Work collaboratively with Helpdesk and Endpoint teams to implement standardization of tools and polices. Served on Hiring Committees for Helpdesk, Security, and Professional Services. Hire/educate/coach a team of Student Helpdesk Technicians from diverse backgrounds and countries. Manage campus hardware inventory. Provide customer service to a wide range of constituents.

Serving on the executive board Analyze financial position to report historical financial data and develop new budgets to align with organizational priorities. Responsible for compliance with State and National laws and regulations. Responsible for conforming to policies set by State and National parent organization and best practices. Responsible for reviewing local policies and procedures and updating as needed. Serving on 2024 Bargaining Committee with an eye on inclusive language updates and updates necessary for integration of IT Shared Services members.

National Pro-Board Certified Level 2 Served on truck replacement committee Serving the towns of Brandon, Leicester, and Goshen.Fire Safety and Prevention for local schools and daycare facilities. Conduct Fire Department pre-plans for high hazard buildings, including schools.

• Previously Secretary and Treasurer• Support Brandon Fire Department through fundraising activities.• Member of the By-Law committee. • Committee member on several ad-hoc fundraising committees.

Initially hired as a Helpdesk Technician and grew responsibilities from there. Hardware budget planning and management using data and business best practices to establish a replacement lifecycle. Write and/or review requests for proposals to vendors on large purchases between $50,000 and $500,000. Managed vendor relationships focusing on local businesses where possible. Procure and implement IT systems with ongoing maintenance support from vendors. Assist with budgeting. Identify and manage IT related projects. Served on team to write 5 year IT strategic plans.

• Assign helpdesk tickets to student helpdesk technicians.• Coordinate student technicians to complete project work.

• Front line support for students, faculty, staff, and administration.