At Scalable Growth, I'm passionate about optimizing the engine of agency success. As Head of Operations, I lead a high-performing team committed to exceeding client expectations through flawless execution and data-driven insights.My daily mission:* Driving client growth through quality: I oversee the creation of high-performing new website pages for our clients, ensuring we are generating high quality leads through SEO*Numbers that tell a story: I translate raw data into compelling KPI reports, giving clients crystal-clear visibility into the impact of our work.*Client focus: Ensure we portray the client's story in all aspects of our work that focuses on our client's current initiatives

In this roll I managed the continuous improvement of the Design Public Group operational team. This included the management of our vendor / production network, global supply chain setup, and the end-to-end customer experience program.All of the above was accomplished while successfully navigating our operations through the changes brought on by the COVID-19 pandemic including the rapid shift in order mix in 2020 and then the global supply chain struggles (drastic increase in costs coupled with unprecedented drop in carrier reliability) of 2021 and beyond.

I managed all logistic operations for the 3 eCommerce marketplaces owned by Leaf Group: Deny Designs (https://www.denydesigns.com/)Saatchi Art (https://www.saatchiart.com/)Society6 (https://society6.com/)Each marketplace has its own unique set of logistical challenges but my team's goal remained the same: driving cost savings while improving the customer experience once the order had shipped.

My responsibilities included ensuring a flawless customer experience from order placement through receipt of the product. This included maintaining the high quality of our products, ensuring quick and efficient delivery of customer orders, and fast/accurate/friendly customer service if something went wrong.

With this promotion, my focus was on network optimization analysis using the Supply Chain Guru software from Llamasoft. I was also responsible for setting and reporting on our inventory goals at the buyer, vendor, and network level to ensure that we maintained customer service while minimizing our working capital investment and not overloading our distribution centers.

My team had two responsibilities; serving as analysts for our inventory management department as well as providing support for our distribution centers. I provided reporting for both parties using data pulled from SAP and doing the analysis in MS Access and Excel. We also set up our new distribution centers using Slot 3D to optimize storage locations. A secondary project of mine was using LogicNet Plus to analyze our current distribution set up and look for areas to increase efficiencies.

My responsibilities included the development and implementation of marketing strategies centered on our environmentally preferable product selection and helping the company become a more sustainable enterprise by leading our annual carbon footprint project and researching various initiatives to increase our sustainability.

I was responsible for performing the first carbon footprint analysis of the company. This started with researching the ways to do it and presenting the merits of completing the exercise to the leaders of the business and finished with a presentation of my calculations to them.