Kyle V. Email & Phone Number

Peachtree Corners, Ga, Us

Sunnyvale, Ca, Us

Rated #1 by analysts, the eGain Knowledge Hub is a comprehensive knowledge management solution that improves customer service and empowers employees–agents, knowledge authors, and operations managers.It delivers accurate answers and personalized conversational and process guidance in the flow of work. Part of the Knowledge Hub is eGain AssistGPT™, a comprehensive, no-code, generative AI tool that helps agents, authors, and operations managers become more effective and efficient.The Knowledge Hub unifies and orchestrates all the building blocks needed for modern knowledge management: content management, profiled content access, generative and conversational AI, search methods, and knowledge analytics.Account Management: Leading 12 enterprise level customers in banking, telecommunications, public sector, Healthcare and Retail representing $7M ARR through the entire customer lifecycle starting at adoption phase and successfully completing multi year renewalsGrowth: I have grown my top 7 accounts by 53.5% representing an increase of $887,500 in ARR for the companyRisk Mitigation: Collaborating cross-functionally with Support, Product Engineering, Cloud Ops, and Professional Services to resolve technical problems, build new features, and advocate for my customers based on their needs and our customer success planAdvocacy: Worked with multiple customers and built relationships with executive level leaders that lead to several 5 star reviews of our product on Gartner’s peer review websiteStrategic Partnerships: Establishing relationships with multiple VARs and SIs to grow accounts as well as bring in new business for the company

San Francisco, California, Us

FY 2021: 128% nnARR, 92% logo retention Serve as a trusted advisor, from onboarding through renewal, to Mode’s fastest growing customers. Proactively manage and grow a BoB valuing over $1m/year in ARR, by utilizing regular engagement, thought partnership, success/risk mitigation plans and other CS enablement tools to maximize both the value of the account and the customer ROI.Identify and track against business goals for each customer to ensure measurable value is gained from the Mode platform.Collaborate internally with colleagues from Support, Solutions, Sales, Finance/Billing, Product, and Data teams to address any customer issues and provide any solutions to problems that may arise.Work together with Customer Success colleagues to improve both the CSM experience here at Mode as well as the customer’s experience with our product.

Lake Mary, Florida, Us

With the goal of Building Safer and Smarter Communities, CentralSquare Technologies acquired and developed a portfolio of software products that help local government agencies and municipalities run their operations. Having the #1 largest customer base for Public Safety and #2 largest customer base for Public Administration in North America, CentralSquare empowered local government employees to perform their jobs with ease and efficiency. As a Customer Success Manager I Managed a portfolio of ~100 customers representing millions of dollars worth of recurring annual revenue. I leveraged the CRM and data tools via Salesforce and Gainsight to monitor customer activity, engage with customers on a consistent and frequent basis, provide high level insight to key stakeholders during Executive Business Reviews, and develop trusted relationships which lead to an increase in customer references for the 2 product lines that I represented at CentralSquare.

McGregor and Associates is an HR administration firm that handles the paperwork, compliance and customer service that pertains to 401k, FSA, HSA, and COBRA healthcare plans that employees access through their employers. Their services help ensure that their clients and their client's employees remain compliant with all federal healthcare and tax laws that are applicable on the types of plans above, as well as processed all paperwork and fielded all customer service calls from employees that had questions about those plans. As the COBRA department representative I managed book of 200 clients. I communicated with employee's of those clients via email and phone call daily, answering questions pertaining to their rights and actions in regards to COBRA healthcare. I was responsible for processing payments COBRA premium payments that were submitted to our firm on a monthly basis and always maintained a high level of data integrity.

Fayette County District Court held criminal court proceedings for the Lexington/Fayette County, Ky area. As a Deputy Clerk I was tasked with preparing the judges dockets with all pertinent case information and maintaining data integrity when entering rulings and case information into the court's internal court data software program. The position was key in ensuring the Judge was able to make rulings appropriately as well as kept the flow of court proceedings moving forward at a good pace. I was given 100% responsibility over clerking Judge Bruce Bell’s child support court program. This included clerking and recording live court proceedings, data entry of any court rulings and future court dates issued by the judge, being the point of contact for information regarding any child support cases in the county, assisting the judge by supplying any information asked for about a case during court proceedings. I was also responsible for training new deputy clerks in all aspects of responsibility, data entry accuracy, proper court educate, best practices pertaining to confidentiality, and phone educate when dealing with inquiries from the general public, attorneys, or judges.

Des Moines, Iowa, Us

BH Management is a property management company specializing in the management of apartment communities. Since 1993, they have worked hard to give residents within their communities a first class experience both from the quality of their apartments and customer service. AS the Head Leasing Consultant I had responsibility of leasing duties as well as account management and client relations for the property, ensuring all residents had a first class living experience, from initial property tour to official move in day for all prospective, new, and current residents of the apartment complex. In addition to hitting all sales quotas and maintaining a 93% lease rate at the complex, I handled the external marketing for our apartment complex around Lexington, Ky and I also handled the internal outreach to current residents with news about community changes and events.

Lexington, Ky, Us

Performed business development activities on a daily basis. Attempted communication via phone and email with 75 companies per day, with the goal of discovering needs for IT/Cloud Services. Worked as a team with an Outside Sales Representative to set appointments with C-suite executives to discuss and sell IT/Cloud services and maintain an ongoing line of engagement with the executive until the signing of a contract and implementation of Netgain's Service.