Kyle B. Email & Phone Number

Fargo, ND, US

Fairfax, Virginia, US

Armonk, New York, NY, US

Reston, VA, US

• Leads DHA Research and Engineering (R&E) Directorate Section 508 Team in testing and remediation for government internal and public-facing web content, videos, and documents in accordance with Section 508 and WCAG 2.0.
• Tests and ensures government Military Health System (MHS) website content and documentation, consisting of over 2,000+ web pages, is compliant for enhanced accessibility.
• Slashes hours of remediation efforts through the creation of presentations and training concerning both internal and public-facing content for all DHA R&E staff to be aware of and implement before sent for 508 review.
• Contributes to the effort of a major DoD/DHA project for the transition of all supported MHS websites to the DHA’s Health.mil flagship website, keeping all materials generated in compliance with Section 508 Standards.
• Coordinates with DHA stakeholders regarding the creation of documents, SOPs, and the implementation of all hardware and software equipment for use throughout the building.
• Manages communication with third-party vendors regarding testing and remediation software.

Reston, VA, US

• Mentored a team of five as an assistant team lead for the DHA's R&E IM/IT Deskside Support team, supporting in upwards of 500+ military, civilian, and contractor personnel with IT issues.
• Used Remedy ticketing and MS Office to keep track of assignments and both hardware/software deployment (e.g., SAS, SPSS, EndNote, Adobe Software Suite, and more).
• Momentously increased imaging efficiency by 50% for preparation of laptops and workstations each month, configuring BIOS and OS settings using Command Prompt, PowerShell, BitLocker, and McAfee, while configuring each.
• Significantly reduced on-site hardware repair and configuration services by up to 60% with Dell products, Windows 10, various HP, Apple OSX and iOS devices, through the use of remote troubleshooting using Dameware and.
• Directed cyber training and awareness testing for all users through Army Training and Certification Tracking System (ACTCS) and Army Knowledge Online (AKO).

Herndon, VA, US

• Worked to provide desk-side IT support for the U.S. Department of Treasury for executive personnel.
• Proficiently completed up to five or more large individual moves and/or installs per on both unclassified and classified systems as part of the Windows 10 “Refresh” for hundreds of executive departmental offices.
• Utilized Active Directory to assign user groups for profiling and issuing devices.
• Coordinated with multiple IT departments and users on strict timelines for equipment relocations.
• Assisted with Asset Management team to document, disassemble, and prepare various hardware.
• Held and maintained an active Public Trust clearance.

Anaheim, CA, US

• Provided outstanding customer service, maintained an organized sales floor, and provided organized back-room stocking.
• Set up large displays with attention to detail to meet strict deadlines.
• Offered cashiering duties through structured teamwork and communication.
• Motivated and assisted team members to accomplish difficult or lengthy tasks.

• Increased customer attendance by approximately 70% using various advertising techniques.
• Provided friendly and attentive customer service, informing customers about the company both in person and from afar.
• Maintained a clean and orderly work environment at all times for customers and employees alike.

• Assisted in the relocation of vehicles to and from various dealerships/auction sites in a timely and professional manner with a small team of professionals.
• Managed and maintained client relations with large-scale, multi-national dealership companies including Chevrolet, Ford, Chrysler, Honda, and Toyota.

Bachelor Of Applied Science - Basc, Computer Networks & Security; Digital Media & Web Tech Minor

Associate Of Science - As, Web Development

Certificate Of Automotive And Nascar Technology, Automobile/Automotive/Nascar Mechanics Technology/Technician W/Pit Crew Training