• Leads DHA Research and Engineering (R&E) Directorate Section 508 Team in testing and remediation for government internal and public-facing web content, videos, and documents in accordance with Section 508 and WCAG 2.0 using Drupal and Sitecore for web content management, as well as DHS Trusted Tester official reports and tools, such as JAWS, Color Contrast Analyser (CCA) and ANDI.• Tests and ensures government Military Health System (MHS) website content and documentation, consisting of over 2,000+ web pages, is compliant for enhanced accessibility. • Slashes hours of remediation efforts through the creation of presentations and training concerning both internal and public-facing content for all DHA R&E staff to be aware of and implement before sent for 508 review, significantly reducing 508 Team workloads.• Contributes to the effort of a major DoD/DHA project for the transition of all supported MHS websites to the DHA’s Health.mil flagship website, keeping all materials generated in compliance with Section 508 Standards.• Coordinates with DHA stakeholders regarding the creation of documents, SOPs, and the implementation of all hardware and software equipment for use throughout the building. • Manages communication with third-party vendors regarding testing and remediation software.• Manages coordination between directorate 508 offices for transition and collaboration of projects, new technologies, processes, and accessibility concerns throughout the Agency.• Develops Learning Module System (LMS) courses relating to Section 508 and the importance of and incorporation of accessibility in product creation for use on an Agency-wide platform.

• Mentored a team of five as an assistant team lead for the DHA's R&E IM/IT Deskside Support team, supporting in upwards of 500+ military, civilian, and contractor personnel with IT issues.• Used Remedy ticketing and MS Office to keep track of assignments and both hardware/software deployment (e.g., SAS, SPSS, EndNote, Adobe Software Suite, and more).• Momentously increased imaging efficiency by 50% for preparation of laptops and workstations each month, configuring BIOS and OS settings using Command Prompt, PowerShell, BitLocker, and McAfee, while configuring each device for wireless access through MAC-Filtering.• Significantly reduced on-site hardware repair and configuration services by up to 60% with Dell products, Windows 10, various HP, Apple OSX and iOS devices, through the use of remote troubleshooting using Dameware and Remote Desktop. Assists with office moves, port unlocks, network connection issues, data backups, troubleshooting for Windows 10, equipment removal, and patching and migration of vulnerabilities on a weekly basis. • Directed cyber training and awareness testing for all users through Army Training and Certification Tracking System (ACTCS) and Army Knowledge Online (AKO).

• Worked to provide desk-side IT support for the U.S. Department of Treasury for executive personnel.• Proficiently completed up to five or more large individual moves and/or installs per on both unclassified and classified systems as part of the Windows 10 “Refresh” for hundreds of executive departmental offices.• Utilized Active Directory to assign user groups for profiling and issuing devices.• Coordinated with multiple IT departments and users on strict timelines for equipment relocations. • Assisted with Asset Management team to document, disassemble, and prepare various hardware.• Held and maintained an active Public Trust clearance.

• Provided outstanding customer service, maintained an organized sales floor, and provided organized back-room stocking. • Set up large displays with attention to detail to meet strict deadlines. • Offered cashiering duties through structured teamwork and communication. • Motivated and assisted team members to accomplish difficult or lengthy tasks.

• Increased customer attendance by approximately 70% using various advertising techniques.• Provided friendly and attentive customer service, informing customers about the company both in person and from afar. • Maintained a clean and orderly work environment at all times for customers and employees alike.

• Assisted in the relocation of vehicles to and from various dealerships/auction sites in a timely and professional manner with a small team of professionals. • Managed and maintained client relations with large-scale, multi-national dealership companies including Chevrolet, Ford, Chrysler, Honda, and Toyota.