Kyle Hanlon Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

Ottawa, Ontario, Canada

• Lead the newly formed Small Business - Ontario & West Business Development team established in 2022, successfully integrating five ‘new’ Account Managers into an eight-person high-performing team.
• Responsible for executing on EDC’s Small Business Strategy, implementing new account management tactics dynamically to maximize EDC’s impact and reach in small business.
• Collaborated closely with fellow SB - Quebec and Atlantic District Manager to drive a “one-team” National Small Business strategy, with strong execution on results exceeding SB National Team targets for 2022.

Ottawa, Canada Area

• Led a team of Underwriters, responsible for all small & mid-market International Trade Guarantee transactions in Western Canada.
• Oversaw and supported numerous deals ranging $5M-200M, as well as supporting complex loss mitigation efforts.
• Led the team through record double-digit growth in 2019 and 2020, surpassing team objectives while maintaining strong team culture and positive morale.
• Fostered team development, supporting multiple internal promotions end encouraging professional growth.

Ottawa, Ontario, Canada

• Responsible for a concentrated portfolio of Global & National (Large Corporate) customers, representing $2B+ total exposure.
• Partnered with EDC's Global Account Directors to structure and negotiate tailored solutions, culminating in successfully supporting four new strategic customers ($500Million addition to the portfolio).
• Coached and lead the onboarding of Senior Underwriters to the Global & National Accounts team.

Ottawa, Canada Area

• Underwrote a high volume of commercial market and small business transactions for EDC customers.
• Responsible for underwriting (analyzing both credit and non-credit risks) to support both new customers and existing customer renewals.
• Provided onboarding, mentorship, and formal credit oversight to a variety of new underwriters.

Toronto, Ontario, Canada

• Responsible for a large portfolio of clients in the GTA (2007-2011), including 3 years based in Toronto. Subsequently managed a comparable portfolio in Western Canada (2011-2012).
• Worked with businesses to support their international sales & expansion via a suite of financing, insurance, and bonding solutions.
• Led external presentations to bank partners, industry, and exporter associations, establishing a strong network within the Toronto trade & finance ecosystem.
• Received consistent and leading NPS (customer satisfaction) scores as well as written client testimonials and referrals culminating in the 2009 EDC Presidential Award for Customer Service.