Kyle Frey Email and Phone Number
Washington, DC, US
Kyle Frey's Location
Washington, District of Columbia, United States, United States
Kyle Frey's Contact Details
Kyle Frey work email
- Valid
- Valid
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Kyle Frey personal email
n/a
Kyle Frey phone numbers
About Kyle Frey
University of Florida Graduate with a strong background in the art of People. Hospitality fixated with wide ranged credentials from family owned beach resorts to upscale downtown convention hotels. Currently concentrated on the operations side with a passion for analytics.
Kyle Frey's Current Company Details
Lyle Washington Dc
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Assistant Director of Rooms
Washington, DC, US
- Website:
- lyledc.com
- Employees:
- 18
Kyle Frey Work Experience Details
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Assistant Director Of RoomsLyle Washington DcWashington, Dc, Us
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Executive HousekeeperLyle Washington Dc Aug 2022 - PresentWashington, District Of Columbia, United States
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Assisant Front Office ManagerHyatt Regency Dallas Jan 2021 - Aug 2022Dallas, Texas, United States• Transitioned and helped grow a staff of 9 to a team of 20+ as business is starting to return • On track to hit all 3 of our Hotel's goals for second half of the year vs only hitting 1/3 in the first half • 'Helpfulness of staff' metric remained unchanged for the year at 93.3 even with the introduction of 7 brand new hospitality hires.• Managed a team that saw an average increase from 334 surveys received in Q1 to 724 surveys received in Q4 -
Assistant Executive HousekeeperHyatt Regency Dallas Jan 2019 - Dec 2020Dallas/Fort Worth Area• Produced a 33% increase in HRD’s individual Guest Room score through a selected deep clean team • Showcased a 17% hotel-wide increase in Guest Room Score using a culture of care and individual reinforcement• Enhanced HRD’s Working order score 23% through an Engineering partnership and department wide instructions• Oversaw schedule management and payroll expenses for the entire Housekeeping department of 50+ employees
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Corporate Management TraineeHyatt Regency Dallas Jun 2018 - Jan 2019Dallas/Fort Worth Area• Assisted at Hyatt Regency Chicago during a labor strike and helped oversee multiple teams of outside labor • Rotated through all departments to build connections and gain deeper understanding of the bigger operation• Focused primarily in Housekeeping and developed relations with tenured housekeepers to help guide and coach• Developed an organizational project to help keep track of coaching and training opportunities with Housekeeping
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Front Office SupervisorHyatt Regency Atlanta Sep 2017 - Jun 2018Greater Atlanta Area- Designed and led an initiative to increase Front Office Upsells to reach a corporate goal of $35,000/M- Responsible for leading a team of 10+ Front Office Hosts and enhancing their customer service and Opera skills - Assisted in pre-shifting hosts on daily expectations of their shifts- Knowledgeable in basic House-keeping operations and able to provide support when needed- Defused guest situations from further escalation and turned opportunities into positive outcomes -
Rooms Control LeadHyatt Regency Atlanta May 2016 - Aug 2017Greater Atlanta Area- Responsible for all making sure all VIPs expectations are met throughout stay, starting with Room types and hotel preferences. - Resolve Room discrepancies to assist with Rooms Management for housekeeping- Follow up on previous day trace requests to ensure any outstanding room moves/guest requests are met- Responsible for analyzing transaction and booking patterns for detecting fraudulent activity - Review reports for following day for our limited rooms type to protect reservations- Analyze Future reservations with routing to avoid potential pitfalls- Process Credit Card Authorization forms for future and present guests to assist with correct payment for reservations- Remain in constant communication with Housekeeping, Food & Beverage, Operations team, in order to determine the hotel's direction for the day- Liaison for all airline partnerships (American, United, Delta, etc...) to manage crew accommodations
