Kyle Whiteside Email & Phone Number

Kitchener, On, Ca

Kitchener, Ontario, Canada

• Assist AMANDA Analyst Developer with changes in the AMANDA program relating to reports, renewals, public portal, and business licences.• Attend AMANDA Steering Committee meetings and assist with integration of the Public Portal System for business licensing.• Develop communication material for businesses and community groups for the purpose of educating the public on the business licensing and lodging house by-law.• Reviews applications for compliance, ensures all relevant documentation is complete, scans, and attaches all business licensing documents in AMANDA, and monitors progress to ensure required departments complete all processes.• Process lottery applications, including break opens, bingos, and raffles, and complete eligibility reviews on charitable or non-for-profit organizations.• Liaise and consult with communications staff to update Business Licensing webpage.

▪ Managing Vital Statistics database access and keeping stored data up-to-date.▪ Facilitate application and issuance of Marriage Licences, schedule and coordinate Civil Marriage Ceremonies prior to, and during the COVID-19 Pandemic.▪ Collect Vital Statistics: birth, marriage, and death for the provincial Office of the Registrar General.o Process death registrations, stillbirth registrations, burial permits, facilitate funeral home billing, and correcto Gather original death registrations and registration corrections week by week, and compile into a manifest that is couriered to the Office of the Registrar General to ensure updated and accurate provincial records.▪ Answer the Main City of London phone line, as well as phone queues for the City Clerk’s Office and Elections office.▪ First point of contact for the public ASKCITY@london.ca, Marriage@london.ca, and Elections@london.ca inboxes, tasked with delivering thorough and accessible responses for City Clerk’s Office services and forwarding public inquires to applicable service areas.

Brampton, Ontario, Canada

▪ Dispatch for City of Brampton Animal Services, By-law and Enforcement Services, Roads Operations, Recreation, Parks Operations, and Property Standards.o Developed a detailed understanding of the dispatch areas of the city of Animal Services, and By-law Enforcement to select appropriate officers for incoming service requests.o Perform hourly check-ins and maintain detailed status updates for all officers on the road in addition to monitoring their locations.▪ First point of contact for many City of Brampton departments including: 3-1-1, Animal Services, By-law Enforcement, Building, Zoning, Development Services, Parks Operations, Recreation, Service Brampton, IT Services, tasked with identifying resident’s needs, answered city-based inquiries, and processed service request and complaints.▪ Practiced proficient knowledge in customer service, trained and practiced in de-escalation, and conflict resolution techniques, through Service Brampton on-boarding.▪ Volunteer editor for the Service Brampton Staff Newsletter, the newsletter included excerpts from staff regarding their passions outside of work, anecdotes from business partners about Service Brampton and their efforts to assist the corporation, and articles featuring the many events going on in the city.

Bachelor Of Arts - Ba, Political Science And Government

Municipal Administration Program (Map)

For over 60 years, MAP has been providing the foundation that municipal professionals need to cope with the challenges and complexities.