Lead a compliance program spanning multiple regions/countries including several types of financial products and partners. Built a global, fully functioning bank-approved compliance program in less than a year, including: AML/BSA, Testing & Monitoring, Policies, Training, Vendor Management, Complaints, Risk Assessments, Whistleblowing, Code of Conduct, SanctionsChair of Compliance Risk CommitteeAML/BSA and Fair Lending OfficerBlockchain, NFT, Crypto complianceLegal/Compliance Policy Management and Training

Maintain and review policies, procedures, and instructions to ensure compliance with all applicable laws and regulations Plan and execute annual Compliance Risk Analysis, Red Flag Risk Assessments, AML/BSA Risk Analysis Manage Compliance Training program, ensuring 200+ employees receive required training Responsible for Vendor Management program and partner bank relationship Create quarterly Board reporting and training for Klarna Inc. and parent company Klarna AB Deputy Crisis Management Team ChairManage the US merchant monitoring program

Compliance Testing and Monitoring

Worked with regulators to ensure financial models were in compliance.Designed and tested an enterprise risk management solution to store model validation information.

Control testing of SOX, Compliance, Operational, and Policy controls. Worked with internal/external auditors and regulators.Segments tested include: Home Lending, Consumer Lending, Corporate Trust, Custody, Trust Services, Accounting, Finance, Tax, Capital Markets, Private Banking, BSA/AML, Asset Services, HIC, Capital Plan, Reg Z, Reg B, Models, UDT's, Retirement Plan Services, Investments and National Settlements.CI 101 - Continuous Improvement - Certified.

•Managed a team of 6 Default Financial Reconciliation QC Analysts.•Streamline Project Manager - Oversight of project ideation and implementation into policies, procedures and reconciliation database.•Audit Fail Project Manager – Focus sessions held to create job aids to close any gaps in procedures.•Default Reconciliation Research – Manage Outlook inbox regarding research questions from analysts.•Run reports used to manage daily production goals of 21 analysts.•Receive and review audit files used in quality measures of performance.

• Organize and facilitate new hire training as well as live and virtual refresher training for current employees• Facilitate training and coaching for 100 Analysts in Dallas, TX and 45 QC Analysts in Columbus, OH• Create and update procedures based on new regulations or best-practices• Write and publish training materials for new hires in addition to job aids• Manage performance and quality of 45 Quality Control Analysts based on 30 day and full time standards• Coach and conduct side-by-sides when necessary, based on Audit and Performance Reports• Interview job applicants

• Facilitated training for 95 Research Analysts and 10 Supervisors• Created training materials and training plans for new hires and current employees• Wrote and edited procedures for review of default fees on 880,000 mortgage loans• Managed and conducted floor support for over 100 Research Analysts

• QC’d loans previously worked by an Analyst, in order to calculate overpayments based on various parameters to make determinations on monies owed to borrowers.• Assisted Job Coaches with on-boarding process for new hires, including system access, and organized classroom paperwork for new classes.• Took part in one-on-one shadowing with new hires to answer any general questions or procedural questions.

• Developed an understanding of separately managed accounts (“SMAs”) and account management software.• Performed daily account reconciliation on transactions, positions and cash for clients.• Cleared account breaks efficiently and accurately enough to transition account reconciliation responsibilities to client two months earlier than expected, saving the company and the client both money and man-power.• Processed daily account requests as they relate to new account opening, funding, terminations, maintenance items, corporate actions, etc.• Assisted with trading connectivity testing and verification• Monitored trading activity for equities, options, ETF’s, and mutual funds.• Supported incoming communications from clients.• Handled troubleshooting and resolution of daily issues.• Administered and implemented service enhancements on software.• Assisted with testing and validation of system upgrades.• Developed, updated, and maintained policies and procedures.

• Reconciled up to six bank accounts and kept all transactions and amounts within company standard 10-day SLA.• Managed transactions and processing activity between all accounts.• Troubleshot transaction discrepancies in a timely manner.• Maintained constant relationship and communication with multiple other departments including: Tax, Corporate Accounting, Funds Management, Bankruptcy, among others.• Utilized communication between departments to improve and implement process changes, saving the need for an additional team member, while also easing the strain on other Business Analysts in other departments.• Worked with Funds Management department to wire funds to multiple accounts to offset outages.• Assisted CCW group when workload became too great and additional assistance was needed.• Trained Senior Team Lead of the CCW group in matters relating to loan operations and corrections as well as helped to design and implement new timesaving task acquisition techniques.• Wired funds to various other corporate accounts when funds were needed for use by Investor Reporting, Home Equity, Corporate Accounting, etc.

• Worked with software consultants, software programmers, AVP’s, and VP’s to coordinate more efficient time and money saving loan management processes for charge-off reversals, payoffs, correcting/adjusting balances, and analyzing loans.• Created new process for reversing charged-off loans, shortening the length of time taken from over an hour each to less than a few minutes.• Process prime and sub-prime bankruptcy, MHA, and restricted escrow payments.• Research misapplied home mortgage payments and move funds to the correct loans.• Trained 6 Operations Specialists, 2 Senior Operations Specialists and 1 Department Supervisor in everything from processing payments to loan operations and corrections.• Became the go-to guy among 100+ people spanning numerous departments across the country for all things related to loan operations.• Wire funds and submit check requests when funds need to be sent to trustees or borrowers.• Run charge-off scripts and correct loan errors that show up on numerous reports.

• Organized leases for over 60 recently acquired auto-glass repair stations and input pertinent information into a database for easy access to records.• Constructed maintenance and real estate budgets for more than 600 Safelite locations in Midwest and Western United States while working with finance and tax departments and reporting findings to the VP.• Aided in the creation and design of an easy-to-use database system for organizing leases currently held leading to better productivity.• Prepared documents for renewal, modification and cancellation of current leases.• Communicated with other departments and landlords if questions arose about leases, database, or budgets.