Kyle Jackson Email & Phone Number

Brooklyn, New York, United States

- Managed and grew a team of individuals handling tickets and responding to doctors with SLA and response time goals.- Developed and implemented SOPs to improve doctor experience or team experience making the order process more efficient for both parties. Helping us achieve a quicker turnaround time on orders.- Reworked our pricing estimate strategy for.

New York, New York, United States

• Regular use of SQL and Looker to do routine analysis as well as establish and measure KPIs for various teams and projects I work with.
• Helping to launch and scale up multiple nationwide partnerships which included working with engineers to automate certain actions and developing manual processes for our BPO facility for anything that could not be.
• Worked with acquisition teams to make sure our supply for all partners matched our forecasted demand.
• Teamed with engineers, product managers, and graphic designers to hit company and department KPIs by developing new tools and product features.
• Helped transition the customer service team to 2 different CRM software.
• Developed SQL queries to monitor and take action against credit card fraud.

New York, New York, United States

• Co-Managed a team ranging from 10 to 60 customer experience agents.
• Created/adjusted policies both customer-facing and internally to make the website and the CX team more efficient.
• Developed and implemented training for new agents at HQ and multiple offsite locations both nationally and internationally.
• Handled escalated and sensitive issues from customers and professionals.

Raleigh, North Carolina, United States

-Developed lesson plans and instructed classes of students in World History, Civics & Economics, and Sociology-Integrated technology, group learning, 21st century learning strategies, and individual learning into daily activities

Raleigh-Durham, North Carolina Area

-Developed lesson plans and instructed 4 classes of students in World History and Economics-Integrated technology, group learning, 21st century learning strategies, and individual learning into daily activities