faculty, and local community sponsors. Show less

Hiroshima, Japan

Collaborated with a multinational team to effectively educate and prepare government officers and staff for cross-cultural and English language encounters with diplomatic guests for the yearly Hiroshima Peace Memorial Ceremony, commemorating victims of the atomic bomb.Key Accomplishments: • Trained government staff in comprehensive cross-cultural and linguistic content with a focus on developing confidence in English skills and building knowledge of intercultural dynamics in… Show more Collaborated with a multinational team to effectively educate and prepare government officers and staff for cross-cultural and English language encounters with diplomatic guests for the yearly Hiroshima Peace Memorial Ceremony, commemorating victims of the atomic bomb.Key Accomplishments: • Trained government staff in comprehensive cross-cultural and linguistic content with a focus on developing confidence in English skills and building knowledge of intercultural dynamics in preparation for the yearly Peace Memorial Ceremony. Show less

Suita, Osaka

Responsible for constructing and delivering curriculum for English language instruction, encompassing intercultural awareness, social development, and strengthening of motor skills for a class of 16 students, ranging from four to twelve years of age.Key Accomplishments:• Planned, developed, and implemented activities during the school’s primary fundraiser for classroom resources and student excursions, attaining a 75% increase of revenue compared to the previous year.• Led… Show more Responsible for constructing and delivering curriculum for English language instruction, encompassing intercultural awareness, social development, and strengthening of motor skills for a class of 16 students, ranging from four to twelve years of age.Key Accomplishments:• Planned, developed, and implemented activities during the school’s primary fundraiser for classroom resources and student excursions, attaining a 75% increase of revenue compared to the previous year.• Led classroom engagement by creating targeted experiential activities for students in alignment with key English language and cross-cultural curriculum. • Conducted yearly individual learning outcomes assessments to ensure students were meeting benchmarks for development and skills.• Main interpreter and translator during conferences, and events, ensuring high-levels of accuracy to provide key information to stakeholders and reduce grievances.• Planned and produced bi-weekly updates of web content and blogs to increase engagement with families and local community partners. Show less

Yao, Osaka

Independently developed English language materials and collaboratively facilitated activities and classes for two Japanese public elementary schools and one junior high school.Key Accomplishments:• Developed and implemented supplemental cross-cultural and experiential activities across 27 classrooms to increase student engagement with language learning.

Anchorage, Alaska

Managed high-level administrative procedures and logistics components for medium-scale international travel agency. Additionally tasked with management of translation and interpretation of documents and live-tours, logistical planning, crisis management, partner interfacing, and training of new employees. Key Accomplishments:• Resolved intercultural conflicts between Japanese and American business partners to ensure smooth operations of all travel logistics and components. •… Show more Managed high-level administrative procedures and logistics components for medium-scale international travel agency. Additionally tasked with management of translation and interpretation of documents and live-tours, logistical planning, crisis management, partner interfacing, and training of new employees. Key Accomplishments:• Resolved intercultural conflicts between Japanese and American business partners to ensure smooth operations of all travel logistics and components. • Onboarded new employees, training in intercultural communication skills, English language, and key job duties surrounding administrative procedures and logistics management. • Successfully lead tours for 5-100 Japanese customers, offering administrative, linguistic, logistical and on-the-ground crisis management support.• Translated and edit business documents in Japanese and English, focusing on accuracy and high-level detail to support smooth transitions at port-of-entry, on-the-ground transfers, and for all travel components. Show less

Master’S Degree, International Education Management, 4.0, Summa Cum Laude

Experiential, collaborative learning focusing on current issues, trends and specialized areas of the international education field.

Bachelor’S Degree, Japanese Linguistics

Activities and Societies: Choral music, Opera, language exchange Focused study on: Japanese sociolinguistics Japanese second language.