Kyle Moss Email and Phone Number

• Active Directory- Creation/Deletion/Administration of Users & Devices• Office 365- Administration of Users, Distribution Lists, and upgrade installs• Google Admin, MS Exchange Admin, & Azure AD- Management of Users, Emails, & mailboxes• AirWatch- MDM of iPads• Device Deployment / Refurbish over PxE- Macs, Laptops, & Desktops• Phone Support• Remote Support• Sharepoint administration of users / sites• Command line• Unifi Switches• Sonicwall Firewall and VPN• DATTO backup• GPU and PowerShell Experience

Technical Support Administration for end users on a variety of applications and hardware on a Windows 7/10 environment troubleshooting issues that may arise. Support for a variety of scanners/printers.• Active Directory• Server Backups• HEAT Ticket System• Genesys Phone Support• IVault User Identification- Verify User Identity with ID Questions• Epson/Harland Printers & Scanners vendor service calls - Diagnose printer problems by pinging, troubleshooting, or escalating issues to vendors- Clearing check queues & starting and ending print queues• Set up static IPs for proprietary hardware that displays advertising • Diagnose desktop hardware failures regarding broken parts and replace with spares, running diagnostic tests after replacing components including PSU, HDD, RAM or Motherboard• Keep inventory and log various HDDs for shredding

- Set up of networking devices including switches, routers, & hubs- Help Desk support for campus tickets of 500+ students to document and investigate concerns using Schooldude- Intern & hands-on experience with the IT Administrator- Troubleshooting IT problems around campus • such as loss of network connectivity, hardware failures, OS issues, & re-imaging computers- Installation and set up of a Network that included PCs, Servers, and mobile devices using Hubs, Switches, Routers, and Cat5e• Set up included creating a server from scratch in Windows Server 2012, Home Group configuration, connected client PCs through a domain by creating a domain group, configuration of IP info for both IPv4 & IPv6 including DHCP, DNS, using IP scope addressing for assigning IP addresses, configured Active Directory, configured router, switch

- Set up & installation of workstations- Disconnecting/Reconnecting thin clients, docking stations, and desktops- Repair of clientele computers, printers, networks, and phones.

Intern & hands-on experience with the IT Administrator, troubleshooting IT problems around campus, including repair of clientele computers, printers, networks, and phones

Built, organized, directed, and managed an online community from the ground up. Developed into an organization. Created computer graphics. Exhibited leadership and problem solving skills throughout the tenure.