Kyle is a dedicated professional with a proven background in designing and enhancing the customer experience. He is poised to tackle any operational environment due to a successful track record in marketing program implementation, call center management, relationship management, ecommerce system implementation, customer loyalty, sustainable cost reduction, performance management, reporting, staffing and all other aspects of organizational operations. This expertise provides him a unique view to innovate upon. Kyle is a thought leader and prides himself on finding creative solutions, driving initiatives with integrity, and delivering quality results. Specialties: Customer experience management, eCommerce, WebSphere Commerce Server, Product management, Telesales, Vendor management, User acceptance testing, Supply chain management, SAP, Direct to consumer marketing and ordering, Contact center operations, Data analytics, People management, Process definition and improvement/optimization, Business requirements gathering and documentation, Training, System defect management, Customer service, Finance, Reporting, Distribution/Logistics, Telecommunications, Operations, Budgeting, Communication, Leadership