• Strong organizational skills, and ability to handle multiple projects at one time successfully. • Provide specific written scope of work to crewmembers, and provide accurate estimates to customers to fulfill the company guarantee the work is done correctly on all jobs.• Problem solving, and decision making skills in a pressure filled environment, as well as working a demanding on call schedule, while driving 300+ miles a week.• Maintained a 70%+ close ratio while keeping communication and customer service as a priority.• Built trust and rapport with customers in a short period of time in a stressful situation.

Generate awareness of Blackhawks brand and distribute information on promotion and events Attend official Blackhawks eventsAdd value to the event by engaging participants Assist in event operations including: event site build up/tear down, transportationRun contests and award prizes

- Over 140K in booked revenue.• Build and sustain relationships with business owners - Engage in solutions selling through customized demos with clients- Increase client exposure with targeted online advertising• Exemplify leadership skills through organization of team meetings and events• Effectively track opportunities and key metrics leveraging Salesforce CRM

Assisted with overall direction, coordination and supervision of member services department. Exemplified the highest quality customer serviceAccount maintenance through extensive daily phone calls and direct customer contact with a goal to engage members in club activities and use club products as well as to continue and/or upgrade memberships. Part of an effort to engage 10,000 members both on the phone and in person. Also responsible for member contact for retention and satisfaction.Responsible for regular presentations of programs and incentives to team members as well as members while representing the club in a professional and energetic manner.

• Experience managing inventory and coordination of orders and deliveries, with ability to prioritize conflicting demands• Ability to create rapport quickly and maintain positive business relationships with clients and staff, demonstrating dedication to a high standard of customer service• Knowledge of various computer programs and technologies to intermediate level including Microsoft Word/Excel

• Conducted site sales to display new products and meet/greet public.• Introduction of new products and services provided.• Fast paced holiday sale requiring extensive customer interaction as well as order picking and delivery.

• Project management to include product delivery and logistics• Varied duties to include training new employees, and coordination of multiple assignments.