Kylee K. Email & Phone Number

Queen Creek, AZ, US

Raleigh, NC, US

Certificial is the leading, dynamic Certificate of Insurance (COI) platform that is transforming theinsurance verification process by using real-time data to ensure businesses have continuous,compliant coverage. By combining certificate issuance and compliance management into one simpleplatform, Certificial eliminates risk, ensures compliance, and reduces.

Kirkland, WA, US

• RightBound is an Autonomous Outbound Prospecting tool which helps enable SDRs to do what they do best, without the hassle.
• Optimized and owned the process for all incoming Support requests as the sole Support Representative, leveraging tools such as Jira, Slack, Intercom, Hubspot and Gmail
• Acted as the go-between Customer Success Managers and the development/product teams to communicate updates related to bugs and feature requests
• Completed the DNS configuration and testing for each new customer through Sendgrid and Namecheap
• Owned the creation, implementation and testing of new client accounts and their email content
• Spearheaded the effort to create and maintain both internal and external knowledge base documentation

Phoenix, AZ, US

• Nexa is a virtual receptionist service for all types of businesses and industries.
• Answered phone calls for a variety of businesses in a timely and professional manner
• Continually utilized the ability to think on my feet and digest complex information quickly in order to best assist the caller
• Utilized a variety of scheduling calendars and CRM systems without error to provide information back to the company
• Maintained a 95%+ QA score in an environment with up to 100+ calls a day
• Assisted with mentoring and coaching newly hired trainees

US

Seattle, WA, US

• Valant provides an EHR to behavioral health professionals, which encompasses everything from a CRM to billing insurance claims.
• Gained familiarity and valuable insight on the inner workings of billing and e-prescribing
• Provided quality phone and email support, in an extremely busy inbound-contact environment
• Assisted customers with insurance billing questions, claim denials and patient balances
• Utilized GoToAssist daily for troubleshooting and training purposes.
• Trained customers on how to use the Valant EHR and helped them develop their own best practices and workflows for the software

Bellevue, Washington, US

• vCita is a start-up software company providing scheduling, CRM and invoicing solutions to small business owners.
• Managed a team of 3 Customer Success Representatives, supporting over 10,000 small business customers.
• Led all aspects of customer service, technical support and billing - hundreds of requests a week
• Implemented an Onboarding process to increase new client retention rates
• Assisted customers in integrating vCita to their calendar app and website on dozens of different platforms
• Conducted client-facing webinars following the release of new product capabilities

Chandler, Arizona, US

• StrongMind (formerly known as FlipSwitch) is a leading curriculum and software provider for Online Education across the country.
• Managed client relations for the largest company account with 100s of users
• Led configuration changes after evaluation of school and specific-user needs
• Conducted client trainings following each new software release

Chandler, US

• Primavera is one of the largest high schools (online or otherwise) in Arizona, and a leader in online education.
• Achieved multiple promotions after attaining base job of Enrollment Support (Enrollment Advisor, Document Services, 504 Coordinator, Student Advisor)
• Received “Excellence in Education” award in May 2011
• Assisted and motivated students to help them achieve their educational goals

High School Diploma

Education record