Kyle G. Email & Phone Number

Texas, United States

Tokyo, Japan, JP

- Provide product support to Trend Micro clients, primarily handling Very Large Enterprise accounts (100k+ users).-Specialize in on-prem and cloud endpoint security, anti-malware, threat prevention, XDR, EDR, file storage security, cloud conformity, and application security.- Develop expertise in designing, implementing, managing, and troubleshooting.

Austin, Texas, US

• Service, install, and maintenance enterprise network for student housing for Multiple campus sites across DFW
• Maintain own schedule for onsite customer appointments within 24-48 hour SLA
• 24/7 availability to respond to emergency outages promptly
• Experience in ITIL 4 and IT platform ServiceNow and Solar Winds
• Perform Administrative task such as generating bi-weekly and monthly reports/audits.
• Tracking and updating escalation tickets via ServiceNow

Washington, Washington, US

• Admitted to Merit America, a highly selective learning program with <10% acceptance rate, following rigorous assessment of technical acumen, interpersonal skills, and professional aptitude
• Completed hands-on coursework focused on Java and Web development, including methodologies such as Agile, 12 Factor, Git, Design Patterns, and AWS Deployment
• Developed leadership & professional skills for future career advancement in the software development field

Provo, UT, US

Smart Home Professional/Technician · Service, Installation, and Sale of Vivint Home Security and Smart Home Automation products and services· Commission earned by upselling services & products to customers· Account management with each customer ensuring installation process is smooth and easy· Install Camera System Using wifi Power Over Ethernet (poe).

Dallas, TX, US

· Install, troubleshoot ISP & Satellite service and products in both residential and commercial applications· Install FTTP GPON technology, Make mechanical fiber connections, installed Fiber to Ethernet conversion box· Route and wallfish low voltage wiring (CAT5, coax, Fiber etc.)· Trace and Tone Pairs with Tone Wand and Generator · Install Mesh Wireless.

Philadelphia, PA, US

· Install and troubleshoot service in both residential and commercial applications· Work closely with IT/ Phone Vendors to ensure customer expectations were met· Participate in regular On-Call rotation To accommodate business needs · Configure firewalls, LAN DHCP, Wi-Fi, and Static IP/Routing for customers· Certified and equipped with extensive expertise.

Chicago, IL, US

*Troubleshoot and Install HVAC equipment in residential applications*Commission earned by selling products such as humidifiers, air filters, furnace units, and A/C units.*Experienced in On–Call rotation*Replace parts and components for furnace and A/C units when defective*Worked long hours (12+ hours, 6 days availability) regularly to meet customer demands.