● Run all aspects of replacing and updating several thousand iPad Poll Pad units for the state of GA for General Electionof 2022● Assisted in logistical operations, driving to multiple counties to deliver and pickup units across GA.● Efficiently charge, test Poll Pad software, pair with printers, lift/move tons of equipment within time constraints forelections

• Broke down laptop parts for resale• Soldered broken laptop parts● Used SOS inventory management software and Dymo Labelmaker to label and package parts● Lead and facilitated ‘Wellness Wednesday’ team meetings

-Utilize Dominion software and hardware (EMS Democracy Suite, EED Election Event Designer, Adjudication, ICC Scanner, iPad/Android tablets) to tabulate voting and get election data to GA Secretary of State-Travel to voting precincts for poll workers to troubleshoot election day onsite hardware-Create and prepare accurate reporting in a timely manner for local officials using the election server-Prepare for election day by performing Logic and Accuracy testing on all tablets/voting equipment-Assist Elections Office where needed to make sure election process runs smoothly

• Project manager for ACVB responsible for successfully changing the Bureau’s CRM platform from EBMS (Ungerboeck) to web-based Simpleview CRM (go-live launch date of July 2016)• Manage ticketing system to facilitate ongoing changes/customizations to fit needs of ACVB staff• Email and phone support for entire organization relating to CRM issues• Educate entire staff on functions of CRM relating to their respective roles/onboard training for new staff• Assist with IT initiatives, troubleshoot printers/servers/tablets/board rooms etc.

• Assist customers via online chat/phone support• Create incident reports through company CRM system• Become knowledgeable of troubleshooting Philips products

• Handle calls and manage tech support issues for organization• Held regular meetings to teach sales team as well as new support hires about the new features and train them on the system• Tested and reported bugs of new updates and features for the website (Agency Matrix version 1.4-1.8) by working directly with programmers• Collaborate on various other issues including backups, conversions, new features, certifications etc.• Ample customer service experience working directly with customers everyday

GentCraft is about the art & science of men's style. Our advice engine crafts personalized product recommendations for each guy and helps him discover independent designers based on his signature style.• Assisted in the development and research for a mobile application for Men’s fashion• Attended ATDC (Advanced Technology Development Center) meetings and networked with Atlanta’s finest rising entrepreneurs• Held conversational interviews for feasibility of project

• Collected company data of inventory to organize into accessible database • Switched from Wayne Reeves software to Deskmanager software for the entire company.• Handled all IT issues for the office

Served as a marketing representative, handing out flyers/coupons/advertisements.

Gained customer service experienceHandled transactions Prepared food for customers