Kyleigh Hyde Email & Phone Number

Tampa, Fl, Us

Tampa, Florida, United States

Lewiston, Maine, United States

In my role as an Inpatient Patient Transporter, I am responsible for safely and efficiently transporting patients within healthcare settings. I respond to transport requests with urgency and assist patients as needed. I maintain clean transport equipment. I am committed to providing excellent communication and service, particularly when under stress or working with a diverse range of people.

Lewiston, Maine, United States

In my role as a Hospital Greeter/Concierge, I am the first point of contact for patients and visitors, providing a warm and welcoming environment. I assist by providing information, directions, and escorting ambulatory and wheelchair-bound patients and visitors when necessary. I use Cerner Revenue Cycle to locate patients and direct visitors while complying with HIPAA policies and procedures. Previously, there was also a responsibility of screening patients, visitors, and vendors for COVID-19 to ensure the safety and health of all individuals on the premises. I additionally ensure the lobby remains clean and organized. I am committed to delivering exceptional customer service, especially when dealing with diverse individuals or during stressful situations.

Tampa, Florida, United States

In my role as an Inpatient Patient Transporter, I was responsible for the safe and efficient transportation of patients within complex healthcare settings. I quickly responded to transport requests and provided necessary assistance to patients during transit. I also ensured the maintenance and cleanliness of all transport equipment. I was known for exceptional communication and service, even under high pressure or when interacting with a diverse range of individuals. Additionally, I took part in training new employees, sharing my extensive healthcare experience and techniques for increased efficiency in the role. This hands-on experience, while not a requirement, significantly enhanced my competence in performing these duties.

- Built bots within Help Scout to automate and streamline customer service processes, leading to improved response times and customer satisfaction- Created new and audited existing self-service documents to create new repository on help.fiveable.me domain

Remote

- Assisted in the design and development of new products and additions to existing products- Was the point person for conducting user interviews and testing new UI designed by colleagues- Formed and used processes to conduct user research and experiments pertaining to the Fiveable market.- Lead self-care initiative to help students learn how to form effective habits concerning their personal wellness.- Built new and improved existing communities of students existing in Study Rooms product, as well as Fiveable-hosted Discord servers- Created and responded to/managed tickets submitted by students, teachers, parents, and colleagues alike- Asynchronous work environment

- Used Drift to communicate with AP students, teachers, and parents of students- Trained in Front, Shopify, and Retool to assist student customers in purchasing and receiving AP Cram products- Created Help Docs to have a repository of frequently asked questions answers for many processes and technicalities company-wide-Created and responded to/managed tickets submitted by students, teachers, parents, and colleagues alike-Developed user-facing self-care resources for students and improved trust and safety and mental health initiatives - Monitored and supported Cram events to help high school students prepare for AP exams

Remote

Worked alongside the Fiveable team to develop a social network space for high school students to engage, share content, and empower each other. - Supported product development with targeted feedback on user flows, wireframes, and shipped features- Contributed to the Fiveable content library with original and curated content- Collaborated with teams weekly to create pitch decks and build upon project ideas- Led students on the Fiveable community to support a positive culture

Lisbon Falls, Maine, United States

-Taught children in grades 2-5 science topics at their summer camps as well as at organized events at local libraries.-Demonstrated an understanding of good skills to use when helping younger students

Bachelor Of Science - Bs, Biomedical Sciences, Minor In Microbiology

Activities and Societies: USF HOSA, UAMWA, Medi-Futures Pre-Medicine

High School Diploma, General Studies

Activities and Societies: National Honor Society, Future Business Leaders of America (Phi Beta Lamda), Oak Hill Legislative Assembly.