Kyle Taylor

Kyle Taylor Email and Phone Number

Senior Manager, E-Commerce @ Samsung Electronics America
Boston, MA, US
Kyle Taylor's Location
Greater Boston, United States, United States
Kyle Taylor's Contact Details

Kyle Taylor personal email

n/a
About Kyle Taylor

Kyle Taylor is a Senior Manager, E-Commerce at Samsung Electronics America. He possess expertise in sales, direct sales, customer service, mobile devices, solution selling and 5 more skills.

Kyle Taylor's Current Company Details
Samsung Electronics America

Samsung Electronics America

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Senior Manager, E-Commerce
Boston, MA, US
Website:
samsung.com/us
Employees:
10124
Kyle Taylor Work Experience Details
  • Samsung Electronics America
    Senior Manager, E-Commerce
    Samsung Electronics America
    Boston, Ma, Us
    View
  • Samsung Electronics America
    Sr. Marketing Manager
    Samsung Electronics America Jun 2022 - Present
    Ridgefield Park, Nj, Us
    I manage a cross-functional effort that delivers curated experiences on Samsung.com to key audiences (ex: Fortune 500, Education, Military).Key Duties:B2B2C Sales and marketing strategy for Samsung’s US Offer Program.Customer experience, operational excellence, and revenue growth.Creating dashboards and reports using Excel and Tableau.Executing B2B, B2C, and B2B2C marketing campaigns.CRM, App, and SMS communications strategy.Forecasting & Analytics.Risk management.GTM planning.
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  • T-Mobile
    Sr. Marketing Manager - High Speed Internet
    T-Mobile Apr 2021 - Jun 2022
    Bellevue, Wa, Us
    I oversaw sales, marketing, and customer experience across multiple sales channels including Telesales, Retail, Ecommerce, and Direct-to-Consumer.Key Duties:Omnichannel strategy for T-Mobile’s “Home Internet” product.Strategic planning, collaboration, and roadmap development.Creating dashboards and reports using Excel and Tableau.End-to-end customer marketing journeys.User feedback analysis and focus groups.Accomplishments:Delivered industry-leading satisfaction while growing into the fastest-growing US ISP. Created a geographic targeting model, improving conversion reducing churn.Guided product development roadmap from “pilot” to “1.5 million users”.
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  • T-Mobile
    National Account Manager - Direct-To-Consumer
    T-Mobile Apr 2020 - Apr 2021
    Bellevue, Wa, Us
    I managed the Direct-to-Consumer channel at T-Mobile after the company merged with Sprint. Key Duties: Oversight of direct-to-consumer T-Mobile Home Internet sales during pilot and launch.Post-merger integration, change management, operational evolutions. Creating dashboards and reports using Excel, PowerBI, and Tableau.Development of end-to-end customer sales journeys.Geographic targeting and service prioritization.Customer experience.Accomplishments:Sold 100,000 accounts in first twelve months, during post-merger optimizations.
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  • Sprint
    National Account Manager - Direct-To-Consumer
    Sprint Jan 2018 - Apr 2020
    Overland Park, Kansas, Us
    I managed indirect field sales through the Direct-to-Consumer channel at Sprint. Key Duties:Marketing, sales strategy, and program development for Direct-to-Consumer sales channel.Content creation and facilitation of trainings for local, regional, and national audiences.Sales operations, and creating a reporting framework within Tableau and PowerBI.Investigating fraud concerns and resolving executive escalations.Oversight of call-center operations (in-house and third-party).Developing sales tools and program marketing.Customer experience.Accomplishments:Consecutive years of YoY growth, from 0 to 80,000 new accounts yearly.Partnered with law-enforcement to stop a $1M/yr. fraud ring.Led more than 100 “train-the-trainer” sessions across the country.
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  • Sprint
    National Retail Account Manager
    Sprint Apr 2015 - Jan 2018
    Overland Park, Kansas, Us
    I managed sales within Sprint’s key national retail partners (ex. Best Buy, Walmart, Target). Key Duties:Sales Growth. Content creation and facilitation of trainings for local, regional, and national audiences. Resolving VIP and executive escalations. Accomplishments: Delivered 3 consecutive years of YoY growth in sales and customer satisfaction. Identified and mentored two juniors through promotion to my team.
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  • Sprint
    Retail Store Manager
    Sprint Apr 2013 - Apr 2015
    Overland Park, Kansas, Us
    View

Kyle Taylor Skills

Sales Direct Sales Customer Service Mobile Devices Solution Selling Sales Management Telecommunications Wireless Account Management Management

Frequently Asked Questions about Kyle Taylor

What company does Kyle Taylor work for?

Kyle Taylor works for Samsung Electronics America

What is Kyle Taylor's role at the current company?

Kyle Taylor's current role is Senior Manager, E-Commerce.

What is Kyle Taylor's email address?

Kyle Taylor's email address is ky****@****int.com

What skills is Kyle Taylor known for?

Kyle Taylor has skills like Sales, Direct Sales, Customer Service, Mobile Devices, Solution Selling, Sales Management, Telecommunications, Wireless, Account Management, Management.

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