Kyle Eng Email & Phone Number

New York, New York, US

Pfizer Digital

New York, NY, US

Wealth Management Operations - Escheatment / Abandoned Property

New York, NY, US

New York, NY, US

New York, New York, US

• Oversee New York Life’s Community Impact Grants program, providing over $800,000 in grants to local non-profits annually.
• Provide day-to-day support for two of the Foundation’s grant programs (Community Impact Grants, Grief-Sensitive Schools Initiative).
• Manage the New York Life Foundation’s short- and long-term communication strategies.
• Create and execute engaging content for internal and external communications.
• Help to manage and update internal channels (Intranet, e-mailing, internal social networks) leveraging HTML and other web-based tools.
• Provide customer support by answering the Foundation’s hotline, and monitoring email inquiries.

New York, New York, US

• IT Project Manager
• Act as project manager on a variety of technical projects (Application Upgrades, Server Migrations).
• Develop and maintain detailed project schedules using Microsoft Project.
• Ensure that the project outcomes meet the deliverable deadlines and the required standard of quality.
• Monitor project deliverables and timelines, notify management when issues arise and take corrective actions, as needed.
• Create and maintain project documentation, including meeting minutes, project status reports and project financial reports.

New York, New York, US

• Provided Tier 1 and 2 support for all Major League Baseball employees.
• Documented, managed and assigned service desk requests using the Footprints ticketing system.
• Prioritized incoming tickets to maximize support efficiency.
• Upgraded, repaired and replaced all MLB computers and printers.
• Managed all Major League Baseball user accounts on Active Directory.
• Desktop support through remote access using VNC Viewer.

New York, NY, US

• Trained new faculty on various programs and applications such as Microsoft Office Suite, E-Portfolio and Blackboard.
• Diagnosed and resolved all technical issues for faculty and students.
• Maintained and updated all of the Dyson computer data files through Microsoft SharePoint.
• Responsible for maintaining and updating Pace University’s iPad blog.
• Coordinated video conference for Pace University faculties.

New York, NY, US

• Responsible for logging in and out of various electronic devices such as laptops, cameras and scanners.
• Resolved all wireless and printing issues for students.
• Managed and scheduled all appointments for student conference rooms.
• Updated, cloned and backed up all library computers.

Toronto, ON, CA

• Monitored both the hardware and software of the systems in the data centers using programs such as IBM Tivoli Manager and IBM Endpoint Manager.
• Assessed project issues and identified solutions to meet productivity, quality and customer goals.
• Planned the Management System SharePoint site including creating document libraries, lists, and web part content using programs such as Microsoft Visio.
• Coordinated weekly training sessions and prepare training documents for group engineers

New York, US

• Provided computer help desk support and technical training on hardware/software to end users.
• Documented daily statistics of the help desk tickets/resolutions and following up with our end users.
• Completed major IT projects including inventory, cloning, print servers, and the migration of Windows XP operating systems to Windows 7.

New York, NY, US

• Provided public desk assistance; ensuring patron’s inquiry and requests were fulfilled.
• Assisted new patrons with their registration through Innovated Millennium database.
• Responsible for the maintenance and up keeping of the library’s book inventory.