Kyle Foo Email & Phone Number

Vancouver, Canada Area

- Promoted from Personal Banking Associate to Personal Banker as of Feb, 2019 - Primarily focused on meeting with clients to assess their needs and have holistic banking conversations Identify and recommend solutions for clients on a day to day basis, while tailoring specific solutions to address sales and service needs (eg. Everyday banking, retail investments, lending, home financing, and small business offerings) - Structure, mitigate and write personal lending and home financing applications with an open-for-business mindset, while ensuring to utilize BMO’s risk management framework to ensure bank assets are protected and sound credit recommendations are made- Excelled in creating strong internal relationships and quickly became a point of resource and leader amongst my peers by showing sound knowledge of Bank policy and procedure, along with strong knowledge of lending criteria and how to properly position consumer lending files- Continually exceed client expectations while building long lasting relationships and garnering a channel of continuous referral business- Addressing outside opportunities while making seamless and easy referrals to branch partners including Financial Planners, Private Wealth, Treasury and Payments, Commercial and Nesbitt Burns- Consistent delivery of scorecard results across a number of categories including Sales Revenue, Sales Balances, and Partner Referrals- Strong ability to self-manage each day while ensuring all tasks are completed in a timely and effective manner - In depth knowledge of all Retail Banking BMO Platforms including Microsoft Excel, Word, Power Point, Teams, Customer Connect, Customer Financing System and MAAS Platforms

Vancouver Main Office

Vancouver

Vancouver, Canada Area

· Lias with all four moulé locations across western Canada and Oregon, ensuring each location is running at operational excellence· Constantly provide training, leadership, and guidance to store managers to help reach store sales objectives· Create and implement action plans for individual store locations and store managers in partnership with General Manger and company owners· Help develop and prepare monthly manager meetings in conjunction with general management and company owners· Efficiently recorded meeting topics and meeting minutes for future staff development and training· Weekly reporting audits including analyzing sell through reports across all departments, analyzing weekly sales figures for all locations, scheduling and payroll percentage audits and weekly store walk throughs· Monthly reporting audits including reward program audits, monthly sales audits and performance reviews· Effectively manage and process HR files including new hire paperwork, banking information, contracts and training paperwork ensuring all team member files are up to date and current· Manage schedules for all four store locations, ensuring adequate use of labour hours and proper cost management· Audit payroll and payroll percentages bi monthly, ensuring each location is following company standards· Actively manage company finances, including personal and company expense reports, petty cash audits and change orders· Manage social media accounts for all store locations in partnership with social media coordinator, including effective use of brand guidelines for Facebook, Instagram and Constant Contact· Review and place supply orders for all four store locations· Travel to all four store locations for managerial coaching and training· Work directly with buying team and product development team, along with attending trade shows to ensure the needs and wants of the customer are being met· Proficient in Microsoft Office Suite, including Outlook, Excel and Powerpoint

Yaletown

Promoted to District Manager· Managed a team of up to ten individuals to meet and exceed personal sales targets, along with leading the store to reach monthly targets· Consistently improved numbers year over year, along with hitting projected targets· Interview, hire, train and coach new team members for success· Upkeep and organization of personal customer book along with following up on the customer books of all staff members· Create new business each day by creating and developing long lasting relationships and repeat customers· Successfully create and delegate merchandising requirements along with creating engaging visual displays· Effective payroll management and scheduling for most staff productivity, along with watching labor costs· Hosted weekly one-on-one meetings with each staff member to discuss key performance indicators, strengths, opportunities and to provide coaching and mentorship· Place monthly store supply orders with head office, ensuring proper store supply levels are met· Weekly paperwork including creating schedules, weekly sell through reports and weekly sales reports· Organization of manager office area, along with store filing cabinets ensuring all team member files are up to date and current· Manage social media accounts including Facebook Pages and Instagram

West Vancouver & Yaletown

Promoted to Store Manager.· Helped manage a sales team to achieve and exceed both personal sales targets and monthly store targets· Executed proper training procedures in partnership with management · Upkeep of customer connections made by the sales teams· Consistently updated product knowledge binders to ensure that they are up to date with merchandise within the store· Improved customer satisfaction by building and maintaining strong relationships with clientele· Conducted weekly reports regarding sell through and individual staff sales· Constant upkeep of store merchandising and weekly mannequin changes· Act as Manager on Duty when Store Manager was away· Interviewed potential employees in partnership with Management· Helped move and open store within one week from West Vancouver location to Yaletown location

West Vancouver, Park Royal South

· Consistently interact and wardrobe clientele to ensure their needs are met, along with developing a large client base · Responsible for pulling clothing that best suits the clients needs and body type, along with adding on items such as belts, shoes, handbags and accessories · Continuously learning new product knowledge about the different brands carried within the store · Upkeep of customer connections book, along with consistently updating new client information · Responsible for general store duties

West Edmonton Mall

· Managed a sales team to achieve and exceed both personal sales targets and daily store sales targets · Interviewed, hired and trained potential employees in partnership with management. · Trained staff to execute proper selling techniques & created staff awareness of product knowledge · Improved loss prevention by training staff to be aware of many different situations · Executed and submitted daily sales and inventory reports · Boosted customer satisfaction and reduced complaints by developing and maintaining strong personal relationships with clientele · Executed merchandise flips on a bi-weekly basis, and was in charge of the general merchandising of the store. · Assisted in pulling outfits for a bi-weekly fashion television segment

West Edmonton Mall

· Executed G.R.E.A.T customer service techniques to develop a large client base · Called clientele based on stock transfers, customer orders and regarding VIP sales events · Met and exceeded the monthly sales target of $130 per/hour and maintained between $150-$170 per/hour. · Took initiative to help other sales associates with closing sales and making suggestions · Provided a personal customer shopping experience and received numerous customer compliments

Investment Funds In Canada, Investments And Securities

Diploma, Fashion Merchandising

Education record