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Front Office AgentHyatt Regency Atlanta Apr 2015 - May 2016Greater Atlanta Area- Maintain NPS scores resulting from guest satisfaction surveys received upon check-in & check-out'- Well informed about various business groups in house and their differing clientele and agendas- Responsive to guest concerns and quick implementation for corrective action - Knowledgeable of OPERA pms system used to assist guests in a variety of different aspects- Discovered posting error a in group profile resulting in a recovery of $25,000+
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Valet/BellmanSanibel Harbour Resort & Spa Sep 2014 - Apr 2015Fort Myers, Florida AreaResponsible for managing proper guest flow on the main valet driveEstablish Initial and final points of contacts for guests in order to gain and retain lasting relationshipsCross trained in Security to help develop basic understanding of Housekeeping, Housemen, In-room Dining, Engineering departments -
Food And Beverage InternHyatt Regency Dallas May 2014 - Aug 2014Dallas/Fort Worth AreaAttend weekly meetings hosted by various department managers in order to develop a deeper understanding of the inter-workings of hotel operations Knowledgeable about the property's F&B operations and able to provide recommendations that will adequately suit guests' needsProvide excellent guest service that complies with company standards, while simultaneously increasing the industry standards Focus on brand management in order to improve local Net Promoter Scores (NPS)
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Cart Attendent TrainerTarget Jun 2008 - May 2014Fort Myers, Florida AreaResponsible for training new employees in their position as cart attendantProvided a leadership model through encouragement for employees to comfortably ask questions and learn from -
Guest Service/ Sales Floor/ Cashier/ ElectronicsTarget Jun 2008 - May 2012Fort Myers, Florida AreaResponsible for relating to upset/questioning customers about issues regarding policies or merchandise return requestsHandled the proper sale and item location for customers throughout the sales floorEffectively conveyed knowledge about new trending technologies to inquisitive customers
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Hospitality InternNaples Beach Hotel & Golf Club May 2013 - Aug 2013Naples, Florida AreaWorking at various departments throughout the resort to experience first hand how each department functions in order to gain a better understanding of the big picture. Fine tuning my guest relation and problem solving skills through constantly trying to keep guests content and helping them enjoy their experience in hopes of retaining them for future visits -
Cultural Affairs InternParks And Recreation- Cultural Affairs Jan 2013 - May 2013Gainesville, Florida AreaAttend various council and committee meetings relating to the growth and promotion of local tourism in the Gainesville communityHelp oversee logistics of city wide eventsIdentify trends of short term and long term demographics in order to efficiently determine marketing efforts
Kyle Frey Skills
Leadership
Customer Service
Hospitality
Microsoft Office
Teamwork
Customer Satisfaction
Marketing
Time Management
Powerpoint
Retail
Training
Microsoft Excel
Microsoft Word
Hospitality Management
Tourism
Employee Engagement
Inventory Management
Long Term Customer Relationships
Store Management
Opera
Event Planning
Hospitality Industry
Microsoft Powerpoint
Networking
Trend Analysis
Solution Focused
Web Design
Html
Kyle Frey Education Details
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Business Administration, Hospitality Management
Frequently Asked Questions about Kyle Frey
What company does Kyle Frey work for?
Kyle Frey works for Lyle Washington Dc
What is Kyle Frey's role at the current company?
Kyle Frey's current role is Assistant Director of Rooms.
What is Kyle Frey's email address?
Kyle Frey's email address is ky****@****att.com
What is Kyle Frey's direct phone number?
Kyle Frey's direct phone number is +123982*****
What schools did Kyle Frey attend?
Kyle Frey attended University Of Florida - Warrington College Of Business, University Of Florida.
What are some of Kyle Frey's interests?
Kyle Frey has interest in Experiencing Local Offerings, Capturing The Moment, Education, Reading, Sports, Concerts, Nature, Learning The World Around Me, Fishing.
What skills is Kyle Frey known for?
Kyle Frey has skills like Leadership, Customer Service, Hospitality, Microsoft Office, Teamwork, Customer Satisfaction, Marketing, Time Management, Powerpoint, Retail, Training, Microsoft Excel.
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