Kyle Gearman, Cscp Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

-Lead and coordinate large and complex EDI implementations for Oracle, SAP, and JD Edwardscustomers-Lead discussions regarding business needs and requirements related to supply chain business-Act as a subject matter expert to all team members on all technical and business needs questions-Offer dedicated resourcing services to partners requiring accelerated timelines-Work on processes that maximizes efficiency of all consultants within team

Greater Minneapolis-St. Paul Area

-Managed day to day project tasks for implementing e-commerce solutions from close of salethrough hand-off to the Customer Operations team-Communicate directly and between customers and their trading partner(s) throughout theimplementation process-Responsible for communicating project status and resolving technical or business issues duringimplementation to ensure customer satisfaction-Execute test plans according to project and/or implementation schedule -Verify that maps and business rules function correctly prior to production install-Monitor electronic data flow and request required technical bug fixes

-Manage day to day project tasks for implementing e-commerce solutions from close of sale through hand-off to the Customer Operations team.-Communicate directly and between customers and their trading partner(s) throughout the implementation process. Responsible for communicating project status and resolving technical or business issues during implementation to ensure customer satisfaction.-Perform partner installations with our clients-Implement specialized products with our clients (Catalog, Online Ordering, etc.)-Execute test plans according to project and/or implementation schedule.-Verify that maps and business rules function correctly prior to production install.-Complete production install and confirm connectivity with successful data flow.-Monitor electronic data flow and request required technical bug fixes.

-Managed day to day project tasks for implementing e-commerce solutions from close of sale through hand-off to the Customer Support team.-Communicated retailer electronic production and testing requirements to customers.-Communicated directly with customers and their trading partners(s) throughout the implementation process.-Responsible for communicating project status and resolving technical or business related issues during implementation to ensure high customer satisfaction.-When issues were encountered during end to end testing with the customer, document the error and work with appropriate resources to get the issue resolved.-Mentor and provide general guidance to Implementation Analysts on the team.-Worked closely with Customer Development to create the hub testing platform, to clarify vendor inquiries on hub EDI guidelines, to initiate changes to retailer specs that are out of synch with the production environment, and to initiate changes to platform as encountered during testing process.-Act as subject matter expert for training other team members and departments.-Consistently met or exceeded quarterly productivity and quality requirements.

-Managed day to day project tasks for implementing e-commerce solutions from close of salethrough hand-off to the Customer Operations team-Communicate directly and between customers and their trading partner(s) throughout theimplementation process-Responsible for communicating project status and resolving technical or business issues duringimplementation to ensure customer satisfaction-Execute test plans according to project and/or implementation schedule -Verify that maps and business rules function correctly prior to production install-Monitor electronic data flow and request required technical bug fixes

-Worked as part of the Customer Operations team, provided technical support for customers via phone, email and/or online chat during assigned work hours.-Answered, evaluated and prioritized requests from customers experiencing problems with SPS Web-based services and Electronic Data Interchange (EDI).-Facilitated problem recognition, research, isolation, resolution and follow-up for customer problems, escalating the most complex problems to appropriate staff / departments, when necessary.-Logged and tracked calls using a problem management database, responded to and resolved open issues in appropriate timeframe and maintained historical records and related documentation.-Participated in peer-training and cross-training initiatives.-Introduced customers to new SPS products and services.-Performed other duties and projects, as assigned.

Quincy, Ma

-Managed a book of business of 6,500 telephone lines for nationwide customers such as PenskeTruck Rental, Hanger Prosthetics and the Marcus Corporation-Duties included working firsthand with customers on repairs, moves and changes to theirtelephone service as well as managing all aspects of their billing