-Oversee a book of 45 Mid-Market accounts representing over $1M in ARR-Maintained client retention by conducting monthly progress report reviews, proposing new outreach strategies to keep the clients moving towards their goals and funding percentages-Partnered with Sales to uncover opportunity for expansion; expanded $40,000 in Q4 of 2023-Walked new clients through the onboarding period; Ensuring their ads would be pushed live and the clients got accepted into the Google Ad Grant Program-Leveraged performance data of past campaigns to inform the implementation of new digital marketing strategies. Resulting in increased retention and expansion of the clients. -Proactively mitigated risk by analyzing customer health indicators in various tools (Swdyoo, Growth Nirvana, Google Ads); ensuring they are getting continous growth & value-Partnered with cross functional teams including Sales & Marketing to ensure product value and build strategic account plans-Meet with ~20 executive level decision makers (VP or above) each month, leading deep discovery into their business needs and quickly establishing a trusted advisor relationship.-Identified risks to desired learning outcomes and communicated recommendations to remediate them to C-suite executives to get their buy on our growth plan for their organization.-Revamped the internal hiring process to streamline the learning curve for CSM hires. Took on all Talent Acquisition responsibilities for the organization.

-Coordinating communications with clients and internal teams to provide excellent customer support,relationship management, delivery, and answer inquiries in relation to products and services-Onboarding customers quickly and effectively to ensure a smooth transition from sales-Meeting with hiring managers to understand their environments, hiring objectives and requirements-Facilitating all phases of full-cycle recruiting, from initial sourcing/screen through placement and onboarding-Performing Quarterly Business reviews with key customer stakeholders to ensure full product adoption and account growth-Assisting in creating processes and procedures that will streamline interview/selection processes-Providing customers with ongoing guidance to maximize their hiring and onboarding efforts-Assisting with mentoring and training new employees

-Manage full cycle recruiting including sourcing, screening, interviewing, and onboarding - Gather information from intake calls with client hiring manager to provide feedback on the market - Develop a variety of recruiting strategies designed to identify qualified candidates -Evaluate candidates' strengths compared to clients' requirements through screening processes- Complete necessary pre-employment processes such as paperwork and drug testing-Work with Account Managers to identify top clients, target skill-sets, and assess clients' staffing requirements - Maintain relationships with industry contacts to provide excellent service, gain knowledge, and acquire referrals -Managed client relationships and hiring processes with several clients- Became the #3 recruiter in the Midwest region within the light industrial sector- Achieved a year contest within my first full year with the company - Reached a high of $24,500 in weekly revenue brought to our office -Fastest recruiter to hit $10,000 and $20,000 in weekly revenue in office history-Billed over $800,000 in 2021 -Responsible for over 120+ contractors for several weeks-Lead trainer for 5 new recruiters in all aspects of the job and personal development

Campus Classics is a greek life merchandising and printing company located in Indianapolis, Indiana. I work in the warehouse over the summer and over winter break during the busiest time of their fiscal period. Working in the warehouse, I mostly pick the orders off the selves and get them all together, but I have the skills and knowledge to check the orders, package the orders, and release the orders to be shipped. -Increased overall sales each year and that number keeps growing. -Trained other temporary employee's during the busy season. -Picked over 1200 orders and got them all the way through the warehouse in one day.

Helped plan, organize, and run Indiana Universities New Student Orientation Program. Recruiting over 200 candidates, hiring and mentoring 33 other students over the course of months. Also, designed and taught a leadership course to candidates hired. Worked with a variety of campus professionals, gave presentations to large groups of people (100+), resolved issues, and oversaw daily operations.

I am currently a tour guide and student ambassador for Indiana University.

My good High School friend started a landscape company and hired me on in the second year to run the Landscape crew. I drove the truck and trailer with equipment and obtained all the landscape material needed for each job. I would help complete jobs and make sure they got done in a timely manner. I would talk to customers to prioritize their preferences and satisfaction. This experience taught me how to properly deal with customers and how to increase employee production by creating a work environment that was enjoyable but effective. -Gained 15 accounts just by reference of quality work-Promoted to Landscape Manager after just one summer-Increased overall accounts by half