Kyle Engelbrecht Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas Metropolitan Area

Lead training and operations for Pilates studio franchise owners nationwide.

Austin, Texas Area

Strategic advisor to small and medium sized businesses on customer management system design, customization, and implementation

Bedford, Texas

Executive team leader overseeing business operations--including finance, human resources and customer-facing functions in the relocation industryCustomer service operations: - Managed daily operations for call center and moving labor departments. Supervised call center staff and managers, ensuring timely resolution of complex customer service issues- Oversaw senior managers across departments to ensure service quality and efficiency; in four years, quadrupled size of call center team, leading to a five-fold increase in revenue Talent development and management: - Supervised all staff on-boarding and training, including designing and implementing handbooks and training protocols- Developed and implemented employee motivation and retention strategies, including evaluation, compensation and bonus structures – leading to significantly reduced staff turnover - Wrote and rolled out new company mission, vision, and values program to improve organizational focus and goal achievementVendor and contractor management: - Responsible for oversight of nationwide network of 650 vendors and contractors - Ensured excellence in service provision by developing vendor quality assurance programs – raising vendor performance by 10% over past year Financial reporting and analysis: - Oversaw sales/revenue goals, staff/vendor costs, expense reports, deliverables, and labor trackers- Developed programs to reduce collections and customer service credits by 15% Business systems development: - Assessed and led development of efficient business systems and infrastructure - Led re-design of company ICT system resulting in increased efficiencies and enhanced usability for call center agents – resulting in reductions in payroll costs

Hurst, Texas

Managed retail operations at three ($1M+ annual revenue) Pier 1 stores in the Dallas/Fort Worth Metro Area. Merchandising and sales - Designed and executed creative visual merchandising, product presentation and promotional strategies, leading to annual sales growth at three separate stores- Placed three times in top 20 out of over 1,000 nationwide stores for monthly sales growthTeam management and supervision- Supervised and coordinated development of employees by implementing training materials, creating incentive structures, and coaching assistant managers. - Twice received Captain’s Award for most improved store performance