Kyle Fenster Email and Phone Number

Community Treasures is a small business that provides local products and ships worldwide. Theprimary focus is delivering excellent customer service and maintaining high quality inventory at reasonable prices.

Inside SalesMarketingOperationsAccount DevelopmentAsset Brokerage/ManagementNew Business Development

Oversee programs of $4 million in revenue yearlyManage 5-10 associates in 2-3 departmentsParticipate in process improvementDirect workflow to adapt to all upcoming and immediate projectsPartner with IT to improve web based management system functionalityCollaborate with transportation division to ensure timely deliveryCreate and educate staff on standard operating proceduresProactively work with supervisors and staff to hold the highest level of accountability & maintaining a safe/productive work environmentCoach/mentor staff to increase big picture mindset and performanceReview and approve time cardsPerform staff reviews on yearly basisTravel offsite to provide training on handling specific materials/equipment, setup of new warehouse layout and procedural trainingMain point of contact for clientsInventory managementSupply management

Oversaw program of $1.2 million in revenue yearlyManaged 35-40 associates & 5 supervisors in 2-3 departmentsParticipated in kaizen process improvementDirected workflow to adapt to all upcoming and immediate projectsPartnered with IT to improve web based management system functionalityCreated and educated supervisors on standard operating proceduresProactively worked with supervisors and staff to hold the highest level of accountability & maintaining a safe/productive work environmentCoached/mentored staff to increase big picture mindset and performanceReviewed and approved all time cardsPerformed staff reviews on yearly basisConstantly evaluated staff to adapt specific training, coaching and provide continual feedback

Main point of contact for all warehouse needs and any afternoon/after hours needsManaged two departments with 20 associatesOperated both departments at 99.9% accuracy and qualityIn charge of all special projectsCentralized ordering supplies for entire warehouseLed daily meetingsOversaw time cards

Communicated with high volume of emails/calls dailyManaged inventory via daily cycle counts, customer requests & tracked daily for patternsManifested bill of ladings, physical & virtual verification of outbound shipmentsMajor participant with reforming program to get shipping/receiving/inventory to over 99%

Supervise 15-20 associates in enhancing customer store experience and lead store financial operations, including point-of-sale and refund operations, auditing registers, opening and closing registers, handling large amounts of cash, and promoting credit program and sales techniques. Adapt to high paced demands and business needs, relay information and feedback to associates, interview potential employees, train new employees, and responsible for overall integrity of team members.

Oversaw operations to ensure the store exceeded customer expectations for a great shopping experience. Ensured produce was filtered and refreshed, confirmed store was clean and organized, detailed feature pallets and end caps (end of aisles), sorted returns by department, monitored associates’ progress and morale, and assisted as needed.

Prepared 20-50 repair quotes daily and relayed to customers following planned maintenance service visits. Collaborated with Field Service Technicians and Parts Department to gather information on required service and parts, and communicated orders to supervisor for work scheduling and billing purposes.- Demonstrated ability to quickly learn new skills and adapt to new concepts and procedures.- Recognized by leaders and peers for consistently performing above expectations.

Received a high volume of phone inquiries from customers (commercial dealers for diesel engines and generators), managed parts invoices and purchase orders, processed warranty claims, and performed daily inventory counts. Trained new hires and ordered office supplies and tools for new employees.- Built a reputation as the “go-to guy” for questions, guidance, or help with technical issues.- Created a more efficient and economical filing method by converting the paper filing system to an electronic system for all inventory, will-call, and invoice-related paperwork.

Managed a high volume of shipments and deliveries in a fast paced environment. Interacted with customers and Parts Department on a daily basis, prepared shipments, oversaw will-call counter, operated forklifts, and maintained an organized work space.- Recognized for excellence in customer service and time management.- Key contributor in the creation and implementation of a new freight program, resulting in significant costsavings and increased efficiency in shipping methods.