Kyle Gilstrap Email & Phone Number

New York, New York, United States

• Diagnose and resolve issues related to technical difficulties with hardware, software and network, including telecom and Toast POS systems.
• Maintain, monitor and troubleshoot PCs and Macs, iPads, Xerox printers, and other IT equipment.
• Track, prioritize and document requests using in-house IT support request
• Recommend, schedule, and perform equipment and system improvements, upgrades and repairs.
• Assist in developing long-term strategies and capacity planning for meeting future technology needs.

New York, New York, United States

• Install, configure and maintain Toast POS for front of house and back of house operations; supporting 15+ brick & mortar restaurants locally, and multi-concept ghost kitchens in Miami, Chicago and Los Angeles.
• Provide endpoint support and coordinate cross-functionally with HR, service operations and culinary departments to maintain employee database, permissions, wages, on/offboarding and transfers; for 500+ team members.
• Supporting Restaurant System manager as a liaison to MSP(s) for any IT related issues including: Issuing key FOB’s/credentials, network troubleshooting, VOIP phone provisioning & on/off-site installations.
• Buildout and deploy companywide menus for all brands and concepts, including; modifiers, routing and menu images- to ensure a consistent and seamless online user experience, for patrons and delivery service providers.
• Coordinate daily with delivery service provider integrations; Kitchen United, Lunchbox, Chowly, Bite, Bbot, Coco, DoorDash and Uber Eats to maintain accuracy and accountability.
• Leader of customer support for entirety of organization, utilizing Zendesk and Marqii to aggregate reviews, respond to guests, service recovery, routing inquires internally, investigating and recouping lost funds.

New York, New York, United States

• Print Studio
• Configured, networked and maintained printers in Print Studio & Digital Imaging Center, using EFI Fiery Command WorkStation.
• Assisted faculty, staff and students with printing and workstation/office setup and configuration
• Created technical guides for students and faculty using Adobe Acrobat(Cinema 4D Team Render).
• Sanitation and daily up-keep of workstations and studio. Digital Imaging Center
• Team lead for department hardware organization, inventory and e-waste.

171 First Ave New York New York

• Server at Momofuku’s Flagship location.
• Worked closely with management to exceed client expectations and deliver a consistent product.
• Maintained precise brand knowledge and company culture to impart upon clients with the highest expectations.
• Extremely high-volume environment that demanded the utmost urgency and highest-level of service.

New York, New York, United States

• Team lead of service staff for two-Michelin star establishment with innovative cuisine and discerning clientele.
• Responsible for imparting chefs’ unique vision to a long established guest list in addition to the uninitiated.

Brooklyn, New York, United States

Brooklyn, New York, United States

• Team Lead
• Opened and conceptualized service and structure of unique and wildly-successful cantina.
• Trained entire staff in service and organization.

Dirty French, New York, New York, United States

Boulud Sud, New York, New York, United States

• Member of opening team in Daniel Boulud’s, acclaimed Mediterranean establishment.
• Trained new team members.
• Spearheaded captains’ uniform look and acquisition, between Dinex and Brooks Brothers.