Kyle Morrison Email & Phone Number

St Louis, Missouri, United States

Esri’s GIS Mapping Software, Location Intelligence & Spatial Analytics are the most powerful mapping & spatial analytics technology available. Esri empowers leaders with innovative tools to help create sustainable prosperity. Esri's customers drive digital transformation by embracing the power of location.

St Louis, Missouri, United States

• Drive the value of Lumen solutions, matching product features to communicate, escalate, and drive mitigation plans to handle customer concerns. Partner with sales, delivery & support to ensure successful deployment of.
• Design and support Telecom infrastructure: Fiber, Cloud, 5G, IP-VPN, HSI, SD-WAN, DSL, WiFi, POTS, Voice.
• Integrate Telecom solutions and platforms: Adaptive Network Services, Data Bundles, Converged Services, Cloud Connections, Fiber Networks, SaaS, etc.
• Introduce and implement Connect Security Services: (WAF) Web Application Firewall, (DDoS) Distributed Denial of Service, and (ANS) Adaptive Network Security.
• Design initiatives and coordinate multiple projects and timelines, ensuring program goals are reached.
• Define project scope, resources, and objectives driving new feature development through every stage of the product lifecycle.

Greater St. Louis Area

• Developed account relationships, managed revenue, determined pricing, assisted with strategic selection of products, offered value add services, and negotiated contracts and release. Managed business-to-business sales.
• Created and implemented strategic plans, migrating 500+ existing clients to new improved platforms.
• Stress tested newly acquired or upgraded software products and processes to find gaps, lapses and broken data; worked with development team to ensure product meets customer needs with expected behavior.
• Performed timely and accurate retention forecasts and activity reports for management, accurately gauging revenue stream and implemented operational improvements to streamline process and data.
• Coordinated and delegated cross-project initiatives, designed retention and new sales campaigns and programs, raising client satisfaction, product usage and ensuring contract renewal.
• Prepared individual account plans on over 100 companies, across multiple industries, customized for revenue growth, cost effectiveness and to maintain an excellent customer experience.

Greater St. Louis Area

• Account Management team member working in a group coverage model and fast-paced environment.
• Developed account relationships, managed revenue, determined pricing, assisted with strategic selection of products, offered value add services and negotiated contracts and release.
• Drove product sales, identified and coordinated cross-sell and upsell opportunities and effectively handled the end-to-end sales process.
• Provided timely and accurate retention forecasts and activity reports to management.
• Prepared individual account plans to ensure an excellent client experience and customer retention.
• Drove programs to ensure existing client satisfaction, product usage and contract renewal.

Greater St. Louis Area

• Account Management with a focus on our Buyside Hedge Fund clients.
• Developed account relationships, managed revenue, determined pricing, assisted with strategic selection of products, offered value add services and negotiated contracts and release.
• Drove product sales, identified and coordinated cross-sell and upsell opportunities and effectively handled the end-to-end sales process.
• Provided timely and accurate retention forecasts and activity reports to management.
• Prepared individual account plans to ensure an excellent client experience and customer retention.
• Drove programs to ensure existing client satisfaction, product usage and contract renewal.

Greater St. Louis Area

• Delivered support, product training and new user onboarding on full suite of Financial Banking, Risk, and Research products. Engaged accounts to drive usage, build relationships, and identify opportunities for growth.
• Built league tables and custom data analytics using sophisticated financial screening tools, layered with multiple Boolean operators, keywords, and other client specific criteria.
• Analyzed and evaluated program and revenue risks, and produced detailed reports for management.
• Reported product feedback to account managers, system developers, and campaign stakeholders, to drive client retention through the formulation of action plans to better improve the service.
• Designed and delivered 15 eLearning classes and 30+ WebEx training courses to clients each month.
• Mentored internal associates by developing training plans and providing guidance on products and processes.

Greater St. Louis Area

• Supervised a team of high performing agents, promoted product enhancements, generated sales opportunities, and supported client retention initiatives.
• Devised and implemented campaigns to raise awareness of new and existing financial services and identified trends in markets, increasing client usage, product knowledge, and customer satisfaction.
• Generated customer feedback reports for management which improved products, increased revenue opportunities, and developed new strategies for better serving clients.
• Managed difficult client issues, championing resolution to maintain customer satisfaction and retention.
• Promoted team capabilities to core internal stakeholders for future campaign involvement and created new strategies for measuring success on campaign commitments and to exceed project expectations.
• Provided coaching and guidance for quality assurance through call analysis and side-by-side observations.

• Municipal Bond Trader
• Facilitated all phases of the trading process for Fixed Income securities, from inception to completion.
• Provided fast and accurate Fixed Income product and trade support to field brokers.
• Responded to sales force inquiries and pricing requests by bidding multiple Fixed Income products.
• Answered technical and fundamental questions regarding brokerage operations.
• Reviewed, approved and executed buy/sell orders according to industry and firm guidelines.

Bachelor Of Arts - Ba, Business Administration And Management, General, 3.0

Activities and Societies: Phi Delta Theta Fraternity, President's Scholarship

Education record

Activities and Societies: Varsity Soccer