Kyle Farach Email & Phone Number

• Run all aspects of replacing and updating several thousand iPad Poll Pad units for the state of GA for General Electionof 2022
• Assisted in logistical operations, driving to multiple counties to deliver and pickup units across GA.
• Efficiently charge, test Poll Pad software, pair with printers, lift/move tons of equipment within time constraints forelections

Atlanta, Georgia, United States

• Broke down laptop parts for resale
• Soldered broken laptop parts
• Used SOS inventory management software and Dymo Labelmaker to label and package parts
• Lead and facilitated ‘Wellness Wednesday’ team meetings

Atlanta, Georgia, United States

-Utilize Dominion software and hardware (EMS Democracy Suite, EED Election Event Designer, Adjudication, ICC Scanner, iPad/Android tablets) to tabulate voting and get election data to GA Secretary of State-Travel to voting precincts for poll workers to troubleshoot election day onsite hardware-Create and prepare accurate reporting in a timely manner for.

Downtown Atlanta

• Project manager for ACVB responsible for successfully changing the Bureau’s CRM platform from EBMS (Ungerboeck) to web-based Simpleview CRM (go-live launch date of July 2016)
• Manage ticketing system to facilitate ongoing changes/customizations to fit needs of ACVB staff
• Email and phone support for entire organization relating to CRM issues
• Educate entire staff on functions of CRM relating to their respective roles/onboard training for new staff
• Assist with IT initiatives, troubleshoot printers/servers/tablets/board rooms etc.

Lawrenceville, Georgia

• Assist customers via online chat/phone support
• Create incident reports through company CRM system
• Become knowledgeable of troubleshooting Philips products

John's Creek

• Handle calls and manage tech support issues for organization
• Held regular meetings to teach sales team as well as new support hires about the new features and train them on the system
• Tested and reported bugs of new updates and features for the website (Agency Matrix version 1.4-1.8) by working directly with programmers
• Collaborate on various other issues including backups, conversions, new features, certifications etc.
• Ample customer service experience working directly with customers everyday

United States

• GentCraft is about the art & science of men's style. Our advice engine crafts personalized product recommendations for each guy and helps him discover independent designers based on his signature style.
• Assisted in the development and research for a mobile application for Men’s fashion
• Attended ATDC (Advanced Technology Development Center) meetings and networked with Atlanta’s finest rising entrepreneurs
• Held conversational interviews for feasibility of project

Lawrenceville, Georgia

• Collected company data of inventory to organize into accessible database
• Switched from Wayne Reeves software to Deskmanager software for the entire company.
• Handled all IT issues for the office

United States

Served as a marketing representative, handing out flyers/coupons/advertisements.

Weston, Florida

Gained customer service experienceHandled transactions Prepared food for customers

Bachelor Of Science, Business Management

Activities and Societies: Center for Intensive English Studies, Collegiate Entrepreneurs' Organization

Associate'S Degree, Veterinary/Animal Health Technology/Technician And Veterinary Assistant