AeroLeads people directory · profile
Kyle F. Email & Phone Number
Implementation Engineer
at
Lumos
1 work email found
@intercom.io
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Implementation Engineer
Location
Chicago, Illinois, United States
Company size
Who is Kyle F.? Overview
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Quick answer
Kyle F. is listed as Implementation Engineer at Lumos, a with 165 employees, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at intercom.io and a matched LinkedIn profile for Kyle F..
Kyle F. previously worked as Support Engineer at Lumos and Senior Technical Support Engineer at Intercom. Kyle F. holds Computer Software Engineering from Flatiron School.
Company email context
Email format at Lumos
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*@intercom.io
68% confidence
AeroLeads found 1 current-domain work email signal for Kyle F.. Compare company email patterns before reaching out.
Profile bio
About Kyle F.
Results-driven support engineer with a strong technical background; committed to delivering exceptional customer experiences. Proficient in programming, adept at troubleshooting, with a knack for articulating concepts clearly and concisely.
Listed skills include Music, Music Production, Music Industry, Songwriting, and 13 others.
Current workplace
Kyle F.'s current company
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Lumos
10 roles · 15 years
Kyle F. work experience
A career timeline built from the work history available for this profile.
Support Engineer
Senior Technical Support Engineer
Current➢ Employ a white-glove, hands-on approach to manage SaaS escalations for sales-led customers, ensuring swift resolutions within defined SLAs and maintaining open communication with stakeholders throughout the process.➢ Team Lead for CS Engineering Team, which builds admin tools (Ruby) used by global CS team to aid in troubleshooting complex customer problems.➢ Created and led hour-long training sessions for global CS teammates to enhance their technical skills and increase efficiency in troubleshooting Workflow product related issues.➢ Serve as Tech Lead for CS Incident Management Team to assist engineers in resolving critical P1 disruptions.
Apr 2024 - Present
Technical Support Engineer
➢ Provide effective Tier 3 SaaS support to ensure customer satisfaction for 20,000+ global organizations, including Atlassian, Open AI, Amazon, Wolt, Crypto.com, Amplitude.➢ Troubleshoot Intercom installations for web and native mobile SDKs, as well as data connections to other CRMs (Salesforce, Hubspot, Stripe, Jira) to ensure seamless integration with customer environments.➢ Perform in-depth investigations of REST API and webhook performance issues, utilizing advanced tools like Honeycomb, Kibana, Postman to gain insights and effectively diagnose and address the root causes.➢ Engage in cross-functional collaboration with product teams and R&D to effectively address a wide range of issues, along with creating and monitoring Github issues.➢ Continuously update customer-facing help center articles, developer documentation, and internal knowledge base resources to provide relevant information for users, AI bots, and teammates.➢ Responsible for coding, maintaining, and updating an internal Ruby on Rails application utilized by Intercom’s global CS team to track important customer milestones and improve customer stickiness.➢ Review third-party App Store submissions to ensure high-quality standards are met and provide guidance on areas for improvement, including proper use of OAuth 2.0 to access customer data.
Sep 2021 - Apr 2024
Full Stack Engineer
Volunteer at nonprofit Civic Tech organization that builds websites pro bono for nonprofits in Chicago-Translate designs from Figma to "pixel-perfect" CSS/SASS, HTML, JavaScript-Create React components from Miro mockups, build APIs with Ruby on Rails -Collaborate with a team of 10 developers and designers; tasks assigned via tickets-Submit PRs to GitHub project repo that undergo code and design review
Apr 2021 - Dec 2021
Production Manager
-Collaborate with nationally recognized artists, agents, and talent buyers to produce live events-Manage, schedule, and supervise a team of 15+ production employees-Optimize and maintain the performance of in-house audio, lighting, video equipment
Mar 2019 - Aug 2021
Full Stack Software Engineering Immersive
Immersive Full Stack Software Development program:-Frontend: HTML, CSS, JavaScript, React, Redux-Backend: Ruby, Ruby on Rails, SQL, ORM, MVC Patterns, PostgreSQL
2020 - 2021
~1 yr
Audio Engineer
The Hideout, Empty Bottle, Saturn Birmingam, Bottletree
-Mixed live audio at some of the most respected independent music venues in the US for over 2000 bands including Alabama Shakes, St. Vincent, Grimes, Kurt Vile, Beach House
Jan 2009 - Feb 2019
Touring Sound Engineer
Man Or Astroman
-Toured the US running live sound for Man or Astroman at music venues and festivals
Jan 2014 - May 2018
Owner / Operator
Otherbandsstuff.Com
Documented musical equipment used by nationally touring musicians. You can still access the site here: https://otherbandsstuff.tumblr.com/
2012 - 2015
~3 yrs
2 education records
Kyle F. education
Computer Software Engineering
Flatiron School
Bachelor Of Arts (Ba), Music Technology, Marketing
University Of Alabama At Birmingham
FAQ
Frequently asked questions about Kyle F.
Quick answers generated from the profile data available on this page.
What company does Kyle F. work for?
Kyle F. works for Lumos.
What is Kyle F.'s role at Lumos?
Kyle F. is listed as Implementation Engineer at Lumos.
What is Kyle F.'s email address?
AeroLeads has found 1 work email signal at @intercom.io for Kyle F. at Lumos.
Where is Kyle F. based?
Kyle F. is based in Chicago, Illinois, United States while working with Lumos.
What companies has Kyle F. worked for?
Kyle F. has worked for Lumos, Intercom, Code For Chicago, Sleeping Village, and Flatiron School.
How can I contact Kyle F.?
You can use AeroLeads to view verified contact signals for Kyle F. at Lumos, including work email, phone, and LinkedIn data when available.
What schools did Kyle F. attend?
Kyle F. holds Computer Software Engineering from Flatiron School.
What skills is Kyle F. known for?
Kyle F. is listed with skills including Music, Music Production, Music Industry, Songwriting, Composition, Recording, Social Media, and Entertainment.
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