Kyle Taylor Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Ridgefield Park, Nj, Us

I manage a cross-functional effort that delivers curated experiences on Samsung.com to key audiences (ex: Fortune 500, Education, Military).Key Duties:B2B2C Sales and marketing strategy for Samsung’s US Offer Program.Customer experience, operational excellence, and revenue growth.Creating dashboards and reports using Excel and Tableau.Executing B2B, B2C, and B2B2C marketing campaigns.CRM, App, and SMS communications strategy.Forecasting & Analytics.Risk management.GTM planning.

Bellevue, Wa, Us

I oversaw sales, marketing, and customer experience across multiple sales channels including Telesales, Retail, Ecommerce, and Direct-to-Consumer.Key Duties:Omnichannel strategy for T-Mobile’s “Home Internet” product.Strategic planning, collaboration, and roadmap development.Creating dashboards and reports using Excel and Tableau.End-to-end customer marketing journeys.User feedback analysis and focus groups.Accomplishments:Delivered industry-leading satisfaction while growing into the fastest-growing US ISP. Created a geographic targeting model, improving conversion reducing churn.Guided product development roadmap from “pilot” to “1.5 million users”.

Bellevue, Wa, Us

I managed the Direct-to-Consumer channel at T-Mobile after the company merged with Sprint. Key Duties: Oversight of direct-to-consumer T-Mobile Home Internet sales during pilot and launch.Post-merger integration, change management, operational evolutions. Creating dashboards and reports using Excel, PowerBI, and Tableau.Development of end-to-end customer sales journeys.Geographic targeting and service prioritization.Customer experience.Accomplishments:Sold 100,000 accounts in first twelve months, during post-merger optimizations.

Overland Park, Kansas, Us

I managed indirect field sales through the Direct-to-Consumer channel at Sprint. Key Duties:Marketing, sales strategy, and program development for Direct-to-Consumer sales channel.Content creation and facilitation of trainings for local, regional, and national audiences.Sales operations, and creating a reporting framework within Tableau and PowerBI.Investigating fraud concerns and resolving executive escalations.Oversight of call-center operations (in-house and third-party).Developing sales tools and program marketing.Customer experience.Accomplishments:Consecutive years of YoY growth, from 0 to 80,000 new accounts yearly.Partnered with law-enforcement to stop a $1M/yr. fraud ring.Led more than 100 “train-the-trainer” sessions across the country.

Overland Park, Kansas, Us

I managed sales within Sprint’s key national retail partners (ex. Best Buy, Walmart, Target). Key Duties:Sales Growth. Content creation and facilitation of trainings for local, regional, and national audiences. Resolving VIP and executive escalations. Accomplishments: Delivered 3 consecutive years of YoY growth in sales and customer satisfaction. Identified and mentored two juniors through promotion to my team.

Overland Park, Kansas, Us