Kyle Gallacher-Turner Email & Phone Number

Sherwood, Or, Us

• Orchestrated business excellence by conducting thorough contract analysis, negotiating technical debts, and implementing strategic initiatives.• Guided business teams in grasping the core principles of capacity, velocity, and the value of Agile Methodology through effective coaching services.• Designed and implemented a streamlined SDLC, smoothly transitioning from Waterfall to Agile with the integration of the Scrum framework for enhanced efficiency.• Collaborated across business lines to refine project intake and prioritization processes, minimizing waste and fostering cohesive decision-making.

Beaverton, Oregon

• Successfully streamlined team structure through specialization, reducing waste, and eliminating the need for additional FTE.• Nurtured enduring partnerships with vendor allies, securing a remarkable $9MM in contract savings through adept RFP and renewal negotiations.• Stepped into the role of product owner for card products, driving the modernization of the card program with cutting-edge contactless payments technology and diverse card designs.• Led a dynamic team and orchestrated the upgrade of the Credit Union's card design and technology to meet evolving necessities.

Beaverton, Oregon

• Coached and mentored staff on vital change, new processes, and procedures enforcement during departmental restructuring operations.• Arranged training sessions for individuals and guided on Sales and Service processes bi-monthly, along with well-equipping individuals with personal development training.• Offered support in building scope and introducing Centralized Loan Processor position and ensured successful enforcement throughout Credit Union. • Managed productive team of Branch and Remote Underwriters, Loan Servicing, and Loan Processors.

• Detected practices of streamlining and optimizing processes related to loan procedures.• Assisted members and auto dealers in processing consumer loan requests and funding delays.• Offered facilitation in decision-making process regarding consumer loan requests received via direct (web, phone, branch) and indirect (CUDL) channels while emphasizing on lending channel of greatest need. • Assessed clients’ applications to check background information and review financial status.

• Performed as advocate for Credit Union Members in certifying fulfillment of requirements by proposing contemporary and creative financing solutions.• Leveraged problem-solving proficiency for delivering prompt services in speeding up loan requests within 24 hour period.• Assured complete submission of loan applications by liaising with relevant personnel. • Monitored both internet and phone channels to successfully process loan applications and communicated loans decisions to contact members.

Portland, Oregon Area

Process new memberships, loans, and account maintenance. Cross-sell services where it would best serve each individual. Promote and tailor financial relationships to retain members for all their financial services, business and personal. Process basic and complex transactions. Broke the all-time company record of most member referrals in first month of employment, consistently exceeded all sales goals including being ranked in the top five Account Officers at Rivermark on multiple occasions.

Part of the best class ever disrupted by COVID-19. Worked together and thought of new and innovative ways to bring products, services, technologies, and leadership to Credit Unions all over the world.

Hillsboro, Oregon

Open new consumer checking and savings accounts, originate and close home equity and purpose finance loans. Find opportunities through cross-selling and calling existing customers for loans, investments, and account enrichment. Process basic and complex transactions for customers.

B.S., Community Development

Graduate within the Community Development program; coordinated and organized on and off-campus events promoting degree program.

Master Of Business Administration (Mba), Business Administration And Management, General

Graduated July of 2017