Kyle Luck Email & Phone Number

Remote

Generated 10MM+ in net revenue by defining the strategic direction of the client success department and designing and developing highly effective account management tactics for end-to-end live event ticketing solution clients.Developed a streamlined approach to translating client insights into actionable product roadmap prioritization strategies to address client feedback, including delays in inventory and the need for on-demand reporting and analytics, enhance overall satisfaction and engagement, and increase retention by 10%.Increased YoY revenue by 15% by crafting go-to-market and optimization strategies for music festivals and conventions, such as Coachella and NY Comic Con, to direct demand traffic and expand the customer funnel.

San Francisco Bay Area

Cultivated and maintained post-sales relationships with 20+ venue and festival clients by launching data-driven business reviews and yield management reporting to upsell products, increase customer retention by 10%, and drive sustainable annual business growth.Conducted market research to identify opportunities to upsell/cross-sell products and improve client satisfaction. Served as the primary liaison for new product launches, including the launch of Lyte’s Beta & Alpha offerings, by facilitating cross-team collaboration and allocating internal resources through meticulous scheduling and planning.

San Francisco, California, United States

San Francisco Bay Area

Performed daily updates of sensitive employee compliance information from all 4000 employees across Sony’s US Playstation division on a daily basis using Excel and Workday HRIS. Prepared quarterly compliance reports for the legal team on behalf of all HR Business Partners.

San Francisco, California, United States

1248 9Th Ave

Increased revenue growth by 5% YoY by lowering COGS and performing in-depth data analysis from prior years to prevent overbuying on styles of custom handprinted garments less popular with customers.Enhanced management efficiency for both internal and wholesale inventories by formulating and executing processes to break out product material requirements and inform ordering strategies using Excel pivot tables.Reduced product turnaround time by 1 week by optimizing restocking, printing, and shipment windows.