Kyle Flynt Email & Phone Number

Provided responsive service to reported problems, including account access, API integrations and log analysis.Took end-to-end ownership of reported problems, troubleshooting, identification of root cause, and issue resolution.Worked closely with Engineering, Infrastructure, and Data Science teams to resolve customer issues that require further escalation.Leveraged logs and monitoring tools to troubleshoot as well as proactively identified problems.Served as customer advocate and coordinated customer communication during critical incidentsCommunicated status updates to customers via phone and/or email within the required Service Level Agreements

Provided customer support via tickets, chats, and phone systems for CDN, WAF, ObjectStorage, Compute, DNS, and Networking with an average 5 star chat rating.Assisted CDN Customers with configuring and troubleshooting cache policies and providedvalidation procedures to monitor improvement, such as looking over response headers toget a better idea on how the requests were being made.Assisted WAF customers with configuring custom security polices and troubleshootingpolicy triggers to minimize false positives.Provided customers with access instructions and assistance with configuring and providingcontent to object storage buckets, and CDN caching for said content.Provided customers with instructions for utilizing the StackPath authoritative DNS serversfor their domain configuration.Assisted customers with creating and accessing virtual machines and containers on theStackPath Edge Compute platform.Communicated highly technical concepts to customers in an end-user friendly manner andprovided easily understandable support and resources over chat and email.Provided Restful API Endpoints to end-users in order to make calls to StackPath servers,and went over returned JSON. As well as how to make updates to their configurations withadditional StackPath API Endpoints.Worked with other support teams to ensure customer issues were routed to the correcttechnicians and escalated tickets as needed.Created technical documentation for the StackPath knowledge base.

Addison, Texas, United States

Created fully custom websites for SAGE business customers, including gathering detailedcompany information, designing website elements in Photoshop, assisting customers withselecting content, and coding custom pages. Assisted customers with maintaining websitesby pushing new content and publishing website changes as needed.Educated SAGE customers on website best practices through one-to-one conversationsand virtual training sessions and provided guidance and advice on alternative optionswhere necessary.Managed a book of website clients ranging from small businesses to large multi-statedistributorships and multinational suppliers.Worked closely with the sales teams to identify quality leads for website services and toensure complete customer satisfaction.