- Deep-dive into customer’s requirements along with the various stakeholders of the Customer’s team - Prepare and lead the Implementation Kick-off meeting- Drive the Implementation process and proactively identify potential issues during the onboarding phase- Share Implementation weekly status reports with the customers and management - Raise JIRA tickets for bug fixes and feature requests from the customers

- Develop minimally viable project plans with milestones (i.e. iterative deliveries) to ensure scope, business value, stakeholders, cost, estimated timelines, risks and constraints are understood by delivery team- Ensure delivery status, issues, trends, achievements, risks and action plans are documented and transmitted transparently and without bias- Facilitate the identification of areas of risk and develop appropriate mitigation strategies and escalation paths as appropriate- Contributes to design and implementation of enterprise Agile methodology, SAFe or equivalent SDLC across the organization to coordinate dependencies and collaborate with other teams- Proactively respond to team level impediments and clear the path for effective delivery of value to customers; escalates when appropriate

- Primary Contact during program implementation- MaritzCX Product/Solution Technical Expert- Solution specification owner- Oversee the project plans and budgets for project- Ensure design can be fulfilled with MaritzCX core products- Ensure customer requests remain within scope of the SOW- Own timelines of customer solution and deliveries- Own coordination between partner customer solutions services work and internal fulfillment teams- Developing and managing project plan, tasks, timelines, milestones and deadlines- Coordinating work with functional area leaders and monitoring and reporting on project status and issues- Coordinating and responding to client issues

- Collaborated with stakeholders to analyze the systems of production to standardize processes and procedures and improve the overall client experience- Discovered $18 million in possible new revenue for the organization- Helped create new internal documentation for all employees

- Work with Sales to ensure the creation of proposals.- Create Statements of Work with Sales and Legal.- Gather information needed for successful account and product implementation.- Develop on-boarding project plans and implementation process.- Manage the on-boarding of new enterprise customers

- Improving online presence and patient acquisition for enterprise practice groups.- Developing and implementing social media and patient review strategies at scale.- Creating behavior-driven coaching protocols to drive adoption.

- Increased revenue by driving successful project outcomes from inception to completion.- Compressed time to revenue by streamlining onboarding processes and procedures.- Improved project management team productivity through coaching and team leadership.

- Worked with the department vice president to create/improve processes, policies and productivity.- Trained new hires and project management staff on company products and services.- Monitored team performance and provided support where needed.- Project Managed on-boarding of multiple accounts at once.

- Implemented the company's largest account.- Delivered tailored solutions for each customer.- Redesigned workflows to streamline the client onboarding process.

- Designed the customer journey process for the service account management team.- Managed 90+ accounts, totaling 10% of company revenue. - Maintained existing client relationship while fulfilling new orders. - Organized and maintained trouble tickets while resolving client issues.- Trained 4 new hires.